A Model for Users requirements to mobile government in Iran

Document Type : Research Paper

Authors

Abstract

Abstract: The profound effect of Mgovernment on the future of businesses and communities has been proven in numerous studies. The aim of the present study is provide a model for user requirements and validate the proposed model is based on a literature review of research. The findings suggest that effective and efficient transactions including time, security, privacy, reliability and cost of the most important and necessary to achieve the government's successful mobile services. Followed by quality of service, including warranty or guarantee, accountability and reliability; interaction between government and citizens, including content, accuracy and transparency in financial transactions, interoperability of different levels, and citizen perceived value including perceived usefulness and perceived ease of use of services; and finally agency (functionalism) including accessibility, efficacy, and user interface of mobile app are mobile government user’s requirements in Iran.

Keywords

Main Subjects


Alkhamayseh, S., Lawrence, E. & Zmijewska, A. (2006).Towards Understanding Success Factors in Interactive Mobile Government. Consortium International Conference, Brighton, UK.
Aloudat, A., Michael, K., Chen, X., Al-Debei, M.M. (2014). Social acceptance of location-based mobile government services for emergency management. Telematics and Informatics, 31(1), 153–171.
Bandura, A. (1986). Social Foundations of Thought and Action. Englewood Cliffs. NJ: Prentice-Hall.
Chen, Z.J., Vogel, D. & Wang, Z.H. (2015). How to satisfy citizens? Using mobile government to reengineer fair government processes. Decision Support Systems, 82, 47-57.
Dabbagh, S., Nefri, N. (2010). Good at explaining the concept of Good Governance. Public Administration, 1(3), 3-18. (in Persian)
Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly. 13(3), 319-340.
Fishbein, M., Ajzen, I. (1975). Belief, Attitudes, Intention and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley.
Gefen, D., Karahanna, E., Straub, D.W. (2003b). Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly, 27(1), 51-90.
Hung, S.Y., Chang, C.M., Kuo, S.R. (2013). User acceptance of mobile e-government services: An empirical study. Government Information Quarterly 30(1), 33-44.
Jarvenpaa, S.L., Tractinsky, N., Saarinen, L. (1999). Consumer Trust In An Internet Store: A Cross-Cultural Validation. Journal of Computer-Mediated Communication, 5(2), 102-123.
Khakeghi, A.H., Pourezzat, A., Leader, F., Qhazinoury, S.S. (2014). E-governance policy of the moral discourse analysis. Journal of Public Administration, 5(4), 79-100. (in Persian)
Kim, Y., Yoon, J., Park, S. & Han, J. (2004). Architecture for implementing the mobile government services in Korea. Conceptual Modeling for Advanced Application Domains, 1(1), 601–612.
King, W.R., He, J. (2006). A meta-analysis of the technology acceptance model. Information & Management, 43(1), 740-755.
Lawshe, C.H. (1975). A quantitative approach to content validity. Personnel Psychology, 28 (4), 563-575.
Liu, Y., Li, H., Kostakos, V, Goncalves, J., Hosio, S., Hu, F. (2014). An empirical investigation of mobile government adoption in rural China: A case study in Zhejiang province. Government Information Quarterly, 31(3), 432-442.
Madden, T.J., Ellen, P.S., Ajzen, I. (1992). A Comparison of the theory of planned behavior and the theory of reasoned action. Personality and Social Psychology Bulletin, 18(3), 9-25.
Mathieson, K. (1991). Predicting User Intentions: Comparing the Technology Acceptance Model with The Theory of Planned Behavior. Information Systems Research, 2(3), 173-191.
Mayer, R.C., Davis, J.H., Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. Academy of Management Review, 20(3), 709-734.
Mcknight, D.H., Choudhury, V., Kacmar, C. (2002). Developing and Validating Trust Measures for E-Commerce: An Integrative Typology. Information Systems Research, 13(3), 334-358.
Moghbel Bagharaz, A. & Mohammadi, A. (2003). The survey service quality in hospitals of Fars Providence. Journal of Human and Social Science in Shiraz University, 19(38): 54-61. (in Persian)
Moon, J.W., Kim, Y.G. (2001). Extending The TAM for A World Wide Web Context. Information & Management, 38(4), 217-230.
Nuseibeh, B. & Easterbrook, S. (2000). Requirements Engineering: A Roadmap. Proceedings of the Conference on the Future of Software Engineering, Ireland — June 04 - 11, PP. 35-46.
Omidian, M., Taleghani, Gh. R., Mohammadi, F., Firouzi, J., Yaghoubi, H.R., Khastar, H. (2016). Analyze the role of good governance in the promotion of human development: international review. Journal of Public Administration, 7(3), 413-436. (in Persian)
Rogers, E.M. (1995). The Diffusion of Innovations, New York: Free Press.
Sá, F., Rocha, A., Gonçalves, J., Pérez Cota, M. (2016). Model for the quality of local government online services. Telematics and Informatics, article in press.
Saghafi, F., AliJarban, M. & Karidolatabadi, A. (2010). The compare of performance dimensions of added value in electronic government with mobile government. The first conference of informational and communication in Iran by bio-citizenship approach. Tehran, May. 1-3.
(in Persian)
Saghafi, N. E. (2010). Safety technologies impacts survey in M government applications security provision. JCTDA: International Journal of Digital Content Technology and Its Applications, 4(4), 207- 214. (in Persian)
Salarzehi, H.A., Ebrahimpour, H. (2013). The evolution of public management paradigm: The traditional government management paradigm to the paradigm of good governance. Journal of Public Administration, 4(9), 43-62.
(in Persian)
Sarafrazi, M. (2010). The relationship between mobile government and mobile banking. Journal of Public Administration, 1(1), 185-222. (in Persian)
Taylor, S., Todd, P. (1995). Understanding Information Technology Usage: A Test of Competing Models. Information Systems Research, 6(2), 144-176.
Vallerand, R.J., Pelletier, Lg., Deshaies, P., Cuerrier, Jp., Mongeau, C. (1992). Ajzen and Fishbein’s Theory of Reasoned Action as Applied to Moral Behavior: A Confirmatory Analysis. Journal of Personality and Social Psychology, 62(1), 98-109.
Venkatesh, V., Davis, F.D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science, 46(2), 186-204.
Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D. (2003). User Acceptance of Information Technology: Toward A Unified View. MIS Quarterly, 27(3), 425-478.
Wang, C. (2014). Antecedents and consequences of perceived value in Mobile Government continuance use: An empirical research in China. Computers in Human Behavior, 34, 140–147.