<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE article PUBLIC "-//NLM//DTD Journal Publishing DTD v3.0 20080202//EN" "journalpublishing3.dtd">
<article article-type="Research Paper" dtd-version="3.0" xml:lang="en">
			  <front>
			    <journal-meta>
			      <journal-id journal-id-type="pmc">JPA</journal-id>
			      <journal-id journal-id-type="publisher-id">دانشکده مدیریت دانشگاه تهران</journal-id>
			    	<journal-title-group>
				      <journal-title>Journal of Public Administration</journal-title>
			    	</journal-title-group>
			      <issn pub-type="ppub">2008-5877</issn>
			      <publisher>
			        <publisher-name>دانشکده مدیریت دانشگاه تهران</publisher-name>
			      </publisher>
			    </journal-meta>
			    <article-meta>
 			      <article-id pub-id-type="publisher-id">93</article-id>
			      <article-id pub-id-type="doi">10.22059/jipa.2019.287617.2613</article-id>		
			      <ext-link xlink:href="https://jipa.ut.ac.ir/article_73160_9d3fa3634ff5ff6a90908b3933d96873.pdf"/>		
			      <article-categories>
			        <subj-group subj-group-type="heading">
					          		<subject>07. مدیریت دولتی - سایر مباحث مرتبط با مدیریت دولتی</subject>
			        	</subj-group>
			      </article-categories>
			      <title-group>
			        <article-title>Contingency Model for Identifying Public Issues in Iran's Policy-Making Process with an Emphasis on Triggering</article-title>
			        <subtitle>Contingency Model for Identifying Public Issues in Iran's Policy-Making Process with an Emphasis on Triggering</subtitle>
			      </title-group>
			      
			       <contrib-group>
			       <contrib contrib-type="author" id="c1" corresp="yes">
			          <name>
			            <surname>Soleymani Khoeini</surname>
			            <given-names>Mahdi</given-names>
			          </name>
					  <aff>Ph.D. Candidate., Department of Public Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c2">
			          <name>
			            <surname>Daneshfard</surname>
			            <given-names>Karamollah</given-names>
			          </name>
					  <aff>Department of Public Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c3">
			          <name>
			            <surname>Najafbeygi</surname>
			            <given-names>Reza</given-names>
			          </name>
					  <aff>Prof., Department of Public Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran.</aff>
			        </contrib>
			       </contrib-group>
			      <pub-date pub-type="ppub">
			        <day>20</day>
			        <month>02</month>
			        <year>2020</year>
			      </pub-date>
			      <volume>11</volume>
			      <issue>4</issue>
			      <fpage>530</fpage>
			      <lpage>556</lpage>
			      <history>
			        <date date-type="received">
			          <day>20</day>
			          <month>08</month>
			          <year>2019</year>
			        </date>
			        <date date-type="accepted">
			          <day>18</day>
			          <month>10</month>
			          <year>2019</year>
			        </date>
			      </history>
			      <permissions>
			      	<copyright-statement>Copyright &#x000a9; 2020, دانشکده مدیریت دانشگاه تهران. </copyright-statement>	
			        <copyright-year>2020</copyright-year>
			      </permissions>
			       <self-uri xlink:href="https://jipa.ut.ac.ir/article_73160.html">https://jipa.ut.ac.ir/article_73160.html</self-uri> 		
			      <abstract>
			        <p>Objective: Public issues are a widespread phenomenon and the weakness in their presence has led to inefficiency in government policies. Utilizing a comprehensive and contingent model for identifying public issues enables the country to fully identify priorities and strategies by knowing all the tools for controlling barriers and problems. This study presents a contingency model for the identification public issues in Iran. Methods: In this study, content analysis has been employed, and 16 in-depth interviews with experts are used to answer the research questions. For data analysis, coding is done in three stages of basic, organizing, and pervasive theme network. Then, the designed model is tested by Delphi method Results: The data analysis resulted in 66 basic themes, 24 organizing themes, 6 pervasive themes, and the theoretical model formation has been validated with two rounds of Delphi method. Conclusion: State actors, non-state actors, subject sensitivity, subject area, time course of event occurrence, and event-related costs affect the process of identifying public issues in Iran. Government actors are comprised of the government (executive branch), the Islamic Consultative Assembly (legislature) and constitutional individuals and entities. Non-state actors include stakeholder groups. The sensitivity of the subject includes the negative impact of the subject on community sentiment, unforeseen and critical incident, previous negative public experience, subject strength and aging and environmental issues. Subject area includes geographical extent, number of people involved, public awareness, and issues and consequences of foreign and international activities. The time course of the event includes economic crises, military and terrorist threats, natural or abnormal accidents, long history of problems, social changes and technological breakthroughs. The event-related costs include creating a significant opportunity cost for political decisions, financial damages, life damages and threats to human health, and the negative impact of a situation or phenomenon on people.</p>
			      </abstract>
					<kwd-group kwd-group-type="author">
						<kwd>Contingency Model</kwd>
						<kwd>Issues Identification</kwd>
						<kwd>Policy making</kwd>
						<kwd>Public Issues</kwd>
					</kwd-group>
			    </article-meta>
			  </front>
<back>
	<ref-list>
		<ref id="R1">
			<label>1</label>
			<element-citation>ابوالحسنی رنجبر، احمد؛ دانش‌فرد، کرم‌الله؛ فقیهی، ابوالحسن (1396). ارائۀ الگوی دستور کار خط‌مشی‌های اصلاح نظام اداری در ایران. مدیریت دولتی، 9(4)، 615- 640.</element-citation>
		</ref>
		<ref id="R2">
			<label>2</label>
			<element-citation>الوانی، مهدی (1395). تصمیم‌گیری و تعیین خط‌مشی دولتی. تهران: انتشارات سمت.</element-citation>
		</ref>
		<ref id="R3">
			<label>3</label>
			<element-citation>الوانی، مهدی؛ آذر، عادل؛ دانایی‌فرد، حسن (1390). روش‌شناسی پژوهش کیفی در مدیریت: رویکردی جامع. تهران: انتشارات اشراقی.</element-citation>
		</ref>
		<ref id="R4">
			<label>4</label>
			<element-citation>الوانی، مهدی؛ شریف‌زاده، فتاح (1394). فرایند خط‌مشی‌گذاری عمومی. تهران: انتشارات دانشگاه علامه طباطبائی.</element-citation>
		</ref>
		<ref id="R5">
			<label>5</label>
			<element-citation>پورعزت، علی اصغر (۱۳۸۷). مبانی دانش اداره دولت و حکومت. تهران: انتشارات سمت.</element-citation>
		</ref>
		<ref id="R6">
			<label>6</label>
			<element-citation>پورعزت، علی اصغر (۱۳۹۰). مبانی مدیریت دولتی. تهران: انتشارات سمت.</element-citation>
		</ref>
		<ref id="R7">
			<label>7</label>
			<element-citation>پورعزت، علی اصغر؛ هاشمی کاسوایی، مینا (1396). مسئله عمومی چالش آغازین خط‌مشی‌گذاری دولتی. تهران: مؤسسه انتشارات دانشگاه تهران.</element-citation>
		</ref>
		<ref id="R8">
			<label>8</label>
			<element-citation>پورعزت، علی اصغر؛ بیگدلی، سکینه؛ سعدآبادی، علی اصغر (1392). اولویت‌بندی مسائل در تدوین دستورکار برای خط‌مشی‌گذاری عمومی. دوفصلنامه علمی پژوهشی دانش سیاسی، 9(2)، 5- 28.</element-citation>
		</ref>
		<ref id="R9">
			<label>9</label>
			<element-citation>خانی، احمد؛ دلخواه، جلیل؛ خائف الهی، احمدعلی (1397). واکاوی عناصر چسبندگی شغلی: پژوهشی آمیخته. مدیریت دولتی، 10(3)، 459-480.</element-citation>
		</ref>
		<ref id="R10">
			<label>10</label>
			<element-citation>خمش آیا، احمد؛ شیری، اردشیر؛ یاسینی، علی (1398). فهم پدیده بی‎حسی سازمانی و شناسایی عوامل شکل‎دهنده آن به روش آمیخته. مدیریت دولتی، 11(2)، 285-308.</element-citation>
		</ref>
		<ref id="R11">
			<label>11</label>
			<element-citation>دانایی‌فرد، حسن (۱۳۸۸). روش‌شناسی تدوین خط‌مشی ملی کارآفرینی کشور: چارچوبی مفهومی. فصلنامه توسعه کارآفرینی، 2(6)، 125- ۱۵۵.</element-citation>
		</ref>
		<ref id="R12">
			<label>12</label>
			<element-citation>دانایی‌فرد، حسن؛ عباسی، طیبه (1396). نظریه‌های تغییر خط‌مشی عمومی: کاربردهای آن در ایران. تهران: مؤسسه کتاب مهربان نشر.</element-citation>
		</ref>
		<ref id="R13">
			<label>13</label>
			<element-citation>دانش‌فرد، کرم‎اله (1392). مبانی خط‌مشی‌گذاری عمومی. تهران: انتشارات نیاز دانش.</element-citation>
		</ref>
		<ref id="R14">
			<label>14</label>
			<element-citation>دانش‌فرد، کرم‌اله (1393). فرایند خط‌مشی‌گذاری عمومی. تهران: انتشارات صفار.</element-citation>
		</ref>
		<ref id="R15">
			<label>15</label>
			<element-citation>دقتی، عادله؛ یعقوبی، نورمحمد؛ کمالیان، امین رضا؛ دهقانی، مسعود (1398). ارائه الگوی توسعه مرحله‎ای حکمرانی شبکه‎ای با استفاده از رویکرد فراترکیب. فصلنامه رسالت مدیریت دولتی، 11(2)، 203-230.</element-citation>
		</ref>
		<ref id="R16">
			<label>16</label>
			<element-citation>شیخ حسنی، علی؛ فقیهی، ابوالحسن؛ دانش‌فرد، کرم‌اله (1397). تحلیل خط‌مشی‌گذاری مالیاتی در نظام مالیات بر ارزش افزوده. فصلنامه رسالت مدیریت دولتی، 10(1)، 137-160.</element-citation>
		</ref>
		<ref id="R17">
			<label>17</label>
			<element-citation>شیخ‌پور، مهدیه؛ سلاجقه، سنجر (1396). وضعیت مسئله‌یابی رسمی و میزان اجرای خط‌مشی‌‍های عمومی (مورد مطالعه: وزارت تعاون، کار و رفاه اجتماعی). فصلنامه رسالت مدیریت دولتی. 8(27)، 51-63.</element-citation>
