Effective communication and organizational silence in banking network (Case study: Sanandaj city)

Document Type : Research Paper


1 Assistant Prof., Department of Management, Faculty of Humanities, Islamic Azad University of Sanandaj, Kurdistan, Iran

2 Assistant Prof., Department of Psychology, Faculty of Humanities, Islamic Azad University of Sanandaj, Kurdistan, Iran.

3 MSc. Student, Business Management, Faculty of Humanities, Islamic Azad University of Sanandaj, Kurdistan, Iran


Effective communication is one of the main factors contributing to organizational silence. Organizational silence has undeniable impact on the decreasing the employee participation. In this paper we have studied the effect of communication on organizational silence reduction. We had used descriptive correlation type. Our statistical population was consisted of 304 employees of state and private banks of Sanandaj city. 190 persons are selected based on a multistage cluster sampling method. Data is collected through a questionnaire. The reliability of the questionnaire was calculated using Cronbach's alpha for effective communication and organizational silence is 0.881 and 0.889, respectively. The validity of tests was confirmed and content validity, using the methods of confirmatory and exploratory factor analysis and KMO index. The Gathered data were analyzed by SPSS and LISREL software. According to the results, there is a significant relationship between organizational effective communication and organizational silence in the studied community.


Main Subjects

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