ارائۀ الگوی نیاز‌های کاربران دولت همراه در ایران

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 استاد مدیریت دولتی، دانشکدۀ اقتصاد و مدیریت، دانشگاه سیستان و بلوجستان، زاهدان، ایران

2 دانشیار مدیریت دولتی، دانشکدۀ ادبیات و علوم انسانی، دانشگاه محقق اردبیلی، اردبیل، ایران

3 مربی گروه مدیریت، دانشکدۀ علوم انسانی، دانشگاه آزاد اسلامی، واحد سنندج، سنندج، ایران

چکیده

تأثیر مهم دولت همراه بر آیندۀ کسب‎وکارها و جوامع در مطالعات متعددی به اثبات رسیده ­است. هدف تحقیق حاضر، ارائۀ مدلی برای نیاز­ها و ملزومات کاربری دولت همراه بر اساس مرور ادبیات تحقیق و اعتبارسنجی مدل پیشنهادی است. یافته­ها حاکی از آن است که تراکنش­های کارا و اثربخش شامل زمان، امنیت و حریم خصوصی، قابلیت اعتماد و هزینه مهم­ترین و ضروری­ترین بُعد برای دستیابی به خدمات موفق دولت همراه است. به‎دنبال آن کیفیت خدمات شامل ضمانت و تضمین، مسئولیت­پذیری و قابلیت اطمینان؛ ارتباط متقابل دولت و شهروندان شامل صحت محتوا و شفاف­سازی در تراکنش­های مالی، قابلیت تعامل‎پذیری در سطوح مختلف و شهروندمداری؛ ارزش درک­شده شامل سودمندی درک­شدۀ خدمات و سهولت درک­شدۀ استفاده از خدمات و در نهایت عاملیت (کارکردگرایی) شامل قابلیت دسترسی، خودکارآمدی و واسط کاربری از نیاز­های کاربران دولت همراه در ایران به‎شمار می‌روند.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

A Model for Users requirements to mobile government in Iran

نویسندگان [English]

  • nourmohammad yaghubi 1
  • habib ebrahimpour 2
  • roya shakeri 3
1
2
3
چکیده [English]

Abstract: The profound effect of Mgovernment on the future of businesses and communities has been proven in numerous studies. The aim of the present study is provide a model for user requirements and validate the proposed model is based on a literature review of research. The findings suggest that effective and efficient transactions including time, security, privacy, reliability and cost of the most important and necessary to achieve the government's successful mobile services. Followed by quality of service, including warranty or guarantee, accountability and reliability; interaction between government and citizens, including content, accuracy and transparency in financial transactions, interoperability of different levels, and citizen perceived value including perceived usefulness and perceived ease of use of services; and finally agency (functionalism) including accessibility, efficacy, and user interface of mobile app are mobile government user’s requirements in Iran.

کلیدواژه‌ها [English]

  • Citizens
  • government services
  • mobile government
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