		</ref>
		<ref id="R18">
			<label>18</label>
			<element-citation>صفری دشتکی، محمد؛ زارع، رضا؛ نیک‌بخش، محمدعلی (1397). تببین عوامل ساختاری مؤثر بر شکل‌گیری شبکه‌های خط‌مشی (مطالعه موردی: نظام کارآفرینی ایران). فصلنامه رسالت مدیریت دولتی، 10(1)، 109-136.</element-citation>
		</ref>
		<ref id="R19">
			<label>19</label>
			<element-citation>عابدی جعفری، حسن؛ تسلیمی، محمدسعید؛ فقیهی، ابوالحسن؛ شیخ‌زاده، محمد (1390). تحلیل مضمون و شبکه مضامین: روشی ساده و کارآمد برای تبیین الگوهای موجود در داده‌های کیفی. فصلنامه اندیشه مدیریت راهبردی، 5(2)، 151-198.</element-citation>
		</ref>
		<ref id="R20">
			<label>20</label>
			<element-citation>فقیهی، مهدی؛ کاوه، کامیار (1395). تشخیص مسئله عمومی؛ بررسی با رویکردی تطبیقی. نخستین کنفرانس ملی مدیریت دولتی ایران. تهران: دانشکده مدیریت دانشگاه تهران.</element-citation>
		</ref>
		<ref id="R21">
			<label>21</label>
			<element-citation>قلی‌پور، رحمت‌اله (1389). فرایند خط‌مشی‎گذاری عمومی در ایران. تهران: مرکز تحقیقات مجلس شورای اسلامی.</element-citation>
		</ref>
		<ref id="R22">
			<label>22</label>
			<element-citation>قلی‌پور، رحمت‌اله؛ درویش‌زاده، محمدمهدی؛ پیران‌نژاد، علی (1398). بررسی روش‌ها، منبع‎ها و مانع‎های دستیابی به درآمد پایدار شهری (مطالعه موردی: شهرداری ارومیه). مدیریت دولتی، 11(1)، 151- 178.</element-citation>
		</ref>
		<ref id="R23">
			<label>23</label>
			<element-citation>قلی‌پور، رحمت‌اله؛ غلام‌پورآهنگر، ابراهیم (۱۳۸۹) فرایند سیاست‌گذاری عمومی در ایران. مرکز پژوهش‌های مجلس شورای اسلامی.</element-citation>
		</ref>
		<ref id="R24">
			<label>24</label>
			<element-citation>گرجی‌پور، حسین؛ خاشعی، وحید؛ اسلامبولچی، علیرضا؛ اصغری صارم، علی (1398)، الگوی ارزشیابی فرایند خط‎مشی‎گذاری فرهنگی با رویکرد مطالعه کیفی اسناد فرهنگی جمهوری اسلامی ایران. مدیریت دولتی، 11(1)، 47- 72.</element-citation>
		</ref>
		<ref id="R25">
			<label>25</label>
			<element-citation>گیوریان، حسن؛ ربیعی مندجین، محمدرضا (1394). تصمیم‌گیری و تعیین خط‌مشی دولتی. تهران: انتشارات یکان.</element-citation>
		</ref>
		<ref id="R26">
			<label>26</label>
			<element-citation>معمارزاده، غلامرضا؛ شکری، نرجس (1385). ارائه مدل پویا برای اجرای خط‌مشی‌های عمومی. فصلنامه پژوهشگر، 3(8)، 2-14.</element-citation>
		</ref>
		<ref id="R27">
			<label>27</label>
			<element-citation>مقیمی، سیدمحمد؛ پورعزت، علی اصغر؛ دانایی فرد، حسن؛ احمدی، حیدر (1395). طراحی و تبیین مدل بودجه‎بندی بر اساس شاخص‎های حکمرانی خوب در ایران. مدیریت دولتی، 8(4)، 645- 664.</element-citation>
		</ref>
		<ref id="R28">
			<label>28</label>
			<element-citation>منوریان، عباس؛ محمدی، داریوش؛ محمدی فاتح، اصغر (1395). خط‌مشی‌گذاری خوب در قوه مجریه، مدل‌سازی نقش ظرفیت‎های سازمانی و زمینه ملی. مدیریت دولتی، 8 (2)، 233- 254.</element-citation>
		</ref>
		<ref id="R29">
			<label>29</label>
			<element-citation>میرزایی، خلیل (1388). پژوهش، پژوهشگری و پژوهشنامه‌نویسی. تهران: انتشارات جامعه‌شناسانه.</element-citation>
		</ref>
		<ref id="R30">
			<label>30</label>
			<element-citation>هاشمی‎کاسوایی، مینا (۱۳۹۳). ارائه طرحی برای اولویت‌بندی مسائل عمومی در دستورگذار خط‌مشی عمومی. پایان‌نامه کارشناسی ارشد، دانشکده مدیریت دانشگاه تهران.</element-citation>
		</ref>
		<ref id="R31">
			<label>31</label>
			<element-citation>هاولت، مایکل؛ رامش، ام؛ پرل، آنتونی (1394). مطالعه خط‌مشی عمومی، چرخه‌های خط‌مشی و زیرنظام‎های خط‌مشی، تهران: انتشارات مهربان نشر.</element-citation>
		</ref>
		<ref id="R32">
			<label>32</label>
			<element-citation>References</element-citation>
		</ref>
		<ref id="R33">
			<label>33</label>
			<element-citation>Abedi Jafari, H., &amp; Taslimi, M., &amp; Faghihi, A., &amp; Sheikhzade, M. (2011). Thematic Analysis and Thematic Networks: A Simple and Efficient Method for Exploring Patterns Embedded in Qualitative Data Municipalities). Journal of Strategic Management Thought, 5(2), 151-198. (in Persian)</element-citation>
		</ref>
		<ref id="R34">
			<label>34</label>
			<element-citation>Abolhasani, A., &amp; Daneshfard, K., &amp; Faghihi, A. (2018). An Agenda Setting for the Reformation Policies of Administrative System in Iran. Journal of Public Administration, 9(4), 615-640. (in Persian)</element-citation>
		</ref>
		<ref id="R35">
			<label>35</label>
			<element-citation>Alvani, M. (2016). Decision Making and Determine Government Policy. Tehran: Samt Press. (in Persian)</element-citation>
		</ref>
		<ref id="R36">
			<label>36</label>
			<element-citation>Alvani, M., &amp; Azar, A., &amp; Danaeefard, H. (2011). Qualitative Research Methodology in Management: A Comprehensive Approach. Tehran: Eshraghi Press. (in Persian)</element-citation>
		</ref>
		<ref id="R37">
			<label>37</label>
			<element-citation>Alvani, M., &amp; Sharifzadeh, F. (2015). Public Policy-Making Process. Tehran: Allameh Tabatabai University Press. (in Persian)</element-citation>
		</ref>
		<ref id="R38">
			<label>38</label>
			<element-citation>Attride-Stirling, J. (2001). Thematic Networks: An Analytic Tool for Qualitative Research. Journal of Qualitative Research, 1(3), 385-405.</element-citation>
		</ref>
		<ref id="R39">
			<label>39</label>
			<element-citation>Beland, D., &amp; Howlett, M. (2016). How Solutions Chase Problems: Instrument Constituencies in the Policy Process. Journal of Governance, 29(3), 393-409.</element-citation>
		</ref>
		<ref id="R40">
			<label>40</label>
			<element-citation>Chase, W.H., &amp; Barrie, L.J. (1977). CPI Presents, Journal of Corporate Public Issues and Their Management, 14(1), 1-4.</element-citation>
		</ref>
		<ref id="R41">
			<label>41</label>
			<element-citation>Chase, W.H., &amp; Jones, B. L. (1977). CPI Presents. Journal of Corporate Public Issues and Their Management, 14(1), 1-4.</element-citation>
		</ref>
		<ref id="R42">
			<label>42</label>
			<element-citation>Danaeefard, H. (2010). Methodology of Developing National Entrepreneurship Policy: A Conceptual Framework. Journal of Entrepreneurship Development, 2(4), 125-155.</element-citation>
		</ref>
		<ref id="R43">
			<label>43</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R44">
			<label>44</label>
			<element-citation>Danaeefard, H., &amp; Abbasi, T. (2017). Policy Change Theories: the Implications for Iran. Tehran: Mehrabannashr Press. (in Persian)</element-citation>
		</ref>
		<ref id="R45">
			<label>45</label>
			<element-citation>Daneshfard, K. (2016). Public Policy-Making Process. Tehran: Saffar Press. (in Persian)</element-citation>
		</ref>
		<ref id="R46">
			<label>46</label>
			<element-citation>Daneshfard, K. (2017). Foundations of Public Policy Making. Tehran: Nyazedanesh Press.</element-citation>
		</ref>
		<ref id="R47">
			<label>47</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R48">
			<label>48</label>
			<element-citation>Deghati, A., Yaghoubi, N.M., Kamalian, A.R., &amp; Dehghani, M. (2019). Presenting a Phased Development Pattern of Network Governance Using a Meta-synthesis Approach. Journal of Public Administration, 11(2), 203-230. (in Persian)</element-citation>
		</ref>
		<ref id="R49">
			<label>49</label>
			<element-citation>Dye, T. R. (2005). Understanding Public Policy. New Jersey: Upper Saddle River, Fearson Education Prentice-Hall, Inc.</element-citation>
		</ref>
		<ref id="R50">
			<label>50</label>
			<element-citation>Dye, T.R. (2011). Understanding Public Policy, 11Ed. New Jersey: Upper Saddle River, Pearson Education Prentice-Hall, Inc.</element-citation>
		</ref>
		<ref id="R51">
			<label>51</label>
			<element-citation>Faghihi, M., &amp; Kaveh, K. (2016). Public Issue Recognition; A Comparative Approach. First National Conference on Iranian Public Administration, School of Management, Tehran, University of Tehran. (in Persian)</element-citation>
		</ref>
		<ref id="R52">
			<label>52</label>
			<element-citation>Gholipor, R., &amp; Darvishzadeh, M., &amp; Pirannejad, A. (2019). Identification of the Methods, Resources and Barriers of Achieving Sustainable Urban Income (Case Study: Urmia Municipality). Journal of Public Administration, 11(1), 151-178. (in Persian)</element-citation>
		</ref>
		<ref id="R53">
			<label>53</label>
			<element-citation>Gholipour, R. (2010). The Public Policy Process in Iran. Tehran: Majlis Islamic Studies Center. (in Persian)</element-citation>
		</ref>
		<ref id="R54">
			<label>54</label>
			<element-citation>Givaryan, H., &amp; Rabee Mandejin, M. (2015). Decision Making and Determine Government Policy. Tehran: Yekan Press. (in Persian)</element-citation>
		</ref>
		<ref id="R55">
			<label>55</label>
			<element-citation>Gorjipour, H., &amp; Khashei, V., &amp; Eslambolchi, A., &amp; Asghari Sarem, A. (2019). Developing the Evaluative Model for Cultural Policy Making Process based on Qualitative Study of Cultural Documents of Islamic Republic of Iran. Journal of Public Administration, 11(1), 47-72. (in Persian)</element-citation>
		</ref>
		<ref id="R56">
			<label>56</label>
			<element-citation>Grindel, M, &amp; Thomas, J. (1991). Public Choices and Polivy Change: The Political Economy of Reform in Developing Counties. Baltimore: John Hopkins University Press.</element-citation>
		</ref>
		<ref id="R57">
			<label>57</label>
			<element-citation>Hardee, K., &amp; Feranil, I., &amp; Boezwinkle, J., &amp; Clark, B. (2004). The policy circle. London: Policy working paper series, no. 11.</element-citation>
		</ref>
		<ref id="R58">
			<label>58</label>
