Explaining the Process of Forming a Network Capability in Governmental Organizations in the Case of Iran Single Window for Trade Using Grounded Theory

Document Type : Research Paper

Authors

1 Assistant Prof., Department of IT Management, Faculty of Management, University of Tehran, Tehran, Iran.

2 MSc., Department of Information Technology Engineering, Nooretouba Virtual University, Tehran, Iran.

Abstract

Objective: In the present era, networking between government agencies has become an important factor in delivering integrated services that actually create public value and service design from the citizens' point of view. To this end, government agencies need a new capability called network capability. The purpose of this study is to model the process of forming network capabilities in government agencies active in the Iranian single window.
Methods: In this qualitative study, grounded theory was used based on Strauss and Corbin method and in order to analyze the data obtained from interviews, documentation, and minutes of the single window project, a three-stage open, axial and selective coding method was used.
Results: In this study, 35 concepts, 13 subcategories and 6 main categories were identified to form the network capability, which were classified into five levels of analysis including network, environment, inter-organizational, technological and organizational levels. In addition, five steps were proposed to form the network capability as well as six main hypotheses and twelve sub-hypotheses for future research.
Conclusion: The proposed theoretical model shows that internal and external motivations are the causal conditions for building network capability and the dimensions of network capability in government organizations include both internal capabilities and interorganizational capabilities. Macro and micro environmental conditions have been one of the influential underlying conditions for network capability development. Also, the characteristics of network governance and network information technology architecture are among the intervening conditions affecting the development of network capability. According to the proposed theoretical model, at the maturity level of Iranian organizational mechanisms are: integration and dynamic interoperability and strategies are communication and cooperation. Finally, the implications of developing network capability for network governers, organizations, and policymakers have been proposed.

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Main Subjects

References

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Journal of Public Administration
Volume 12, Issue 1
2020
Pages 88-119

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