الوانی، سید مهدی (1378). مدیریت عمومی. تهران: نشر نی
جمالی، قاسمعلی؛ نرگسیان، عباس؛ پیران نژاد، علی (1396). ارزیابی وضعیت شفافیت پورتال سازمان‌های دولتی (مطالعۀ موردی: وزارتخانه‌های ایران). فصلنامه مدیریت دولتی، 9(1)، 61- 84
درویش، حسن؛ عظیمی زاچکانی، فاطمه (1395). بررسی تأثیر شفافیت سازمانی بر کاهش فساد اداری با میانجی‌گری اعتماد سازمانی (مطالعۀ موردی: کارکنان بیمارستان پانزده خرداد ورامین). فصلنامه مدیریت دولتی، 8(1)، 153- 166.
زارعی متین، حسن؛ طهماسبی، رضا؛ موسوی، سید محمد مهدی (1388). نقش مؤلفههای فرهنگ سازمانی در اعتماد سازی: بررسی روابط بین ابعاد فرهنگی گلوب (GLOBE) و اعتماد. فصلنامه علوم مدیریت ایران، 4(15)، 145-178.
شریفی، حسین؛ مشرف جوادی، محمدحسین؛ حاجیپور، مرضیه (1392). بررسی نقش فناوری اطلاعات در کاهش فساد اداری از طریق افزایش شفافیت اطلاعات، بهبود پاسخگویی و ارتقای اعتماد و درستی (مورد مطالعه: شعب بانک صادرات شهر اصفهان). پژوهشنامه پردازش و مدیریت اطلاعات، ۲۸(۳)، 660 – 679.
ضیائی، محمدصادق؛ نرگسیان، عباس؛ آیباغی اصفهانی، سعید (1387). نقش رهبری معنوی در توانمندسازی کارکنان دانشگاه تهران. فصلنامه مدیریت دولتی، 1(1)، 67- 86.
عبادی، نغمه؛ پیران نژاد، علی (1393). حکمرانی الکترونیک در شهرداری ها (مطالعۀ پورتال شهرداریهای کشور). فصلنامه مدیریت دولتی، 6(2)، 265 – 288.
فرهادی نژاد، محسن (1385). دولت الکترونیک و حکومتداری خوب. تدبیر، (169)، 22- 27.
گر، تدرابرت (1379). چرا انسانها شورش میکنند؟ ترجمه علی مرشدی زاد. تهران: پژوهشکده مطالعات راهبردی.
محمدی، جمال؛ زنگنه، مهدی (1392). سنجش عوامل مؤثر بر میزان اعتماد شهروندان به شهرداری (مورد مطالعه: شهروندان شهر نیشابور). جغرافیا و برنامه‌ریزی محیطی، ۲۴(۱)، 155- 170.
محمدی‌فر، یوسف؛ احمدی، محمد؛ هاشمی، سید دادوش (1389). اعتماد به سازمان‌های دولتی و سطح رضایت‌مندی شهروندان. فصلنامه تحقیقات فرهنگی ایران، 3(11)، 103- 127.
هومن، حیدرعلی (1381). تهیه و استاندارد ساختن مقیاس سنجش رضایت شغلی. تهران: مرکز آموزش مدیریت دولتی.
References
Akgul, D. (2012). Measuring the Satisfaction of Citizens for the Services given by the Municipality: The Case of Kirşehir Municipality. Procedia-Social and Behavioral Sciences, 62, 555-560.
Almarshad, S. O. (2015). Municipal awareness and citizen satisfaction: The case of the northern borders in saudi arabia. International Review of Management and Marketing, 5(2), 94-101.
Alvani, S. M. (2000). General Management. Tehran: Nashr Ney. (in Persian)
Armstrong, E. (2005). Integrity, transparency and accountability in public administration: Recent trends, regional and international developments and emerging issues. United Nations, Department of Economic and Social Affairs, 1-10.
Asian Development Bank (1995). Governance: Sound Development Management. WP1-95.
