تببین فرایند شکل‌گیری قابلیت شبکه‌ای در سازمان‌های دولتی فعال در پنجره واحد تجاری ایران با استفاده از نظریه داده‌بنیاد

نوع مقاله: مقاله علمی پژوهشی

نویسندگان

1 استادیار، گروه مدیریت فناوری اطلاعات، دانشکده مدیریت، دانشگاه تهران، تهران، ایران.

2 کارشناس ارشد، گروه مهندسی فناوری اطلاعات، دانشگاه مجازی نور طوبی، تهران، ایران.

چکیده

هدف: در عصر حاضر، شبکه‌سازی و همکاری بین سازمان‌های دولتی، عامل مهمی برای ارائه خدمات یکپارچه است که در واقع باعث می‌شود که ارزش عمومی و طراحی سرویس از دیدگاه شهروندان ایجاد شود. برای این منظور، سازمان‌های دولتی به قابلیت جدیدی با عنوان قابلیت شبکه‌ای نیاز دارند. هدف این پژوهش، مدل‌سازی فرایند شکل‌گیری قابلیت شبکه‌ای در سازمان‌های دولتی فعال در پنجره واحد تجاری ایران است.
روش: در اجرای این پژوهش کیفی، از نظریه برخاسته از داده با روش اشتراوس و کوربین استفاده شده و به‌منظور تحلیل داده‌های به‌دست‌آمده از مصاحبه‌ها، مستندها و صورت‌جلسه‌های پروژه پنجره واحد تجاری، کدگذاری سه‌مرحله‌ای باز، محوری و انتخابی انجام شده است.
یافته‌ها: در این پژوهش برای شکل‌گیری قابلیت شبکه‌ای 35 مفهوم، 13 مقوله فرعی و 6 مقوله اصلی شناسایی شدند که در 5 سطح تحلیل، شامل سطوح شبکه، محیط، بین سازمانی، تکنولوژیکی و سازمانی دسته‌بندی شده‌اند. در انتها، 5 گام اجرایی برای شکل‌گیری قابلیت شبکه‌ای و 6 فرضیه اصلی و 12 فرضیه فرعی برای اجرای پژوهش‌های آتی پیشنهاد شد.
نتیجه‌گیری: مدل نظری پیشنهادی نشان می‌دهد که انگیزه‌های درونی و بیرونی شرایط علّی ایجاد قابلیت شبکه‌ای بوده و ابعاد توسعه قابلیت شبکه‌ای در سازمان‌های دولتی نیز هم دربردانده قابلیت‌های درونی و هم قابلیت‌های بین سازمانی هستند. شرایط محیطی دور و نزدیک جزء شرایط زمینه‌ای اثرگذار بر توسعه قابلیت شبکه‌ای بوده است. همچنین ویژگی حاکمیت شبکه و معماری فناوری اطلاعات شبکه جزء شرایط مداخله‌گر مؤثر بر توسعه قابلیت شبکه‌ای است. بر اساس مدل نظری پیشنهادی، در سطح بلوغ سازمان‌های ایرانی، سازوکار‌ها عبارت‌اند از ادغام و تعامل‌پذیری پویا و راهبردها نیز عبارت‌اند از ارتباط‌ها و همکاری. در نهایت پیامدهای حاصل از توسعه قابلیت شبکه‌ای سازمان شامل ایجاد مزایا برای شهروندان، سازمان‌ها و متولیان شبکه هستند.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Explaining the Process of Forming a Network Capability in Governmental Organizations in the Case of Iran Single Window for Trade Using Grounded Theory

نویسندگان [English]

  • Ayoub Mohammadian 1
  • Maryam Khodadad Beromy 2
1 Assistant Prof., Department of IT Management, Faculty of Management, University of Tehran, Tehran, Iran.
2 MSc., Department of Information Technology Engineering, Nooretouba Virtual University, Tehran, Iran.
چکیده [English]

Objective: In the present era, networking between government agencies has become an important factor in delivering integrated services that actually create public value and service design from the citizens' point of view. To this end, government agencies need a new capability called network capability. The purpose of this study is to model the process of forming network capabilities in government agencies active in the Iranian single window.
Methods: In this qualitative study, grounded theory was used based on Strauss and Corbin method and in order to analyze the data obtained from interviews, documentation, and minutes of the single window project, a three-stage open, axial and selective coding method was used.
Results: In this study, 35 concepts, 13 subcategories and 6 main categories were identified to form the network capability, which were classified into five levels of analysis including network, environment, inter-organizational, technological and organizational levels. In addition, five steps were proposed to form the network capability as well as six main hypotheses and twelve sub-hypotheses for future research.
Conclusion: The proposed theoretical model shows that internal and external motivations are the causal conditions for building network capability and the dimensions of network capability in government organizations include both internal capabilities and interorganizational capabilities. Macro and micro environmental conditions have been one of the influential underlying conditions for network capability development. Also, the characteristics of network governance and network information technology architecture are among the intervening conditions affecting the development of network capability. According to the proposed theoretical model, at the maturity level of Iranian organizational mechanisms are: integration and dynamic interoperability and strategies are communication and cooperation. Finally, the implications of developing network capability for network governers, organizations, and policymakers have been proposed.

کلیدواژه‌ها [English]

  • Network capability
  • Integrated Service Delivery
  • Inter-Organizational Networks
  • Digital Government
  • Single window
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