بررسی وضعیت بلوغ حکمرانی الکترونیک در پورتال وزارتخانه‏های کشور

نوع مقاله : مقاله علمی پژوهشی

نویسنده

انشجوی دکتری، مدیریت دولتی‌ـ منابع انسانی دانشکدۀ مدیریت دانشگاه تهران، پردیس فارابی، تهران، ایران‌

چکیده

حکمرانی الکترونیک تعهد به استفاده از فناوری‏های مناسب برای افزایش ارتباط دولتی، برای ارتقای اظهار عقاید دموکراتیک، استقلال انسانی، حمایت از توسعۀ اقتصادی و پیشبرد ارسال بی‏طرفانه و کارای خدمات است. تحقق این معنا در عصر فناوری اطلاعات به دروازه‏هایی با عنوان وب‏سایت‏ها نیاز دارد. این وب‏سایت‏ها باید با رعایت حریم شخصی، اطلاعات و خدمات را به‌گونه‏ای کاربرپسند در اختیار شهروندان قرار داده و امکان مشارکت آنان در عرصۀ حکمرانی را فراهم سازند. در این میان وب‏سایت‏های وزارتخانه‏ها دروازه‏ای هستند که شهروندان بیشترین تعامل را با آنها دارند. پژوهش حاضر از نوع پژوهش‏های توصیفی است که در اردیبهشت و خرداد سال 1394 به بررسی 18 پورتال وزارتخانه‏های کشور پرداخته تا مشخص کند، هر پورتال از نظر حکمرانی الکترونیک در کدام‎یک از مراحل بلوغ از انتشار اطلاعات تا مشارکت الکترونیک قرار دارد. بدین‌منظور با تعدیل پرسشنامۀ‏ سازمان ملل، چک‌لیستی طراحی شده است. نتایج بیان‎کنندۀ آن است که اغلب پورتال‏ها در سطوح اولیۀ بلوغ مدل‏های خدمات‏رسانی الکترونیکی قرار دارند و بیشتر ارائه‌دهندۀ اطلاعات هستند تا خدمات. بنابراین به توجه ویژه برای ارتقا به سطوح بالاتر نیاز دارند.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

The Maturity Level of E-Governance in Iran Ministry Portals

نویسنده [English]

  • Naghmeh Ebadi
چکیده [English]

E-Governance is related to the use of approprairte technology for increasing public relation that promotes democratic declaration of oponion and human independence, supporting of economical development & delivering services failry & efficiently. In order to achieve the aim in the IT age, public institutions constrained to have digital portals. These portals should be privacy respected, devilver information & service user friendly and providing some capabilities for citizens’ participation. Minsity websites are portals that citizens have most realtion with them. In this paper, we studied 18 portals of Iranian ministry in order to explore the level of maturity of e-govrence in each of them. For these aim, the study used United Nations check list. The results of mean scores show that the portals are in less mature level and need more attentions. At the end some recommendations are provided, in order to improve the quality and quantity of the portals.

کلیدواژه‌ها [English]

  • E-Governance
  • Information Technology
  • ministry
  • Portals
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