Behn, R. D. (1995). The big questions of public management. Public Administration Review, 55(4), 313-324.
Blind, P. K. (2014). Policy-driven democratization: Geometrical perspectives on transparency, accountability, and corruption. Springer.
Bouckaert, G., Van de Walle, S., & Kampen, J. K. (2005). Potential for comparative public opinion research in public administration. International Review of Administrative Sciences, 71(2), 229-240.
Darvish, H., & Azimi Zachekani, F. (2016). The effect on reducing corruption organization Transparency mediated by organizational trust studied Khordad hospital staff Varamin. Journal of Public Administration, 8(1), 153-166. (in Persian)
Ebadi, N., & Piranejad, A. (2014). E-Governance in Municipalities: Studying the Iranian Municipalities’ Portals. Journal of Public Administration, 6(2), 265-288. (in Persian)
Farhadi Nejad, M. (2006). Good governance and good governance. Tidbir, (169), 27-22.
(in Persian)
Gattis, B. (2010). The why’s and how’s of citizen satisfaction surveys: An Examination of the Relationships between Data Use and Achieving Desired Outcomes Among National Citizen Survey Participants; capstone conference. (For the degree of master), Faculty of the University of North Carolina.
Gordon, M. T. (2000). Public trust in government: the US media as an agent of accountability? International Review of Administrative Sciences, 66(2), 297-310.
Grimmelikhuijsen, S. (2012). Linking transparency, knowledge and citizen trust in government: an experiment. International Review of Administrative Sciences, 78(1), 50-73.
Grimmelikhuijsen, S. G. (2010). Transparency of Public Decision‐Making: Towards Trust in Local Government? Policy & Internet, 2(1), 5-35.
Grimmelikhuijsen, S., Porumbescu, G., Hong, B., & Im, T. (2013). The effect of transparency on trust in government: A cross‐national comparative experiment. Public Administration Review, 73(4), 575-586.
Gurr, T. R. (2000). Why Men Rebel? (A. Morshedzade, Trans.). Tehran: Research Institute of Strategic Studies. (in Persian)
Heald, D. (2006). Varieties of transparency. In C. Hood & D. Heald (Eds.), Transparency: The Key to Better Governance? (pp. 25-43). New York: Oxford University Press.
Hooman, H. A. (1982). provide and standardization of job satisfaction evaluating’ scale. Tehran: Public Management Training center. (in Persian)
Im, T., Porumbescu, G., & Lee, H. (2013). ICT as a buffer to change: A case study of the Seoul Metropolitan Government's Dasan Call Center. Public Performance & Management Review, 36(3), 436-455.
Jamali, G., nargesian, a., & Pirannejad, A. (2017). Evaluation of Transparency of Governmental Portals (Ministries of Iran). Journal of Public Administration, 9(1), 61-84. (in Persian)
Kim, S. E. (2005). The role of trust in the modern administrative state: An integrative model. Administration & Society, 37(5), 611-635.
Klitgaard, R. (1988). Controlling corruption. Berkeley: Univ of California Press.
Klitgaard, R. (1998). International Cooperation Against Corruption. Finance & Development, 35(1), 3–6.
Kubbe, I. (2013). Corruption and trust: a model designKorruption und Vertrauen–Ein Modellentwurf. Zeitschrift für Vergleichende Politikwissenschaft, 7(1), 117-135.
Lindstedt, C., & Naurin, D. (2010). Transparency is not enough: Making transparency effective in reducing corruption. International political science review, 31(3), 301-322.
Meijer, A. (2013). Understanding the complex dynamics of transparency. Public Administration Review, 73(3), 429-439.
