بنچ مارکینگ و کاربردهای آن در سازمان (مطالعۀ موردی: طراحی و تدوین مختصات محلۀ سامان‌یافته در شهر تهران)

نوع مقاله : مقاله علمی پژوهشی

نویسنده

استادیار گروه مدیریت، دانشکدۀ علوم انسانی، دانشگاه علم و فرهنگ، تهران، ایران

چکیده

شهرداری تهران در پایین‎ترین سطح خود به چندین محله تقسیم می‌شود. برای اینکه شهرداری تهران بتواند خدمات مطلوبی به شهروندان ارائه کند، باید مختصات محلۀ سامان‎یافته‎ را طراحی کند. هدف این پژوهش ارائۀ راهکاری برای طراحی و تدوین مختصات محلۀ سامان‌یافته در کلان‎شهر تهران با استفاده از سازوکار بنچ‎‌مارکینگ است. در پژوهش پیش رو، داده‎ها با اجرای مصاحبه‎هایی گردآوری شدند و به‎کمک روش دلفی و تحلیل محتوا به تجزیه‎وتحلیل داده‎های یادشده پرداخته شد. با بررسی یافته‎ها این نتایج به‎دست آمد: 1. برای طراحی و تدوین مختصات محلۀ سامان‌یافته در شهر تهران، می‎توان از سازوکار بنچ‌مارکینگ استفاده کرد؛ 2. در طراحی محلۀ سامان‌یافته باید ضمن تمرکز بر وظایف، بر فرایندهای انجام کار نیز توجه شود؛ 3. باید به شرکت‎هایی که این صنعت را پوشش می‎دهند، یعنی به شهرداری‌ها، توجه کرد و سازوکاری با عنوان «خواهرخواندگی» را، به‎بویژه خواهرخواندگی با شهرداری‌های بزرگ دنیا، مانند نیویورک، لندن، توکیو و... را در دستور کار قرار داد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Benchmarking and its applications in organizations (Case study: Designing the characteristics of organized inner- city area in Tehran city)

نویسنده [English]

  • Behzad Mashali
Assistant Prof., Faculty of Humanities, University of Science and Culture, Tehran, Iran
چکیده [English]

Tehran municipality, at the lowest level, has been divided to many inner- city areas. If the municipality is going to provide desired services to citizens, it is necessary to design the characteristics of organized inner-city areas. This research is designed to identify the characteristics of organized inner-city areas in Tehran city- based on the benchmarking mechanism. Required data was gathered by interview and data has been analyzed by using Delphi Technique and Content Analysis. The results suggest that 1) to formulate the characteristics of organized inner-city area in city of Tehran, we can use the benchmarking mechanism; 2) to formulate the characteristics of organized inner-city area, the focus must be on both functions and the work processes; 3) the necessity to focus on within industry benchmarking; that is, we must focus on municipalities by using the mechanism of “sister city”; especially, sister city to large municipalities (such as New York, London, Tokyo, etc.).

کلیدواژه‌ها [English]

  • Benchmarking
  • external benchmarking
  • inner- town or inner- city area
  • internal benchmarking
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