Investigating the Impact of Organizational Identification on Job Satisfaction and Turnover, Given the Mediation Role of Organizational Citizenship Behavior (Case Study: Region 2 of Tehran Municipality)

Zare Khafri, Shahab Aldin; Hassani, Mohammad

doi:10.22059/jipa.2014.51709

Investigating the Impact of Organizational Identification on Job Satisfaction and Turnover, Given the Mediation Role of Organizational Citizenship Behavior (Case Study: Region 2 of Tehran Municipality)

Document Type : Research Paper

Authors

Shahab Aldin Zare Khafri ¹

Mohammad Hassani ²

¹ MSc in Public Management, Azad University of Urmia.Urmia,Iran

² Associate Prof., Educational Administration University of Urmia, Urmia ,Iran

10.22059/jipa.2014.51709

Abstract

The present study investigated the mediating role of Organizational Citizenship Behavior (OCB) in the relationship between job satisfaction, turnover, and organizational identification. The population of the present study included all employees working at Tehran municipality at district 2 and the sample consisted of 260 employees selected using random sampling and Cochran formula. The research methodology was descriptive-correlational. To test hypotheses, we have used regression test and structural equation modeling to fit the overall model. The results of structural equation model analysis (confirmatory factor analysis) indicated that the model was standard and appropriate. The results of the study model showed that Organizational Citizenship Behavior was a partial mediator in the relationship between job satisfaction, turnover, and organizational identification.

Keywords

Job satisfaction

Organizational Citizenship Behavior

Organizational identification

Turnover