			<element-citation>Hashemi Kasvaie, M. (2014). A plan to prioritize public issues in the public policy agenda. Thesis of Faculty of Management, Tehran: University of Tehran. (in Persian)</element-citation>
		</ref>
		<ref id="R59">
			<label>59</label>
			<element-citation>Hoppe, R. (2002). Cultures of public policy problems. Journal of Comparative Policy Analysis: Research and Practice, 4(3), 305-326.</element-citation>
		</ref>
		<ref id="R60">
			<label>60</label>
			<element-citation>Howlett, M., &amp; Ramesh, M, &amp; Perl, A. (2015). Studying Public Policy: Policy Cycles and Policy Subsystems. Tehran: Ketab Mehraban Nashr Press. (in Persian)</element-citation>
		</ref>
		<ref id="R61">
			<label>61</label>
			<element-citation>Jaques, A.P. (2008). Refocusing Issue Management, Bridging academic and practitioner perspectives. A thesis submitted in fulfillment of the requirements for the degree of Doctor of Philosophy, Melbourne: School of Applied Communication RMIT University.</element-citation>
		</ref>
		<ref id="R62">
			<label>62</label>
			<element-citation>Kay, M. (2006). Strong brands and corporate brands. European Journal of Marketing, 40(7), 742-760.</element-citation>
		</ref>
		<ref id="R63">
			<label>63</label>
			<element-citation>Khamshaya, A., &amp; Shiri, A., &amp; Yasini, A. (2019), Understanding the Phenomenon of Organizational Insentience and Identifying its Fusion Factors in a Mixed Method Way. Journal of Public Administration, 11(2), 285-308. (in Persian)</element-citation>
		</ref>
		<ref id="R64">
			<label>64</label>
			<element-citation>Khani, A., Delkhah, J., Khaef Elahi, A.A. (2018). Explaining Reasons and Factors of Job Embeddedness: Mixed Research. Journal of Public Administration, 10(3), 459-480.</element-citation>
		</ref>
		<ref id="R65">
			<label>65</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R66">
			<label>66</label>
			<element-citation>Kingdom, J. W. (2003). Agendas, Alternatives and Public Policies, Second edition, New York: Longman.</element-citation>
		</ref>
		<ref id="R67">
			<label>67</label>
			<element-citation>Kingdon, J.W. (1984). Agendas, Alternative and Public Policies. Boston: Little Brown and Company.</element-citation>
		</ref>
		<ref id="R68">
			<label>68</label>
			<element-citation>Kingdon, J.W. (1995). Agendas, Alternatives and Public Policies, 2d ed. New York: Addison, Wesley, Longman.</element-citation>
		</ref>
		<ref id="R69">
			<label>69</label>
			<element-citation>Laufer, D. G. (2006). A Practical Process Guide to Issues Management. Public Affairs Council, Washington, DC. www.pac.org/CPAM.</element-citation>
		</ref>
		<ref id="R70">
			<label>70</label>
			<element-citation>Linstone, H. A., &amp; Turoff, M. (2002). The Delphi Method: Techniques and Applications. Addison-Wesley Publishing Company, Advanced Book Program.</element-citation>
		</ref>
		<ref id="R71">
			<label>71</label>
			<element-citation>Liu, X., &amp; Robinson, S., &amp; Vedlitz, A. (2016). Public Characterization, Policy Solution Generation, and Intra-Agenda Connectivity. Policy Studies Journal, 44(4), 396-423.</element-citation>
		</ref>
		<ref id="R72">
			<label>72</label>
			<element-citation>Lourenco, R.P., &amp; Costa, J.P. (2007). Incorporating citizens views in local policy decision making processes. Decision support system, 43(1), 1499-1511.</element-citation>
		</ref>
		<ref id="R73">
			<label>73</label>
			<element-citation>Memarzadehtehran, Gh., &amp; Shokri, N. (2006). A Dynamic Model for Implementing Public Policies. Journal of Pajoheshgar, 3(8), 2-14. (in Persian)</element-citation>
		</ref>
		<ref id="R74">
			<label>74</label>
			<element-citation>Michigan Studies (2018). Public Issues Facing Michigan Citizens. http://www.eupschools.org /page/1359.</element-citation>
		</ref>
		<ref id="R75">
			<label>75</label>
			<element-citation>Mirzaie, Kh. (2010). Research, Researching &amp; Writing. Tehran: Jameeshenasan Press.</element-citation>
		</ref>
		<ref id="R76">
			<label>76</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R77">
			<label>77</label>
			<element-citation>Moghimi, S. M., &amp; Pourezzat, A. A., &amp; Danaeifard, H., &amp; Ahmadi, H. (2017). Design and Explain the Budgeting model based on Indices of Good Governance in Iran. Journal of Public Administration, 8(4), 645-664. (in Persian)</element-citation>
		</ref>
		<ref id="R78">
			<label>78</label>
			<element-citation>Monavarian, A., &amp; Mohammadi, D., &amp; Mohammadifateh, A. (2016). Good Policy Making in Government, Modeling the Role of Organizational Capacity and National Context. Journal of Public Administration, 8(2), 233-254. (in Persian)</element-citation>
		</ref>
		<ref id="R79">
			<label>79</label>
			<element-citation>Ott, I., &amp; Sussane, S. (2011). Public policies and convergence. Journal of economic dynamics &amp; control, 12(2), 1435-1450.</element-citation>
		</ref>
		<ref id="R80">
			<label>80</label>
			<element-citation>Peters, G. B. (2005). The Problem of Policy Problems. Journal of Comparative Policy Analysis: Research and Practice, 7(4), 349-370.</element-citation>
		</ref>
		<ref id="R81">
			<label>81</label>
			<element-citation>Pierce Jaques, A.P. (2008). Refocusing Issue Management, Bridging academic and practitioner perspectives. A thesis submitted in fulfillment of the requirements for the degree of Doctor of Philosophy, Melbourne: School of Applied Communication RMIT University.</element-citation>
		</ref>
		<ref id="R82">
			<label>82</label>
			<element-citation>Pourezzat, A.A. &amp; Bigdeli, S. &amp; Sadabadi, A.A. (2013). The Prioritizing of Problems in the Agenda-Setting Stage of Public Policies. Journal of Political Knowledge, 9(2), 5-28.</element-citation>
		</ref>
		<ref id="R83">
			<label>83</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R84">
			<label>84</label>
			<element-citation>Pourezzat, A.A. (2012). Fundamentals of Public Administration. Tehran: Samt Press.</element-citation>
		</ref>
		<ref id="R85">
			<label>85</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R86">
			<label>86</label>
			<element-citation>Pourezzat, A.A. (2017). Fundamentals of Public Administration and Government Knowledge. Tehran: Samet Press. (in Persian)</element-citation>
		</ref>
		<ref id="R87">
			<label>87</label>
			<element-citation>Pourezzat, A.A., &amp; Hashemi Kasvaie, M. (2017). Public Problem: The First Challenge of Public Policy Making. Tehran: University of Tehran Press. (in Persian)</element-citation>
		</ref>
		<ref id="R88">
			<label>88</label>
			<element-citation>Pourezzat, A.A., &amp; Shirmohammadi, M. (2007). A Survey of the influence of Intergovernmental Relations on the Pace and Ouality of Public Services, 21th EROPA General Assembly and Confrences. Eastern Regional Organization for Public Administration (EROPA) &amp; Institution of Research and Planning in Higher Education (IRPHE), 19-21.</element-citation>
		</ref>
		<ref id="R89">
			<label>89</label>
			<element-citation>Qingmin, Zh. (2016). Bureaucratic Politics and Chinese Foreign Policy-making, Chinese Journal of International Politics, 9(4), 435-458.</element-citation>
		</ref>
		<ref id="R90">
			<label>90</label>
			<element-citation>Rosenquist, C. M. (1940). Social Problems, Printice Hall, Inc. in Earl Rubington and Martin S. Weinberg (Eds), The Study of Social Problems, 6th edition. New York: Oxford University Press.</element-citation>
		</ref>
		<ref id="R91">
			<label>91</label>
			<element-citation>Safari Dashtaki, M., Zare, R., &amp; Nikbakhsh, M.A. (2018). Explaining the Structural Factors Influencing the Formation of Policy Networks; (A Survey on Iranian Entrepreneurship System). Journal of Public Administration, 10(1), 109 – 136. (in Persian)</element-citation>
		</ref>
		<ref id="R92">
			<label>92</label>
			<element-citation>Scott, R., &amp; Davis, G.F. (2007). Organizations and Organizing: Rational, Natural, and Open System Perspectives. Pearson Education International.</element-citation>
		</ref>
		<ref id="R93">
			<label>93</label>
			<element-citation>Sheikhhassani, A., Faghihi, A., &amp; Daneshfard, K. (2018). The Analysis of Tax-Related Policy Making in the VAT System of Iran. Journal of Public Administration, 10(1), 137 – 160. (in Persian)</element-citation>
		</ref>
		<ref id="R94">
			<label>94</label>
			<element-citation>Sheikhpour, M., &amp; Salajeghe, S. (2017). Investigation of the Situation of Formal Problem Finding and the Level of Public Policy Performance in the Ministry of Cooperatives, Labour and Social Welfare. Iranian Journal of Public Administration Mission, 8(3), 51-63. (in Persian)</element-citation>
		</ref>
		<ref id="R95">
			<label>95</label>
			<element-citation>Subroto, A. (2011). Understanding Complexities in Public Policy Making Process through Policy Cycle Model: A System Dynamics Approach. Italy: II Conference of WCSA-World Complexity Science Academy, September 26 – 27 th, Palermo.</element-citation>
		</ref>
		<ref id="R96">
			<label>96</label>
			<element-citation>Tsang, J.C. (2016). Coping with Policy Complexity in the Globalized World, Public Administration Review, 76(6), 840-841.</element-citation>
		</ref>
		<ref id="R97">
			<label>97</label>
			<element-citation>White, L., &amp; Bourne, H. (2007). Voices and values: Linking values with participation in OR/MS in public policy making. The International Journal of Management Science, Omega, 35(1), 588-603.</element-citation>
