تبیین ارتباط توانمندسازی کارکنان با نوآوری در خدمات عمومی با تأکید بر تعلق‌خاطر کاری

نوع مقاله: مقاله علمی پژوهشی

نویسندگان

1 استادیار گروه مدیریت دولتی، دانشگاه تهران، تهران، ایران

2 دانشیار گروه مدیریت دولتی، دانشگاه تهران، تهران، ایران

3 دانشجوی کارشناسی ارشد مدیریت دولتی، دانشکدۀ مدیریت، دانشگاه تهران، تهران، ایران

چکیده

سازمان‌های دولتی، به‌عنوان یکی از ارکان مهم در تأمین خدمات عمومی و اساسی مورد نیاز شهروندان و به‌عنوان تدوین‌کنندگان و مجریان قوانین و خط‌مشی‌های عمومی، در اقتصاد خدمات­محور امروزی، در هر جامعه‌ای از جمله ایران نقش مهمی ایفا می‌کنند؛ ایفای چنین نقشی، مستلزم رویکرد نوآورانه در خدمات عمومی و به‌کارگیری راهبردهای مناسب در تحقق این امر است. پژوهش حاضر، تأثیر توانمندسازی نیروی انسانی به‌عنوان یکی از راهبردهای مهم سازمانی در حوزۀ مدیریت منابع انسانی را بر نوآوری در خدمات عمومی، با نقش تعدیل‌کنندۀ تعلق‌خاطر کاری بررسی می­کند. در این پژوهش، برای تبیین مفهوم توانمندسازی کارکنان، از مدل اسپریترز (1995) و برای بررسی تعلق‌خاطر، از مدل شاوفی و باکر (2002) استفاده شده است. از سوی دیگر، ابعاد مدنظر درمورد نوآوری در خدمات عمومی، شامل نوآوری در ارائۀ خدمات، نوآوری در فرایند و فرهنگ نوآوری است. جامعۀ آماری در این پژوهش، شامل سازمان‌های برتر تهران در جشنوارۀ شهید رجایی در سال 1392 است. نمونه‌گیری به روش تصادفی انجام گرفته و برای تجزیه و تحلیل آماری، از مدل معادلات ساختاری و نرم‌افزار لیزرل استفاده شده است. نتایج نشان می‌دهد چهار بعد توانمندسازی کارکنان (احساس شایستگی، احساس معناداربودن شغل، احساس مؤثربودن و احساس اعتماد) با نوآوری در خدمات عمومی، رابطۀ معنادار دارند. همچنین تعلق‌خاطر کاری، ارتباط بین توانمندسازی و نوآوری در خدمات عمومی را تعدیل می‌سازد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Psychological Empowerment and public services innovation; with emphasise employee engagement

نویسندگان [English]

  • Tayebe Abbasi 1
  • Gholamreza Taleghani 2
  • Somayye Rajabzade 3
چکیده [English]

Public organizations as an important element in the provision of basic public services for citizens and as policy makers and implemente agents of have an important role in every society’s economy (It is characterized by being a service-oriented) including Iran. Playing such a role requires an innovative approach to public services and using appropriate strategies to accomplish this. The present study was to examine the relationship between the employees’ empowerment and Public Service Innovation through work engagement. The statistical community in this research is the premier organizations of Tehran in Shahid Rajaei Festival in the year 1392. And we used the questionnaire in order to collecting data. Also, in order to perform the test descriptive statistics SPSS software and for analyzing data, the LISREL software conducting path analysis was used. The results showed that the realization of the four dimensions of psychological employees empowerment (Meaningful job, Competence, Impact, Trust In Others) with public services innovation have a significant relationship. As well, work engagement is a moderator variable and moderate the relationship between employees empowerment and innovation public service.

کلیدواژه‌ها [English]

  • : Psychological Empowerment
  • public services innovation
  • work engagement
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