طبقه‎بندی و تحلیل عوامل مؤثر بر استفادۀ کارآمد از سیستم‎های اطلاعاتی یکپارچه در سازمان‎های دولتی ایران

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 استاد مدیریت فناوری اطلاعات، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران

2 استادیار مدیریت صنعتی، دانشکدۀ مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران

3 دانشجوی دکتری مدیریت دولتی، دانشکدۀ مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران

چکیده

طی سال‎های اخیر، پیاده‎سازی سیستم‎های اطلاعاتی یکپارچه در سازمان‎های دولتی ایران، افزایش چشمگیری داشته است. این مهم در سازمان‎های مادر و چندشعبه‎ای نمود بارزتری دارد. با توجه به اینکه هزینه، مدت و کیفیت پیاده‎سازی این سیستم‎ها، تأثیرات شگرفی بر اثربخشی و مدیریت سازمان‎های دولتی دارد، شناسایی، طبقه‎بندی و تحلیل عوامل و شاخص‎های اثرگذار بر استفادۀ کارآمد از این سیستم‎ها، اهمیت بیشتری یافته است. در این تحقیق، پنج عامل مؤثر شامل اثرگذاری کارکنان دولت؛ اثرگذاری سیستم و شاخص‌های فنی و زیرساخت فناوری اطلاعات؛ شاخص‌های کارکردی و فرایندهای سازمان‌های دولتی؛ شاخص‌های مدیریتی و حاکمیتی دستگاه‌های دولتی؛ اثرگذاری قوانین و الزامات ساختار دولتی و در نهایت، استفادۀ کارآمد دستگاه‎های دولتی از سیستم‌های اطلاعاتی یکپارچه، توسط پرسشنامه سنجیده شد، سپس با استفاده از الگوریتم طبقه‌بندی، تفکیک شاخص‌های اثرگذار صورت پذیرفت و در نهایت نتایج داده‌کاوی، اعتبارسنجی و تحلیل شدند. نتیجۀ نهایی نشان‌دهندۀ اثرگذاری فراوان عامل میزان تعهد و اشتیاق کارکنان و سطوح مدیریتی دستگاه دولتی و پس از آن، زیرساخت‌های فنی و فرایندی بر استفادۀ کارآمد از سیستم‌های اطلاعاتی یکپارچه است.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Classification and Analysis of Influential Factors On Efficient Utilization of Integrated Information Systems in Public Sector

نویسندگان [English]

  • Babak Sohrabi 1
  • Iman Raeesi Vanani 2
  • Reyhaneh Forouzandeh Joonaghani 3
2 Assistant Professor of Industrial Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran
3 PhD Student of Public Administration, Branch of Human Resources Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran
چکیده [English]

In recent years, the implementation of integrated information systems in the Iranian public sector has significantly increased. This is of more importance in holdings and multi-branch organizations. Considering the fact that the cost, time-span and quality of implementation of these systems, has a dramatic impact on public sector effectiveness, therefore, identification and classification of factors and indicators of efficient utilization of systems will be of significance. In this research, five factors namely, public sector employee’s impact, infrastructure, technical, and system impact, functional and process-oriented impact, managerial and governance impact, legislative and structural impact, and finally, the overall impact of mentioned five factors on efficient utilization of integrated information systems were assessed using a questionnaire. Then, using the classification algorithms, categories of indicators were differentiated. Afterwards, results were validated. Finally, the results illustrated that the commitment and enthusiasm of public sector employees as well as technical infrastructure and processes are the most influential factors on the efficient utilization of integrated information systems.

کلیدواژه‌ها [English]