		</ref>
		<ref id="R98">
			<label>98</label>
			<element-citation>Williams, L. M. (2015). Black Man Walking, Brown Man Working: Street-level Bureaucrats and Perceptions of Immigrant Worthiness. USA: School of Public Affairs, Arizona State University, social science research network._||_</element-citation>
		</ref>
		<ref id="R99">
			<label>99</label>
			<element-citation>Abedi Jafari, H., &amp; Taslimi, M., &amp; Faghihi, A., &amp; Sheikhzade, M. (2011). Thematic Analysis and Thematic Networks: A Simple and Efficient Method for Exploring Patterns Embedded in Qualitative Data Municipalities). Journal of Strategic Management Thought, 5(2), 151-198. (in Persian)</element-citation>
		</ref>
		<ref id="R100">
			<label>100</label>
			<element-citation>Abolhasani, A., &amp; Daneshfard, K., &amp; Faghihi, A. (2018). An Agenda Setting for the Reformation Policies of Administrative System in Iran. Journal of Public Administration, 9(4), 615-640. (in Persian)</element-citation>
		</ref>
		<ref id="R101">
			<label>101</label>
			<element-citation>Alvani, M. (2016). Decision Making and Determine Government Policy. Tehran: Samt Press. (in Persian)</element-citation>
		</ref>
		<ref id="R102">
			<label>102</label>
			<element-citation>Alvani, M., &amp; Azar, A., &amp; Danaeefard, H. (2011). Qualitative Research Methodology in Management: A Comprehensive Approach. Tehran: Eshraghi Press. (in Persian)</element-citation>
		</ref>
		<ref id="R103">
			<label>103</label>
			<element-citation>Alvani, M., &amp; Sharifzadeh, F. (2015). Public Policy-Making Process. Tehran: Allameh Tabatabai University Press. (in Persian)</element-citation>
		</ref>
		<ref id="R104">
			<label>104</label>
			<element-citation>Attride-Stirling, J. (2001). Thematic Networks: An Analytic Tool for Qualitative Research. Journal of Qualitative Research, 1(3), 385-405.</element-citation>
		</ref>
		<ref id="R105">
			<label>105</label>
			<element-citation>Beland, D., &amp; Howlett, M. (2016). How Solutions Chase Problems: Instrument Constituencies in the Policy Process. Journal of Governance, 29(3), 393-409.</element-citation>
		</ref>
		<ref id="R106">
			<label>106</label>
			<element-citation>Chase, W.H., &amp; Barrie, L.J. (1977). CPI Presents, Journal of Corporate Public Issues and Their Management, 14(1), 1-4.</element-citation>
		</ref>
		<ref id="R107">
			<label>107</label>
			<element-citation>Chase, W.H., &amp; Jones, B. L. (1977). CPI Presents. Journal of Corporate Public Issues and Their Management, 14(1), 1-4.</element-citation>
		</ref>
		<ref id="R108">
			<label>108</label>
			<element-citation>Danaeefard, H. (2010). Methodology of Developing National Entrepreneurship Policy: A Conceptual Framework. Journal of Entrepreneurship Development, 2(4), 125-155. </element-citation>
		</ref>
		<ref id="R109">
			<label>109</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R110">
			<label>110</label>
			<element-citation>Danaeefard, H., &amp; Abbasi, T. (2017). Policy Change Theories: the Implications for Iran. Tehran: Mehrabannashr Press. (in Persian)</element-citation>
		</ref>
		<ref id="R111">
			<label>111</label>
			<element-citation>Daneshfard, K. (2016). Public Policy-Making Process. Tehran: Saffar Press. (in Persian)</element-citation>
		</ref>
		<ref id="R112">
			<label>112</label>
			<element-citation>Daneshfard, K. (2017). Foundations of Public Policy Making. Tehran: Nyazedanesh Press.</element-citation>
		</ref>
		<ref id="R113">
			<label>113</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R114">
			<label>114</label>
			<element-citation>Deghati, A., Yaghoubi, N.M., Kamalian, A.R., &amp; Dehghani, M. (2019). Presenting a Phased Development Pattern of Network Governance Using a Meta-synthesis Approach. Journal of Public Administration, 11(2), 203-230. (in Persian)</element-citation>
		</ref>
		<ref id="R115">
			<label>115</label>
			<element-citation>Dye, T. R. (2005). Understanding Public Policy. New Jersey: Upper Saddle River, Fearson Education Prentice-Hall, Inc.</element-citation>
		</ref>
		<ref id="R116">
			<label>116</label>
			<element-citation>Dye, T.R. (2011). Understanding Public Policy, 11Ed. New Jersey: Upper Saddle River, Pearson Education Prentice-Hall, Inc.</element-citation>
		</ref>
		<ref id="R117">
			<label>117</label>
			<element-citation>Faghihi, M., &amp; Kaveh, K. (2016). Public Issue Recognition; A Comparative Approach. First National Conference on Iranian Public Administration, School of Management, Tehran, University of Tehran. (in Persian)</element-citation>
		</ref>
		<ref id="R118">
			<label>118</label>
			<element-citation>Gholipor, R., &amp; Darvishzadeh, M., &amp; Pirannejad, A. (2019). Identification of the Methods, Resources and Barriers of Achieving Sustainable Urban Income (Case Study: Urmia Municipality). Journal of Public Administration, 11(1), 151-178. (in Persian)</element-citation>
		</ref>
		<ref id="R119">
			<label>119</label>
			<element-citation>Gholipour, R. (2010). The Public Policy Process in Iran. Tehran: Majlis Islamic Studies Center. (in Persian)</element-citation>
		</ref>
		<ref id="R120">
			<label>120</label>
			<element-citation>Givaryan, H., &amp; Rabee Mandejin, M. (2015). Decision Making and Determine Government Policy. Tehran: Yekan Press. (in Persian)</element-citation>
		</ref>
		<ref id="R121">
			<label>121</label>
			<element-citation>Gorjipour, H., &amp; Khashei, V., &amp; Eslambolchi, A., &amp; Asghari Sarem, A. (2019). Developing the Evaluative Model for Cultural Policy Making Process based on Qualitative Study of Cultural Documents of Islamic Republic of Iran. Journal of Public Administration, 11(1), 47-72. (in Persian)</element-citation>
		</ref>
		<ref id="R122">
			<label>122</label>
			<element-citation>Grindel, M, &amp; Thomas, J. (1991). Public Choices and Polivy Change: The Political Economy of Reform in Developing Counties. Baltimore: John Hopkins University Press.</element-citation>
		</ref>
		<ref id="R123">
			<label>123</label>
			<element-citation>Hardee, K., &amp; Feranil, I., &amp; Boezwinkle, J., &amp; Clark, B. (2004). The policy circle. London: Policy working paper series, no. 11.</element-citation>
		</ref>
		<ref id="R124">
			<label>124</label>
			<element-citation>Hashemi Kasvaie, M. (2014). A plan to prioritize public issues in the public policy agenda. Thesis of Faculty of Management, Tehran: University of Tehran. (in Persian)</element-citation>
		</ref>
		<ref id="R125">
			<label>125</label>
			<element-citation>Hoppe, R. (2002). Cultures of public policy problems. Journal of Comparative Policy Analysis: Research and Practice, 4(3), 305-326.</element-citation>
		</ref>
		<ref id="R126">
			<label>126</label>
			<element-citation>Howlett, M., &amp; Ramesh, M, &amp; Perl, A. (2015). Studying Public Policy: Policy Cycles and Policy Subsystems. Tehran: Ketab Mehraban Nashr Press. (in Persian)</element-citation>
		</ref>
		<ref id="R127">
			<label>127</label>
			<element-citation>Jaques, A.P. (2008). Refocusing Issue Management, Bridging academic and practitioner perspectives. A thesis submitted in fulfillment of the requirements for the degree of Doctor of Philosophy, Melbourne: School of Applied Communication RMIT University.</element-citation>
		</ref>
		<ref id="R128">
			<label>128</label>
			<element-citation>Kay, M. (2006). Strong brands and corporate brands. European Journal of Marketing, 40(7), 742-760.</element-citation>
		</ref>
		<ref id="R129">
			<label>129</label>
			<element-citation>Khamshaya, A., &amp; Shiri, A., &amp; Yasini, A. (2019), Understanding the Phenomenon of Organizational Insentience and Identifying its Fusion Factors in a Mixed Method Way. Journal of Public Administration, 11(2), 285-308. (in Persian)</element-citation>
		</ref>
		<ref id="R130">
			<label>130</label>
			<element-citation>Khani, A., Delkhah, J., Khaef Elahi, A.A. (2018). Explaining Reasons and Factors of Job Embeddedness: Mixed Research. Journal of Public Administration, 10(3), 459-480. </element-citation>
		</ref>
		<ref id="R131">
			<label>131</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R132">
			<label>132</label>
			<element-citation>Kingdom, J. W. (2003). Agendas, Alternatives and Public Policies, Second edition, New York: Longman.</element-citation>
		</ref>
		<ref id="R133">
			<label>133</label>
			<element-citation>Kingdon, J.W. (1984). Agendas, Alternative and Public Policies. Boston: Little Brown and Company.</element-citation>
		</ref>
		<ref id="R134">
			<label>134</label>
			<element-citation>Kingdon, J.W. (1995). Agendas, Alternatives and Public Policies, 2d ed. New York: Addison, Wesley, Longman.</element-citation>
		</ref>
		<ref id="R135">
			<label>135</label>
			<element-citation>Laufer, D. G. (2006). A Practical Process Guide to Issues Management. Public Affairs Council, Washington, DC. www.pac.org/CPAM.</element-citation>
		</ref>
		<ref id="R136">
			<label>136</label>
			<element-citation>Linstone, H. A., &amp; Turoff, M. (2002). The Delphi Method: Techniques and Applications. Addison-Wesley Publishing Company, Advanced Book Program.</element-citation>
		</ref>
		<ref id="R137">
			<label>137</label>
