Organizational performance measurement based on human resource management indicators using fuzzy MADM techniques (Case study: Organizations affiliated to Isfahan Municipality)

Document Type : Research Paper


1 Assistant Prof., Shahed University, Public Administration, University of Tehran, Tehran, Iran

2 Assistant Prof., Shahed University, Industrial Management, Tarbiat Modares University, Tehran, Iran

3 MSc. Public Aministration, Shahed University, Tehran, Iran


   In the  present study, after investigating the theoretical bases and results of previous  researches and identifying the most important indicators and sub-indicators of human resource management affecting organizational performance, weighting and ranking the indicators were performed using the questionnaire (first) and applying the fuzzy AHP technique, in which the highest ranks were allocated to indicators of  human resource planning, performance evaluation, recruitment, selection , training and development. Next, using another questionnaire (second) and applying the fuzzy TOPSIS technique, measurement and ranking the performance of organizations under study were accomplished based on the indicators. As a result, the motor services organization and fire fighting organization showed the best performance relative to these indicators. Afterwards, recreational and cultural organization and the passenger terminals were ranked in the next step. Finally, strengths and weaknesses of each organization under study were analyzed according to identified indicators and some proposals were made to the organizations based on the results.


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