  • Integrated Information Systems
  • Efficient Utilization
  • Governmental Organization
  • Classification
Abdar, M., Zomorodi-Moghadam, M., Das, R., and Ting, I.H. (2017). Performance analysis of classification algorithms on early detection of liver disease, Expert Systems with Applications, 67, 239–251.
Agostinho, C., Ducq, Y., Zacharewicz, G., Sarraipa, J., Lampathaki, F., Poler, R. & Goncalves, R., (2016). Towards a sustainable interoperability in networked enterprise information systems: trends of knowledge and model-driven technology. Computers in Industry, 79, 64–76.
Al-adaileh, R. (2009). An Evaluation of Information Systems Success: A User Perspective- the Case of Jordan Telecom Group. European Journal of Scientific Research, 37 (2), 226-239.
Alam, M. S. & Brooks, L. (2014). Identifying a Public Sector Information Systems (PSIS) for E-service: A Case of Land Records E-service in Bangladesh. In International Conference on Electronic Government (106-119). Springer Berlin Heidelberg.
Alkadi, I., Alkadi, G. & Totaro, M. (2003). Effects of information technology on the business world. Human Systems Management, 22(3), 99-103.
Amid, A., Moalagh, M. & Zare Ravasan, A. (2012). Identification and classification of ERP critical failure factors in Iranian industries. Information Systems, 37(3), 227-237.
Ammons, D. N. (2004). Productivity barriers in the public sector. In: Holzer, M., ed. Public Productivity Handbook. New York: Marcel Dekker.
Arefnejad, M., Amirkhani, T. & Sobhani, M. (2013). Explaining the influential factors on the success of information systems: an emphasis on the role of organization factors and organizational learning. Journal of Information Technology Management, 4(13), 89-114.
Attaran, M. (2004). Exploring the relationship between information technology and business process reengineering. Information & Management, 41(5), 585-596.
Bahramian, H., Rahnavard, F. & Salehi Sadaghiani, J. (2014). Evaluation of integrated information systems in Energy Ministry and it subsidies. Journal of Quantitative Studies in Management, 4(4), 4-23.
Balaban, I., Mu, E. & Divjak, B. (2013). Development of an electronic Portfolio system success model: An information systems approach. Computers & Education, 60(1), 396-411.
Barthélemy, J. (2003). The hard and soft sides of IT outsourcing management. European Management Journal, 21(5), 539-548.
Bryce, J. (1888). The American Common wealth. Cited in Schiesl, M. J. (1977). The Politics of Efficiency. Berkeley: University of California Press.
Caldeira, M. M. & Ward, J. M. (2002). Understanding the successful adoption and use of IS/IT in SMEs: an explanation from Portuguese manufacturing industries. Information Systems Journal, 12(2), 121-152.
Clark, S. (2001). Information systems strategic management, an integrated approach, Routledge, N. Y.
Cordella, A. & Iannacci, F. (2010). Information systems in the public sector: The e-Government enactment framework. The Journal of Strategic Information Systems, 19(1), 52-66.
DeLone, W.H. & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95.
Edelstein, H. A. (1998). Introduction to data mining and knowledge discovery. Two Crows Corporation, Second Edition, United States.
Elahi, Sh., Abdi, B. & Danayifard, H., (2011). Acceptance of e-Government in Iran: Explaining the role of individual, organizational, and social variables in technology acceptance. Journal of Public Management Perspective, 1(1), 46-66.
Fainstein, N. I. & Fainstein, S. S. (1972), Innovation in urban bureaucracies. American Behavioral Scientist, 15(4), 511–531.
Fink, D. (1998). Guidelines for the successful adoption of information technology in small and medium enterprises. International journal of information management, 18(4), 243-253.
Finlay, P. N. & Forghani, M. (1998). A classification of success factors for decision support systems. The Journal of Strategic Information Systems, 7(1), 53-70.
Ghazizadeh Fard, S.Z. (2009). Information and Communication Technology, Second Volume, Iman Hossein University, Tehran, Iran.
Goldsmith, S. (1997). The Twenty-First Century City: Resurrecting Urban America. Washington, D.C.: Regnery Publishing.
Harper, C. (2015). Organizations: Structures, processes and outcomes. Routledge.
Heeks, R. (1998). Information systems for public sector management, Institute for Development Policy and Management, UK.
Henderson, J. C. & Venkatraman, H. (1993). Strategic alignment: Leveraging information technology for transforming organizations. IBM systems journal, 32(1), 472-484.
Ifinedo, P. & Nahar, N. (2009). Interactions between contingency, organizational IT factors, and ERP success. Industrial Management & Data Systems, 109 (1), 118-137.
Ifinedo, P. (2006). Extending the Gable et al. enterprise systems success measurement model: a preliminary study. Journal of Information Technology Management, 17 (1), 14-33.
Ifinedo, P., Rapp, B., Ifinedo, A. & Sundberg, K., (2010), Relationships among ERP post-implementation success constructs. An analysis at the organizational level, 26(5), 1136-1148.
Ifinedo, P., Rapp, B., Ifinedo, A. & Sundberg, L., (2010), Relationships among ERP post-implementation success constructs: An analysis at the organizational level, Computers in Human Behavior, 26 (5), 1136–1148.
Jackson, C. M., Chow, S. & Leitch, R. A. (1997). Toward an understanding of the behavioral intention to use an information system. Decision sciences, 28(2), 357-389.
Jebraili, M., Ahmadi, M., Pirnejad, H., Niazkhani, Z., Salari, S. & Sadeghi, A., (2004), Influential factors on successful implementation of hospital information systems. Journal of Qazvin Medical Sciences College, 17(3), 29-33.
Kadiri, S.E., Kiritsis, D., Grabot, B., Thoben, K.D., Hribernik, K., Emmanouilidis, C., Von Cieminski, G., (2016) Current trends on ICT technologies for enterprise information systems, Computers in Industry, 79, 14–33.