			<element-citation>Liu, X., &amp; Robinson, S., &amp; Vedlitz, A. (2016). Public Characterization, Policy Solution Generation, and Intra-Agenda Connectivity. Policy Studies Journal, 44(4), 396-423.</element-citation>
		</ref>
		<ref id="R138">
			<label>138</label>
			<element-citation>Lourenco, R.P., &amp; Costa, J.P. (2007). Incorporating citizens views in local policy decision making processes. Decision support system, 43(1), 1499-1511.</element-citation>
		</ref>
		<ref id="R139">
			<label>139</label>
			<element-citation>Memarzadehtehran, Gh., &amp; Shokri, N. (2006). A Dynamic Model for Implementing Public Policies. Journal of Pajoheshgar, 3(8), 2-14. (in Persian)</element-citation>
		</ref>
		<ref id="R140">
			<label>140</label>
			<element-citation>Michigan Studies (2018). Public Issues Facing Michigan Citizens. http://www.eupschools.org /page/1359.</element-citation>
		</ref>
		<ref id="R141">
			<label>141</label>
			<element-citation>Mirzaie, Kh. (2010). Research, Researching &amp; Writing. Tehran: Jameeshenasan Press. </element-citation>
		</ref>
		<ref id="R142">
			<label>142</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R143">
			<label>143</label>
			<element-citation>Moghimi, S. M., &amp; Pourezzat, A. A., &amp; Danaeifard, H., &amp; Ahmadi, H. (2017). Design and Explain the Budgeting model based on Indices of Good Governance in Iran. Journal of Public Administration, 8(4), 645-664. (in Persian)</element-citation>
		</ref>
		<ref id="R144">
			<label>144</label>
			<element-citation>Monavarian, A., &amp; Mohammadi, D., &amp; Mohammadifateh, A. (2016). Good Policy Making in Government, Modeling the Role of Organizational Capacity and National Context. Journal of Public Administration, 8(2), 233-254. (in Persian)</element-citation>
		</ref>
		<ref id="R145">
			<label>145</label>
			<element-citation>Ott, I., &amp; Sussane, S. (2011). Public policies and convergence. Journal of economic dynamics &amp; control, 12(2), 1435-1450.</element-citation>
		</ref>
		<ref id="R146">
			<label>146</label>
			<element-citation>Peters, G. B. (2005). The Problem of Policy Problems. Journal of Comparative Policy Analysis: Research and Practice, 7(4), 349-370.</element-citation>
		</ref>
		<ref id="R147">
			<label>147</label>
			<element-citation>Pierce Jaques, A.P. (2008). Refocusing Issue Management, Bridging academic and practitioner perspectives. A thesis submitted in fulfillment of the requirements for the degree of Doctor of Philosophy, Melbourne: School of Applied Communication RMIT University.</element-citation>
		</ref>
		<ref id="R148">
			<label>148</label>
			<element-citation>Pourezzat, A.A. &amp; Bigdeli, S. &amp; Sadabadi, A.A. (2013). The Prioritizing of Problems in the Agenda-Setting Stage of Public Policies. Journal of Political Knowledge, 9(2), 5-28. </element-citation>
		</ref>
		<ref id="R149">
			<label>149</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R150">
			<label>150</label>
			<element-citation>Pourezzat, A.A. (2012). Fundamentals of Public Administration. Tehran: Samt Press.</element-citation>
		</ref>
		<ref id="R151">
			<label>151</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R152">
			<label>152</label>
			<element-citation>Pourezzat, A.A. (2017). Fundamentals of Public Administration and Government Knowledge. Tehran: Samet Press. (in Persian)</element-citation>
		</ref>
		<ref id="R153">
			<label>153</label>
			<element-citation>Pourezzat, A.A., &amp; Hashemi Kasvaie, M. (2017). Public Problem: The First Challenge of Public Policy Making. Tehran: University of Tehran Press. (in Persian)</element-citation>
		</ref>
		<ref id="R154">
			<label>154</label>
			<element-citation>Pourezzat, A.A., &amp; Shirmohammadi, M. (2007). A Survey of the influence of Intergovernmental Relations on the Pace and Ouality of Public Services, 21th EROPA General Assembly and Confrences. Eastern Regional Organization for Public Administration (EROPA) &amp; Institution of Research and Planning in Higher Education (IRPHE), 19-21.</element-citation>
		</ref>
		<ref id="R155">
			<label>155</label>
			<element-citation>Qingmin, Zh. (2016). Bureaucratic Politics and Chinese Foreign Policy-making, Chinese Journal of International Politics, 9(4), 435-458.</element-citation>
		</ref>
		<ref id="R156">
			<label>156</label>
			<element-citation>Rosenquist, C. M. (1940). Social Problems, Printice Hall, Inc. in Earl Rubington and Martin S. Weinberg (Eds), The Study of Social Problems, 6th edition. New York: Oxford University Press.</element-citation>
		</ref>
		<ref id="R157">
			<label>157</label>
			<element-citation>Safari Dashtaki, M., Zare, R., &amp; Nikbakhsh, M.A. (2018). Explaining the Structural Factors Influencing the Formation of Policy Networks; (A Survey on Iranian Entrepreneurship System). Journal of Public Administration, 10(1), 109 – 136. (in Persian)</element-citation>
		</ref>
		<ref id="R158">
			<label>158</label>
			<element-citation>Scott, R., &amp; Davis, G.F. (2007). Organizations and Organizing: Rational, Natural, and Open System Perspectives. Pearson Education International.</element-citation>
		</ref>
		<ref id="R159">
			<label>159</label>
			<element-citation>Sheikhhassani, A., Faghihi, A., &amp; Daneshfard, K. (2018). The Analysis of Tax-Related Policy Making in the VAT System of Iran. Journal of Public Administration, 10(1), 137 – 160. (in Persian)</element-citation>
		</ref>
		<ref id="R160">
			<label>160</label>
			<element-citation>Sheikhpour, M., &amp; Salajeghe, S. (2017). Investigation of the Situation of Formal Problem Finding and the Level of Public Policy Performance in the Ministry of Cooperatives, Labour and Social Welfare. Iranian Journal of Public Administration Mission, 8(3), 51-63. (in Persian)</element-citation>
		</ref>
		<ref id="R161">
			<label>161</label>
			<element-citation>Subroto, A. (2011). Understanding Complexities in Public Policy Making Process through Policy Cycle Model: A System Dynamics Approach. Italy: II Conference of WCSA-World Complexity Science Academy, September 26 – 27 th, Palermo.</element-citation>
		</ref>
		<ref id="R162">
			<label>162</label>
			<element-citation>Tsang, J.C. (2016). Coping with Policy Complexity in the Globalized World, Public Administration Review, 76(6), 840-841.</element-citation>
		</ref>
		<ref id="R163">
			<label>163</label>
			<element-citation>White, L., &amp; Bourne, H. (2007). Voices and values: Linking values with participation in OR/MS in public policy making. The International Journal of Management Science, Omega, 35(1), 588-603.</element-citation>
		</ref>
		<ref id="R164">
			<label>164</label>
			<element-citation>Williams, L. M. (2015). Black Man Walking, Brown Man Working: Street-level Bureaucrats and Perceptions of Immigrant Worthiness. USA: School of Public Affairs, Arizona State University, social science research network.</element-citation>
		</ref>
	</ref-list>
		</back>
</article>
<article article-type="Research Paper" dtd-version="3.0" xml:lang="en">
			  <front>
			    <journal-meta>
			      <journal-id journal-id-type="pmc">JPA</journal-id>
			      <journal-id journal-id-type="publisher-id">دانشکده مدیریت دانشگاه تهران</journal-id>
			    	<journal-title-group>
				      <journal-title>Journal of Public Administration</journal-title>
			    	</journal-title-group>
			      <issn pub-type="ppub">2008-5877</issn>
			      <publisher>
			        <publisher-name>دانشکده مدیریت دانشگاه تهران</publisher-name>
			      </publisher>
			    </journal-meta>
			    <article-meta>
 			      <article-id pub-id-type="publisher-id">93</article-id>
			      <article-id pub-id-type="doi">10.22059/jipa.2019.283225.2568</article-id>		
			      <ext-link xlink:href="https://jipa.ut.ac.ir/article_72740_a455342013abbd97f34d42cf9387c62c.pdf"/>		
			      <article-categories>
			        <subj-group subj-group-type="heading">
					          		<subject>07. مدیریت دولتی - سایر مباحث مرتبط با مدیریت دولتی</subject>
			        	</subj-group>
			      </article-categories>
			      <title-group>
			        <article-title>Understanding Agenda Setting in Local Governments (Case Study: Mashhad City Council)</article-title>
			        <subtitle>Understanding Agenda Setting in Local Governments (Case Study: Mashhad City Council)</subtitle>
			      </title-group>
			      
			       <contrib-group>
			       <contrib contrib-type="author" id="c1" corresp="yes">
			          <name>
			            <surname>Gholipour</surname>
			            <given-names>Rahmatolah</given-names>
			          </name>
					  <aff>Department of Public Administration, Faculty of Management, University of Tehran, Tehran, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c2">
			          <name>
			            <surname>Hamidizadeh</surname>
			            <given-names>Ali</given-names>
			          </name>
					  <aff>Assistant Prof., Department of Public Administration, Faculty of Management, Farabi Campus, University of Tehran, Qom, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c3">
			          <name>
			            <surname>Akhavan Alavi</surname>
			            <given-names>Seyed Hussain</given-names>
			          </name>
					  <aff>Assistant Prof., Department of Public Administration, Faculty of Management, Farabi Campus, University of Tehran, Qom, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c4">
