مدل اجرای خط‌مشی ‌های اصلاح اداری با رویکرد یادگیری

نوع مقاله : مقاله علمی پژوهشی

نویسنده

دانشیار گروه مدیریت دولتی، دانشکدۀ مدیریت دانشگاه تهران، تهران، ایران

چکیده

در زمینۀ اجرای خط‎مشی،‏ پژوهش چندانی در سطح جهان صورت نگرفته است و دربارۀ مدل‌های اجرا اختلاف نظر زیادی به چشم می‎خورد. در این پژوهش، تلاش شده است به موضوعی که در فرایند اجرا حلقۀ مفقوده تلقی می‏شود، یعنی ارتقای قابلیت و شایستگی مجریان خط‎مشی‏ها از طریق یادگیری خط‎مشی، پرداخته شود. داده‎های پژوهش کیفی و رویکرد آن نظریۀ داده‎بنیاد است. جامعۀ آماری پژوهش را خبرگان آشنا با فرایند تدوین و اجرای خط‎مشی‏ها و یادگیری سازمانی شکل داده‎اند. از طریق نمونه‎گیری نظری با 16 نفر از آنان مصاحبه‎های عمیق به‎عمل آمد. در این روش، پژوهشگر با رویکردی استقرایی به تدوین نظریه‎ای قابل اتکا در زمینۀ اجرای‏ خط‎مشی‏های تحول اداری (با رویکر یادگیری) و چرخۀ یادگیری خط‎مشی اقدام می‎کند. یادگیری خط‎مشی، به‎منزلۀ پدیدۀ اصلی و ‌هد‌ف نهایی، نظام اداری‏ای با ویژگی‌هایی چون چابکی، خدمات دولتی با کیفیت و ارزان، افزایش و سهولت دسترسی شهروندان به خدمات دولتی، ارتقای رضایت کارگزاران دولتی و افزایش رضایت مردم از خدمات دولتی مشخص شد. همچنین‌ با بهره‎مندی از مدل میدان نیرو، عوامل بازدارنده و پیش‌برنده نیز تعیین شدند.

کلیدواژه‌ها


عنوان مقاله [English]

The implementation model of administrative reform with learning approach

نویسنده [English]

  • Abbas Monavvarian
چکیده [English]

Abstract: In regard to the policy implementation, there are a few research at global level and differences about implementation model are very high. In this research, a missing ring, i. e., enhancement of capabilities and competencies of implementers of policy through policy learning is under consideration.
The research approach is based on quality research and grounded theory method. The population is experts who have been interviewed through theoretical sampling by deep interviews. In this method the researcher with a deductive approach and by the use of data prepares a reliable policy making theory. So after open coding, concepts and categories are extracted & will be put under the core category, causal conditions, context, intervening conditions and action and reaction strategies. Accordingly the main phenomenon is “policy learning”, and administrative system with characteristics such as “agility, quality and cheep public services, availability of services to the citizens, people’s satisfaction and satisfaction of employees” are the goals of the model. Also, based on force field theory, barriers and facilitator factors are identified.

کلیدواژه‌ها [English]

  • "Policy Making"
  • "implementation of policy"
  • "Administrative reform"
  • "policy learning"
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