Kanungo, S. & Chouthoy, M. (1998). IT planning in India: Implications for IT effectiveness. Information Technology for Development, 8(2), 71-87.
Kaufman, H. (2001), Major players: Bureaucracies in American government. Public Administration Review, 61(1), 18-42.
Kittower, D. (2001), Putting technology to work. Governing, 15(1), 48–54.
Kotter, J. P. (1995). Leading change: Why transformation efforts fail. Harvard Business Review, USA.
Kunnathur, A. S. & Shi, Z. (2001). An investigation of the strategic information systems planning success in Chinese publicly traded firms. International Journal of Information Management, 21(6), 423-439.
Legris, P., Ingham, J. & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & management, 40(3), 191-204.
Lewin, K. (1947). Frontiers in group dynamics II. Channels of group life; social planning and action research. Human relations, 1(2), 143-153.
Mahdavi, A. & Tarrahzadegan, F. (2011). The assessment of quality and effectiveness of organizational information systems, Nazari Publications, Tehran, Iran.
Marris, P. & Rein, M. (1973). Dilemmas of Social Reform, Chicago: Aldine.
Mathieson, K. (1991). Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Information systems research, 2(3), 173-191.
McNish, M. (2001). Guidelines for managing change: A study of their effects on the implementation of new information technology projects in organizations. Journal of Change Management, 2(3), 201-211.
Mostajeran, A. (2002). Management Information Systems. Kiummars Publications, Tehran, Iran.
Nolan, J., Rowley, C. & Warner, M. (2016). Business Networks in East Asian Capitalisms, Enduring Trends, Emerging Patterns, Elsevier.
Osborne, D. E. & Plastrik, P. (2000). The reinventor's fieldbook: Tools for transforming your government. San Francisco, CA: Jossey-Bass.
Palli, P. & Behara, G.K., (2014). Enterprise Architecture: A Practitioner View. The Open Group Blog, September 17th.
Panetto, P., Zdravkovic, M., Goncalves, R., Romero, D., Cecil, J. & I. Mezgár, (2016). New perspectives for the future interoperable enterprise systems, Computers in Industry, 79, 47–63.
Petter, S., DeLone, W. & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17 (3), 236–263.
Porumbescu, G. A. (2016). Linking public sector social media and e-government website use to trust in government. Government Information Quarterly, 33(2), 291-304.
Rahnavard, F. & Mohammadi, A. (2010). Identification of critical factors of successful implementation of knowledge management in colleges and higher education institutes of Tehran. Journal of Information Technology Management, 1(3), 37-52.
Ramezanian, M.R. & Basaghzadeh, N. (2012). Impact of absorption capability and organizational culture on successful execution of information systems in automotive spare-parts manufacturing systems in Gilan province. Journal of Information Technology Management, 3(9), 41-68.
Reich, B. H. & Benbasat, I. (1996). Measuring the linkage between business and information technology objectives. MIS quarterly, 20 (1), 55-81.
Rockart, J. F. & Morton, M. S. (1984). Implications of Changes in information technology for corporate strategy. Interfaces, 14(1), 84-95.
Rokach, L. & Maimon, O. (2014). Data mining with decision trees: theory and applications. World Scientific Publishing Company, Series in Machine Perception and Artificial Intelligence, Volume 69.
Romero, D. & Vernadat, F., (2016). Enterprise information systems state of the art: Past, present and future trends. Computers in Industry, 79, 3–13.
 Sagheb Tehrani, M. & Tadayon, S. (2005). Information Technology Management, Public Administration Training Center.
Saxena, K. B. C. & Aly, A. M. (1995). Information technology support for reengineering public administration: A conceptual framework. International journal of information management, 15(4), 271-293.
Segars, A. H. & Grover, V. (1998). Strategic information systems planning success: an investigation of the construct and its measurement. MIS quarterly, 22(2), 139-163.
Sohal, A., Moss, S. & Ng, L. (2001). Comparing IT success in manufacturing and service industries. International Journal of Operations & Production Management, 21(1/2), 30-45.
Stefanovic, D., Marjanovic, U., Delić, M., Culibrk, D. & Lalic, B. (2016). Assessing the Success of E-Government Systems: An Employee Perspective. Information & Management. 53(6), 717-726.
Sutheewasinnon, P., Hoque, Z. & Nyamori, R. O. (2015). Development of a performance management system in the Thailand public sector: Isomorphism and the role and strategies of institutional entrepreneurs. Critical Perspectives on Accounting, 40, 26-44.
Teo, T. S. & Ang, J. S. (2001). An examination of major IS planning problems. International Journal of Information Management, 21(6), 457-470.
Ter Bogt, H. & Tillema, S. (2016). Accounting for trust and control: Public sector partnerships in the arts. Critical Perspectives on Accounting, 37, 5-23.
Venkatraman, N. (1994). IT-enabled business transformation: from automation to business scope redefinition. Sloan management review, 35(2), 73-87.
Weichhart, G., Molina, A., Chen, D., Whitman, L.E., Vernadat, F. (2016). Challenges and current developments for sensing, smart and sustainable enterprise systems. Computers in Industry, 79, 34-46.
Wong, T.T. (2017). Parametric methods for comparing the performance of two classification algorithms evaluated by k-fold cross validation on multiple data sets. Pattern Recognition, 65, 97–107.
Xu, L.D., (2011). Enterprise Systems: State-of-the-Art and Future Trends, IEEE Transactions on Industrial Informatics. 7 (4), 630–640.
Yetton, P., Martin, A., Sharma, R. & Johnston, K. (2000). A model of information systems development project performance. Information Systems Journal, 10(4), 263-289.
Zaied, Abdel Nasser H. )2012(. An Integrated Success Model for Evaluating Information System in Public Sectors. Journal of Emerging Trends in Computing and Information Sciences, 3(6), 814-825.