			          <name>
			            <surname>Faraji Mollaie</surname>
			            <given-names>Amin</given-names>
			          </name>
					  <aff>Assistant Prof., Department of Public Administration, Faculty of Management, Farabi Campus, University of Tehran, Qom, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c5">
			          <name>
			            <surname>Rastegar</surname>
			            <given-names>Seyed Hamed</given-names>
			          </name>
					  <aff>Ph.D. Candidate, Department of Public Administration, Faculty of Management, Farabi Campus, University of Tehran, Qom, Iran.</aff>
			        </contrib>
			       </contrib-group>
			      <pub-date pub-type="ppub">
			        <day>20</day>
			        <month>02</month>
			        <year>2020</year>
			      </pub-date>
			      <volume>11</volume>
			      <issue>4</issue>
			      <fpage>557</fpage>
			      <lpage>580</lpage>
			      <history>
			        <date date-type="received">
			          <day>10</day>
			          <month>06</month>
			          <year>2019</year>
			        </date>
			        <date date-type="accepted">
			          <day>20</day>
			          <month>09</month>
			          <year>2019</year>
			        </date>
			      </history>
			      <permissions>
			      	<copyright-statement>Copyright &#x000a9; 2020, دانشکده مدیریت دانشگاه تهران. </copyright-statement>	
			        <copyright-year>2020</copyright-year>
			      </permissions>
			       <self-uri xlink:href="https://jipa.ut.ac.ir/article_72740.html">https://jipa.ut.ac.ir/article_72740.html</self-uri> 		
			      <abstract>
			        <p>Objective:This is an inquiry in agenda setting in Mashhad city council as an example of a local government in Iran. This research is undertaken in order to understand and improve agenda setting in local governments. Methods: Phenomenological hermeneutics and hermeneutic phenomenology (constructivist grounded theory) are used in this research. Results: A dual construct is made for agenda setting in local governments, based on soft periphery and a hard core. The hard inner core constitutes of personal features of policy maker while soft periphery is based on circumstances. There are pre-factors and post factors that embed pre and post effects of an issue when it is set as an agenda. Pre factors include ex-ante evaluation, temporal effects and the likelihood of a bills to pass. Post factors are feedbacks, target population and the issue itself. Conclusion: Agenda settingdynamic in Mashhad city council as a local government differs from existent patterns. Here, the agenda setting process has become individualized due to the lack of a decision support systems and proper feedback.</p>
			      </abstract>
					<kwd-group kwd-group-type="author">
						<kwd>Agenda setting</kwd>
						<kwd>Hermeneutics</kwd>
						<kwd>phenomenology</kwd>
					</kwd-group>
			    </article-meta>
			  </front>
<back>
	<ref-list>
		<ref id="R1">
			<label>1</label>
			<element-citation>پارسونز، واین (1385). مبانی خط‌مشی‌گذاری عمومی و تحلیل خط‌مشی‌ها.(حمیدرضا ملک محمدی، مترجم). تهران: پژوهشکده مطالعات راهبردی.</element-citation>
		</ref>
		<ref id="R2">
			<label>2</label>
			<element-citation>پالمر، ریچارد (1377). علم هرمنوتیک: نظریه تأویل در فلسفه‌های شلایرماخر، دیلتای، هایدگر، گادامر. (محمد سعید حنایی کاشانی، مترجم). تهران: نشر هرمس</element-citation>
		</ref>
		<ref id="R3">
			<label>3</label>
			<element-citation>دانایی فرد، حسن و کاظمی، حسین (1389). پژوهش‌های تفسیری در سازمان، استراتژی پدیدارشناسی و پدیدارانگاری. تهران: انتشارات دانشگاه امام صادق.</element-citation>
		</ref>
		<ref id="R4">
			<label>4</label>
			<element-citation>دانایی فرد، حسن (1395). گفتارهایی جدید در خط‌مشی‌گذاری عمومی. تهران: انتشارات دانشگاه امام صادق.</element-citation>
		</ref>
		<ref id="R5">
			<label>5</label>
			<element-citation>دانش فرد، کرم اله (1394). مبانی خط‌مشی‌گذاری عمومی. تهران:  نیاز دانش.</element-citation>
		</ref>
		<ref id="R6">
			<label>6</label>
			<element-citation>قلی‌‌پور، رحمت‌اله (1391). تصمیم‌گیری سازمانی و خط‌مشی‌گذاری عمومی. تهران: سمت.</element-citation>
		</ref>
		<ref id="R7">
			<label>7</label>
			<element-citation>قلی‌پور، رحمت‌اله؛ فقیهی، مهدی (1393). خط‌مشی‌گذاری و تحلیل خط‌مشی‌های عمومی.تهران: انتشارات مهکامه.</element-citation>
		</ref>
		<ref id="R8">
			<label>8</label>
			<element-citation>گروندن، ژان (1393). هرمنوتیک. (محمدرضا ابوالقاسمی، مترجم). تهران: نشر ماهی.</element-citation>
		</ref>
		<ref id="R9">
			<label>9</label>
			<element-citation>لستر، جیمز پی؛ استوارت، جوزف. جی.آر. (1381). فرایند خط‌مشی‌گذاری عمومی، رویکرد تکاملی. (مجتبی طبری، تورج مجیبی میکلایی، سهیل خورشید،؛ مترجمان). نشر ساوالان.</element-citation>
		</ref>
		<ref id="R10">
			<label>10</label>
			<element-citation>نظری، علی (1384). تحلیل قدرت سیاسی از دیدگاه استیون لوکس. قدرت از نگاه کثرت‌گرا، رادیکال و اصلاح‌طلب. راهبرد، 36، 383-392.</element-citation>
		</ref>
		<ref id="R11">
			<label>11</label>
			<element-citation>واعظی، اصغر (1391). تلقی بدیع گادامر از فهم. فلسفه، 40 (2)، 5-26.</element-citation>
		</ref>
		<ref id="R12">
			<label>12</label>
			<element-citation>هاولت، مایکل؛ رامش، ام. (1380). مطالعه خط‌مشی عمومی. (عباس منوریان و ابراهیم گلشن، مترجمان). تهران: مرکز آموزش مدیریت دولتی.</element-citation>
		</ref>
		<ref id="R13">
			<label>13</label>
			<element-citation>References</element-citation>
		</ref>
		<ref id="R14">
			<label>14</label>
			<element-citation>Bachrach, P., &amp; Baratz, M. (1962). Two faces of power. The Americun Political Science Review 56(4), 947-952.</element-citation>
		</ref>
		<ref id="R15">
			<label>15</label>
			<element-citation>Cairney, P., &amp; Zahariadis, N. (2016). Multiple streams analysis: A flexible metaphor presents an opportunity to operationalize agenda setting processes. In The Handbook of Public Policy Agenda Setting. Edward Elgar.</element-citation>
		</ref>
		<ref id="R16">
			<label>16</label>
			<element-citation>Charmaz, K. (2006). Constructing grounded theory: a practical guide through qualitative analysis. SAGE publication.</element-citation>
		</ref>
		<ref id="R17">
			<label>17</label>
			<element-citation>Cobb, R., Ross, J. &amp; Ross, M. (1976). Agenda Building as a Comparative Political Process. The American Political Science Review, 70(1), 126-138.</element-citation>
		</ref>
		<ref id="R18">
			<label>18</label>
			<element-citation>Danaeefard, H. &amp; Kazemi, H. (2012). Interpretive research in organizations. Phenomenology and phenomenography Strategies. Tehran: I.S.U press. (in Persian)</element-citation>
		</ref>
		<ref id="R19">
			<label>19</label>
			<element-citation>Danaeefard, H. (2015). New developments in the public policy making. Tehran: I.S.U press.</element-citation>
		</ref>
		<ref id="R20">
			<label>20</label>
			<element-citation> (in Persian)</element-citation>
		</ref>
		<ref id="R21">
			<label>21</label>
			<element-citation>Daneshfard, K. (2016). Foundations of public policy making. Tehran: Niaz Danesh. (in Persian)</element-citation>
		</ref>
		<ref id="R22">
			<label>22</label>
			<element-citation>Dunn, W. N. (2012). Public policy analysis. Pearson, Upper Saddle River.</element-citation>
		</ref>
		<ref id="R23">
			<label>23</label>
			<element-citation>Dye, T. R. (2008). Understanding  public policy. Prentice Hall, Upper Saddle River</element-citation>
		</ref>
		<ref id="R24">
			<label>24</label>
			<element-citation>Fischer, F. &amp; Miller, G. &amp; Sidney, M. (2007). Handbook of public policy analysis. CRC press, Boca Raton.</element-citation>
		</ref>
		<ref id="R25">
			<label>25</label>
			<element-citation>Gholipour, R. &amp; Faghihi, M. (2005). Public policy analysis. Tehran: Mahkame. (in Persian)</element-citation>
		</ref>
		<ref id="R26">
			<label>26</label>
			<element-citation>Gholipour, R. (2013). Organizational decision making and public policy making. Tehran: SAMT. (in Persian)</element-citation>
		</ref>
		<ref id="R27">
			<label>27</label>
			<element-citation>Grondin, J. (2008). L’hermeneutique. (Abolqasemi, M., Trans). Tehran: Mahi. (in Persian)</element-citation>
		</ref>
		<ref id="R28">
			<label>28</label>
			<element-citation>Gupta, D.K. (2011). Analyzing  public policy: concepts, tools, and techniques. CQ press. Washington.</element-citation>
		</ref>
		<ref id="R29">
			<label>29</label>
			<element-citation>Hawlett, M. &amp; Ramesh, M. (1995). Studying public policy. Policy cycles and policy subsystems. (Monavarian, A. &amp; Golshan, E., Trans). Tehran: Public Administration Training Center.  (in Persian)</element-citation>
		</ref>
		<ref id="R30">
			<label>30</label>
			<element-citation>Ingram, H., &amp; Schneider, A. (2014). Democratic policy design: social construction of target population.  In Sabatier and Weible Theories of the policy processs.</element-citation>
		</ref>
		<ref id="R31">
			<label>31</label>
			<element-citation>Lester, J. &amp; Stewart, J. (1996). Public policy: An evolutionary approach. )Tabary, M. &amp; Mojibi, T. &amp; Korshidi. S.; Translators). Tehran: Savalan. (in Persian)</element-citation>
		</ref>
		<ref id="R32">
			<label>32</label>
			<element-citation>Lukes, S. (2005). Power, a radical view. Pelgrave, New York.</element-citation>
		</ref>
		<ref id="R33">
			<label>33</label>
