طبقه‎بندی و تحلیل عوامل مؤثر بر استفادۀ کارآمد از سیستم‎های اطلاعاتی یکپارچه در سازمان‎های دولتی ایران

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 استاد مدیریت فناوری اطلاعات، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران

2 استادیار مدیریت صنعتی، دانشکدۀ مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران

3 دانشجوی دکتری مدیریت دولتی، دانشکدۀ مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران

چکیده

طی سال‎های اخیر، پیاده‎سازی سیستم‎های اطلاعاتی یکپارچه در سازمان‎های دولتی ایران، افزایش چشمگیری داشته است. این مهم در سازمان‎های مادر و چندشعبه‎ای نمود بارزتری دارد. با توجه به اینکه هزینه، مدت و کیفیت پیاده‎سازی این سیستم‎ها، تأثیرات شگرفی بر اثربخشی و مدیریت سازمان‎های دولتی دارد، شناسایی، طبقه‎بندی و تحلیل عوامل و شاخص‎های اثرگذار بر استفادۀ کارآمد از این سیستم‎ها، اهمیت بیشتری یافته است. در این تحقیق، پنج عامل مؤثر شامل اثرگذاری کارکنان دولت؛ اثرگذاری سیستم و شاخص‌های فنی و زیرساخت فناوری اطلاعات؛ شاخص‌های کارکردی و فرایندهای سازمان‌های دولتی؛ شاخص‌های مدیریتی و حاکمیتی دستگاه‌های دولتی؛ اثرگذاری قوانین و الزامات ساختار دولتی و در نهایت، استفادۀ کارآمد دستگاه‎های دولتی از سیستم‌های اطلاعاتی یکپارچه، توسط پرسشنامه سنجیده شد، سپس با استفاده از الگوریتم طبقه‌بندی، تفکیک شاخص‌های اثرگذار صورت پذیرفت و در نهایت نتایج داده‌کاوی، اعتبارسنجی و تحلیل شدند. نتیجۀ نهایی نشان‌دهندۀ اثرگذاری فراوان عامل میزان تعهد و اشتیاق کارکنان و سطوح مدیریتی دستگاه دولتی و پس از آن، زیرساخت‌های فنی و فرایندی بر استفادۀ کارآمد از سیستم‌های اطلاعاتی یکپارچه است.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Classification and Analysis of Influential Factors On Efficient Utilization of Integrated Information Systems in Public Sector

نویسندگان [English]

  • Babak Sohrabi 1
  • Iman Raeesi Vanani 2
  • Reyhaneh Forouzandeh Joonaghani 3
1
2 Assistant Professor of Industrial Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran
3 PhD Student of Public Administration, Branch of Human Resources Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran
چکیده [English]

In recent years, the implementation of integrated information systems in the Iranian public sector has significantly increased. This is of more importance in holdings and multi-branch organizations. Considering the fact that the cost, time-span and quality of implementation of these systems, has a dramatic impact on public sector effectiveness, therefore, identification and classification of factors and indicators of efficient utilization of systems will be of significance. In this research, five factors namely, public sector employee’s impact, infrastructure, technical, and system impact, functional and process-oriented impact, managerial and governance impact, legislative and structural impact, and finally, the overall impact of mentioned five factors on efficient utilization of integrated information systems were assessed using a questionnaire. Then, using the classification algorithms, categories of indicators were differentiated. Afterwards, results were validated. Finally, the results illustrated that the commitment and enthusiasm of public sector employees as well as technical infrastructure and processes are the most influential factors on the efficient utilization of integrated information systems.

کلیدواژه‌ها [English]

  • Integrated Information Systems
  • Efficient Utilization
  • Governmental Organization
  • Classification
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