Mohammadi, J., Zangeneh, M. (2013). An Investigation of Effective Factors on the Extent of Citizens’ Trust to Municipality Case Study of Neyshabur’s Citizens. Geography and Environmental Planning, 24 (1), 155-170. (in Persian)
Mohammadifar, Y., Ahmadi, M., & Hashemi, S. D. (2010). Impact of Trust in State-run Organizations on Citizen`s Satisfaction. Iranian Journal of Cultural Research, 3(11), 103-127. (in Persian)
Morris, S. D., & Klesner, J. L. (2010). Corruption and trust: Theoretical considerations and evidence from Mexico. Comparative Political Studies, 43(10), 1258-1285.
Nye Jr, J. S. (1997). In government we don't trust. Foreign Policy, (108), 99-111.
Nyhan, R.C. (2000), Changing the paradigm: trust & its role in public sector organizations, American Review of Public Administration, 30 (1), 87-109.
Oliver, R. (2004). What is transparency? New York: McGraw Hill Professional.
Olsen, A. L. (2015). Citizen (dis) satisfaction: An experimental equivalence framing study. Public Administration Review, 75(3), 469-478.
Park, H., & Blenkinsopp, J. (2011). The roles of transparency and trust in the relationship between corruption and citizen satisfaction. International Review of Administrative Sciences, 77(2), 254-274.
Peisakhin, L., & Pinto, P. (2010). Is transparency an effective anti‐corruption strategy? Evidence from a field experiment in India. Regulation & Governance, 4(3), 261-280.
Porumbescu, G. A. (2015 a). Does transparency improve citizens’ perceptions of government performance? Evidence from Seoul, South Korea. Administration & Society.
Porumbescu, G. A. (2015 b). Using transparency to enhance responsiveness and trust in local government: Can it work? State and Local Government Review, 47(3), 205-213.
Porumbescu, G. A. (2015 c). Linking transparency to trust in government and voice. The American Review of Public Administration, 47(5), 520-537.
Rawlins, B. R. (2008). Measuring the relationship between organizational transparency and employee trust. Public Relations Journal, 2(2), 1-21.
Reynaers, A., & Grimmelikhuijsen, S. (2015). Transparency in public–private partnerships: not so bad after all?. Public Administration, 93(3), 609-626.
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393-404.
Scauer, F. (2011). Transparency in three dimensions. U. Ill. L. Rev., 1339.
Sharifi-Renani, H., Moshref-Javadi, M. H., Hajipoor, M. (2014). The Role of Information Technology in Reduction of Administrative Corruption through Increasing of Information transparency, Improvement of Accountability and Promotion of Integrity A Case Study of Saderat Bank Branches in Isfahan. Journal of Information Processing and Management, 28 (3), 660-679.
(in Persian)
Stoica, V., & Ilas, A. (2009). Romanian urban e-government. Digital services and digital democracy in 165 cities. Electronic Journal of E-government, 7(2), 171-182.
Theobald, R. (1990). What is Corruption? In Corruption, development and underdevelopment (pp. 1-18). Palgrave Macmillan, London.
UNDP (2004). Anti corruption, final version, and practice note. UNDP press.
United Nations (2011). The Millennium Development Goals Report 2011. New York: United Nations Development Program.
Van Ryzin, G. G. (2004). Expectations, performance, and citizen satisfaction with urban services. Journal of Policy Analysis and Management, 23(3), 433-448.
Welch, E. W., Hinnant, C. C., & Moon, M. J. (2004). Linking citizen satisfaction with e-government and trust in government. Journal of public administration research and theory, 15(3), 371-391.
World Bank. (1997). Helping Countries to Combat Corruption: The Role of World Bank, Washington, DC: The World Bank.
Zarei Matin, H., Tahmasbi, R. & Mosavi, S. M. M. (2009). The role of Organizational Culture in Trust Building; Explanation of the Relationship Between Cultural Dimensions and Trust.
Iranian journal of management sciences (IAMS),
4(15), 145-178. (
in Persian)
Ziaei, M., Nargesian, A. & Aibaghi, E. S. (2009). The role of spiritual leadership on human resource empowerment in the University of Tehran. Journal of Public Administration, 1(1), 67-86.
(in Persian)
)