			<element-citation>Meyerhöfer, F. (2009). Agenda Setting and Decision Making in the European Union: The Case of GALILEO. Thesis in the EMPM Program of the Hertie School of Governance, Berlin, Germany.</element-citation>
		</ref>
		<ref id="R34">
			<label>34</label>
			<element-citation>Nazari, A. (2006). Analysis of political power from Lukes’ standpoint. Pluralistic, Radical and Reformist view. Rahbord, 36, 383-392. (in Persian) Palmer, R. (1969). Hermeneutics: Interpretation Theory in Schleiermacher, Dilthey, Heidegger, and Gadamer. (Kashani, S., Trans). Tehran: Hermes. (in Persian)</element-citation>
		</ref>
		<ref id="R35">
			<label>35</label>
			<element-citation>Parsons, D. W. (1995). Public  policy: an  introduction to the theory and practice of  policy analysis. (Malekmohammady, H., Trans). Tehran: Research institute of strategic studies (in Persian)</element-citation>
		</ref>
		<ref id="R36">
			<label>36</label>
			<element-citation>Plano Clark, V. &amp; Creswell, J. (2015). Understanding research. A consumers’ guide. Pearson, Upper Saddle River. </element-citation>
		</ref>
		<ref id="R37">
			<label>37</label>
			<element-citation>Princen, S. (2007). Agenda setting in EU. A theoretical exploration and agenda for research. Journal of European Public Policy, 14(1), 21–38.</element-citation>
		</ref>
		<ref id="R38">
			<label>38</label>
			<element-citation>Saundrs, M., Lewis, P., &amp; Thornlill, A. (2009). Research methods for business students. Prentice Hall, Harlow.  </element-citation>
		</ref>
		<ref id="R39">
			<label>39</label>
			<element-citation>True, J. L., Jones, B. D., &amp; Baumgartner, F. R. (2006) Punctuated-Equilibrium Theory: Explaining Stability and Change in Public Policymaking. Chapter in Theories in the Policy process.</element-citation>
		</ref>
		<ref id="R40">
			<label>40</label>
			<element-citation>Vaezi, A. (2013). Gadamer's Original Notion of Understanding. Philosophy, 40(2), 26-50.</element-citation>
		</ref>
		<ref id="R41">
			<label>41</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R42">
			<label>42</label>
			<element-citation>Willig, C. (2013).  Introducing Qualitative Research in Psychology. Open University press. Maidenhead._||_</element-citation>
		</ref>
		<ref id="R43">
			<label>43</label>
			<element-citation>Bachrach, P., &amp; Baratz, M. (1962). Two faces of power. The Americun Political Science Review 56(4), 947-952.</element-citation>
		</ref>
		<ref id="R44">
			<label>44</label>
			<element-citation>Cairney, P., &amp; Zahariadis, N. (2016). Multiple streams analysis: A flexible metaphor presents an opportunity to operationalize agenda setting processes. In The Handbook of Public Policy Agenda Setting. Edward Elgar.</element-citation>
		</ref>
		<ref id="R45">
			<label>45</label>
			<element-citation>Charmaz, K. (2006). Constructing grounded theory: a practical guide through qualitative analysis. SAGE publication.</element-citation>
		</ref>
		<ref id="R46">
			<label>46</label>
			<element-citation>Cobb, R., Ross, J. &amp; Ross, M. (1976). Agenda Building as a Comparative Political Process. The American Political Science Review, 70(1), 126-138.</element-citation>
		</ref>
		<ref id="R47">
			<label>47</label>
			<element-citation>Danaeefard, H. &amp; Kazemi, H. (2012). Interpretive research in organizations. Phenomenology and phenomenography Strategies. Tehran: I.S.U press. (in Persian)</element-citation>
		</ref>
		<ref id="R48">
			<label>48</label>
			<element-citation>Danaeefard, H. (2015). New developments in the public policy making. Tehran: I.S.U press.</element-citation>
		</ref>
		<ref id="R49">
			<label>49</label>
			<element-citation> (in Persian)</element-citation>
		</ref>
		<ref id="R50">
			<label>50</label>
			<element-citation>Daneshfard, K. (2016). Foundations of public policy making. Tehran: Niaz Danesh. (in Persian)</element-citation>
		</ref>
		<ref id="R51">
			<label>51</label>
			<element-citation>Dunn, W. N. (2012). Public policy analysis. Pearson, Upper Saddle River.</element-citation>
		</ref>
		<ref id="R52">
			<label>52</label>
			<element-citation>Dye, T. R. (2008). Understanding  public policy. Prentice Hall, Upper Saddle River</element-citation>
		</ref>
		<ref id="R53">
			<label>53</label>
			<element-citation>Fischer, F. &amp; Miller, G. &amp; Sidney, M. (2007). Handbook of public policy analysis. CRC press, Boca Raton.</element-citation>
		</ref>
		<ref id="R54">
			<label>54</label>
			<element-citation>Gholipour, R. &amp; Faghihi, M. (2005). Public policy analysis. Tehran: Mahkame. (in Persian)</element-citation>
		</ref>
		<ref id="R55">
			<label>55</label>
			<element-citation>Gholipour, R. (2013). Organizational decision making and public policy making. Tehran: SAMT. (in Persian)</element-citation>
		</ref>
		<ref id="R56">
			<label>56</label>
			<element-citation>Grondin, J. (2008). L’hermeneutique. (Abolqasemi, M., Trans). Tehran: Mahi. (in Persian)</element-citation>
		</ref>
		<ref id="R57">
			<label>57</label>
			<element-citation>Gupta, D.K. (2011). Analyzing  public policy: concepts, tools, and techniques. CQ press. Washington.</element-citation>
		</ref>
		<ref id="R58">
			<label>58</label>
			<element-citation>Hawlett, M. &amp; Ramesh, M. (1995). Studying public policy. Policy cycles and policy subsystems. (Monavarian, A. &amp; Golshan, E., Trans). Tehran: Public Administration Training Center.  (in Persian)</element-citation>
		</ref>
		<ref id="R59">
			<label>59</label>
			<element-citation>Ingram, H., &amp; Schneider, A. (2014). Democratic policy design: social construction of target population.  In Sabatier and Weible Theories of the policy processs.</element-citation>
		</ref>
		<ref id="R60">
			<label>60</label>
			<element-citation>Lester, J. &amp; Stewart, J. (1996). Public policy: An evolutionary approach. )Tabary, M. &amp; Mojibi, T. &amp; Korshidi. S.; Translators). Tehran: Savalan. (in Persian)</element-citation>
		</ref>
		<ref id="R61">
			<label>61</label>
			<element-citation>Lukes, S. (2005). Power, a radical view. Pelgrave, New York.</element-citation>
		</ref>
		<ref id="R62">
			<label>62</label>
			<element-citation>Meyerhöfer, F. (2009). Agenda Setting and Decision Making in the European Union: The Case of GALILEO. Thesis in the EMPM Program of the Hertie School of Governance, Berlin, Germany.</element-citation>
		</ref>
		<ref id="R63">
			<label>63</label>
			<element-citation>Nazari, A. (2006). Analysis of political power from Lukes’ standpoint. Pluralistic, Radical and Reformist view. Rahbord, 36, 383-392. (in Persian) Palmer, R. (1969). Hermeneutics: Interpretation Theory in Schleiermacher, Dilthey, Heidegger, and Gadamer. (Kashani, S., Trans). Tehran: Hermes. (in Persian)</element-citation>
		</ref>
		<ref id="R64">
			<label>64</label>
			<element-citation>Parsons, D. W. (1995). Public  policy: an  introduction to the theory and practice of  policy analysis. (Malekmohammady, H., Trans). Tehran: Research institute of strategic studies (in Persian)</element-citation>
		</ref>
		<ref id="R65">
			<label>65</label>
			<element-citation>Plano Clark, V. &amp; Creswell, J. (2015). Understanding research. A consumers’ guide. Pearson, Upper Saddle River. </element-citation>
		</ref>
		<ref id="R66">
			<label>66</label>
			<element-citation>Princen, S. (2007). Agenda setting in EU. A theoretical exploration and agenda for research. Journal of European Public Policy, 14(1), 21–38.</element-citation>
		</ref>
		<ref id="R67">
			<label>67</label>
			<element-citation>Saundrs, M., Lewis, P., &amp; Thornlill, A. (2009). Research methods for business students. Prentice Hall, Harlow.  </element-citation>
		</ref>
		<ref id="R68">
			<label>68</label>
			<element-citation>True, J. L., Jones, B. D., &amp; Baumgartner, F. R. (2006) Punctuated-Equilibrium Theory: Explaining Stability and Change in Public Policymaking. Chapter in Theories in the Policy process.</element-citation>
		</ref>
		<ref id="R69">
			<label>69</label>
			<element-citation>Vaezi, A. (2013). Gadamer's Original Notion of Understanding. Philosophy, 40(2), 26-50.</element-citation>
		</ref>
		<ref id="R70">
			<label>70</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R71">
			<label>71</label>
			<element-citation>Willig, C. (2013).  Introducing Qualitative Research in Psychology. Open University press. Maidenhead.</element-citation>
		</ref>
	</ref-list>
		</back>
</article>
<article article-type="Research Paper" dtd-version="3.0" xml:lang="en">
			  <front>
			    <journal-meta>
			      <journal-id journal-id-type="pmc">JPA</journal-id>
			      <journal-id journal-id-type="publisher-id">دانشکده مدیریت دانشگاه تهران</journal-id>
			    	<journal-title-group>
				      <journal-title>Journal of Public Administration</journal-title>
			    	</journal-title-group>
			      <issn pub-type="ppub">2008-5877</issn>
			      <publisher>
			        <publisher-name>دانشکده مدیریت دانشگاه تهران</publisher-name>
			      </publisher>
			    </journal-meta>
			    <article-meta>
 			      <article-id pub-id-type="publisher-id">93</article-id>
			      <article-id pub-id-type="doi">10.22059/jipa.2019.283750.2570</article-id>		
			      <ext-link xlink:href="https://jipa.ut.ac.ir/article_73279_fdf9ebf51b05d79db8b1b8416585bdbe.pdf"/>		
			      <article-categories>
			        <subj-group subj-group-type="heading">
