The Paradoxical Influence of Job Satisfaction on Destructive Employees’ Voice, Considering the Mediating Role of Social Network Sites and Organizational Commitment

Document Type : Research Paper


1 Prof. in Public Administration, Faculty of Management, Shahid Beheshti University, Tehran, Iran

2 Assistant Prof. in Information Technology Management, Faculty of Management, Shahid Beheshti University, Tehran, Iran

3 MSc. in Management Information Systems, Faculty of Management, Shahid Beheshti University, Tehran, Iran


Objective: This study aims to investigate the paradoxical influence of job satisfaction on destructive employees’ voice behavior considering the mediating role of using social networking sites (SNSs) and organizational commitment.
Methods: 240 employees of Asia-tech Company have been surveyed in this regard. PLS algorithm has been used to evaluate the validity of the hypothesis. To do so, the WarpPls software has been used.
Results: The results of the study showed that employees' social networking sites utilization can lead to an increase in destructive employees’ voice. The employees with higher level of job satisfaction and organizational commitment take more advantage of SNSs in order to keep in touch with their colleagues. Job satisfaction leads to an increase in level of both employees’ voice and organizational commitment. The employees with higher level of organizational commitment show less destructive voice than others.
Conclusion: The main contribution of this study is to show the fact that in spite of many advantages that can be considered for SNSs in the workplace, they can have some detrimental effects such as increasing destructive voice among employees.


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