					          		<subject>07. مدیریت دولتی - سایر مباحث مرتبط با مدیریت دولتی</subject>
			        	</subj-group>
			      </article-categories>
			      <title-group>
			        <article-title>A Qualitative Study of Human Resource Scorecard in the Public Sector with the Key Stakeholders Approach: A Case Study of Kish Free Zone Organization</article-title>
			        <subtitle>A Qualitative Study of Human Resource Scorecard in the Public Sector with the Key Stakeholders Approach: A Case Study of Kish Free Zone Organization</subtitle>
			      </title-group>
			      
			       <contrib-group>
			       <contrib contrib-type="author" id="c1" corresp="yes">
			          <name>
			            <surname>Boudlaie,</surname>
			            <given-names>Hasan</given-names>
			          </name>
					  <aff>Department of Social Sciences and Behavior, Kish International Campus, University of Tehran, Kish, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c2">
			          <name>
			            <surname>Shamsi</surname>
			            <given-names>Sabihe</given-names>
			          </name>
					  <aff>MSc., Department of MBA, University of Tehran, Kish International Campus, University of Tehran, Kish, Iran.</aff>
			        </contrib>
			       </contrib-group>
			      <pub-date pub-type="ppub">
			        <day>20</day>
			        <month>02</month>
			        <year>2020</year>
			      </pub-date>
			      <volume>11</volume>
			      <issue>4</issue>
			      <fpage>581</fpage>
			      <lpage>607</lpage>
			      <history>
			        <date date-type="received">
			          <day>03</day>
			          <month>08</month>
			          <year>2019</year>
			        </date>
			        <date date-type="accepted">
			          <day>25</day>
			          <month>10</month>
			          <year>2019</year>
			        </date>
			      </history>
			      <permissions>
			      	<copyright-statement>Copyright &#x000a9; 2020, دانشکده مدیریت دانشگاه تهران. </copyright-statement>	
			        <copyright-year>2020</copyright-year>
			      </permissions>
			       <self-uri xlink:href="https://jipa.ut.ac.ir/article_73279.html">https://jipa.ut.ac.ir/article_73279.html</self-uri> 		
			      <abstract>
			        <p>Objective:The aim of the present qualitative research is identifying the strategic objectives of HRM with the stakeholder approach based on the balanced scorecard and the drawn up strategy map. Methods: The present qualitative research has been conducted with a combined process consisting of seven stages by the thematic analysis of Kish Free Zone Organization. The data was collected through interviews with the stakeholders of the human resource (HR) unit. Results: 187 basic themes, 39 organizing themes, and 12 global themes were identified after transcribing the interviews, including: 1) developing family-centered policies; 2) promoting the well-being, health, and livelihoods of staff; 3) improving the productivity of the HR unit; 4) promoting human dignity of staff; 5) developing an organizational culture based on customer orientation and innovation; 6) empowering employees; 7) developing HR information system; 8) employee strategic recruitment and maintenance; 9) performance management and staff development; 10) strategic transformation of HRM based on the research and process reform; 11) alignment between the allocation and consumption of HR budget and the organizational strategy; and 12) improving the mechanism of the settlement of HR budget. Conclusion: The strategy map was presented using the resulting themes. The application of the HR scorecard in the public sector using the stakeholder approach based on the combined process of the thematic analysis and the construction of the related big narratives has been the main achievement of the research.</p>
			      </abstract>
					<kwd-group kwd-group-type="author">
						<kwd>balanced scorecard</kwd>
						<kwd>combined thematic analysis</kwd>
						<kwd>Public organizations</kwd>
						<kwd>strategic human resource management</kwd>
						<kwd>strategy map</kwd>
					</kwd-group>
			    </article-meta>
			  </front>
<back>
	<ref-list>
		<ref id="R1">
			<label>1</label>
			<element-citation>Ahn, H. (2001). Applying the Balanced Scorecard Concept: An Experience Report. Long Range Planning, 34(4), 441-461.</element-citation>
		</ref>
		<ref id="R2">
			<label>2</label>
			<element-citation>Aidemark, L. (2001). The Meaning of Balanced Scorecard in the Health Care Organization. Financial Accountability and Management ,17 (1), 23-40.</element-citation>
		</ref>
		<ref id="R3">
			<label>3</label>
			<element-citation>Anwar, M. R., Djakfar, L., &amp; Abdulhafidha, A. K. (2012). Human Resources Performance and Competency of Management by Using a Method of Balanced Scorecard. (Case Study: The Experience of The Tanjung Perak Port-Surabaya). International Journal of Civil &amp; Environmental Engineering,12(4), 01-05.</element-citation>
		</ref>
		<ref id="R4">
			<label>4</label>
			<element-citation>Armstrong, M. (2000). Performance Management—Key Strategies and Practical Guidelines 2nd ed. London: Kogan Page.</element-citation>
		</ref>
		<ref id="R5">
			<label>5</label>
			<element-citation>Armstrong, M. (2006). Strategic human resource management: a guide to action. London and Philadelphia: Kogan Page.</element-citation>
		</ref>
		<ref id="R6">
			<label>6</label>
			<element-citation>Armstrong, M. (2008). Strategic Human Resource Management: A Guide to Action 4th edition. London and Philadelphia: Kogan Page.</element-citation>
		</ref>
		<ref id="R7">
			<label>7</label>
			<element-citation>Armstrong, M. (2009). Armstrong’s handbook of human resource management practice. London and Philadelphia: Kogan Page.</element-citation>
		</ref>
		<ref id="R8">
			<label>8</label>
			<element-citation>Arnaboldi, M., Lapsley, I., &amp; Steccolini, I. (2015). Performance Management in the Public Sector: The Ultimate Challenge. Financial Accountability &amp; Management, 31(1), 01-22.</element-citation>
		</ref>
		<ref id="R9">
			<label>9</label>
			<element-citation>Attride-Stirling, J. (2001). Thematic networks: an analytic tool for qualitative research. Qualitative Research, 1(3), 385-405.</element-citation>
		</ref>
		<ref id="R10">
			<label>10</label>
			<element-citation>Balogh, P., &amp; Golea, P. (2015). Balanced Scorecard in Human Resource Management. Quality - Access to Success, 3(16), 157-161.</element-citation>
		</ref>
		<ref id="R11">
			<label>11</label>
			<element-citation>Becker, B. E., &amp; Huselid, M. A. (2006). Strategic Human Resource Management: Where Do We Go from Here? Journal of Management,32(6), 898-925.</element-citation>
		</ref>
		<ref id="R12">
			<label>12</label>
			<element-citation>Becker, B.E., Huselid, M.A., &amp; Ulrich, D. (2001). The HR Scorecard Linking People, Strategy, and Performance. Harvard: Harvard Business School Press.</element-citation>
		</ref>
		<ref id="R13">
			<label>13</label>
			<element-citation>Berman, E., Bowman, J., West, J., &amp; Van Wart, M. (2010). Human Resource Management in Public Service: Paradoxes, Processes, and Problems 3rd edition. London: sage publication Inc.</element-citation>
		</ref>
		<ref id="R14">
			<label>14</label>
			<element-citation>Boada-Grau, J., &amp; Gil-Ripoll, C. (2009). Strategic Management of Human Resources as Antecedents to the Balanced Scorecard. Revista de Psicología del Trabajo y de las Organizaciones, 25(2), 123-134.</element-citation>
		</ref>
		<ref id="R15">
			<label>15</label>
			<element-citation>Bobe, B. J., Mihret, D. G. &amp; Obo, D.D. (2017). Public-sector reforms and balanced scorecard adoption: an Ethiopian case study. Accounting, Auditing &amp; Accountability Journal,30(6), 1230-1256.</element-citation>
		</ref>
		<ref id="R16">
			<label>16</label>
			<element-citation>Braun, V., &amp; Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3 (2), 77-101.</element-citation>
		</ref>
		<ref id="R17">
			<label>17</label>
			<element-citation>Brignall, S., &amp; Modell, S. (2000). An institutional perspective on performance measurement and management in the ‘new public sector’. Management Accounting Research, 11(3), 281-306.</element-citation>
		</ref>
		<ref id="R18">
			<label>18</label>
			<element-citation>Brown, K. (2004). Human resource management in the public sector. Public Management Review, 6(3), 303-309.</element-citation>
		</ref>
		<ref id="R19">
			<label>19</label>
			<element-citation>Buick, F., Blackman, D., O'Donnell, M. E., O'Flynn, J. L., &amp; West, D. (2015). Can enhanced performance management support public sector change? Journal of Organizational Change Management , 28(2), 271-289.</element-citation>
		</ref>
		<ref id="R20">
			<label>20</label>
			<element-citation>Conaty, F., &amp; Robbins, G. (2018). A stakeholder salience perspective on performance and management control systems in non-profit organisations. Critical Perspectives on Accounting. DOI: 10.1016/j.cpa.2018.07.001.</element-citation>
		</ref>
		<ref id="R21">
			<label>21</label>
			<element-citation>Cunningham, J. B., &amp; Kempling, J. (2011). Promoting Organizational Fit in the HR Scorecard in Public Service Organizations. Public Personnel Management, 40(3), 193-213.</element-citation>
		</ref>
		<ref id="R22">
			<label>22</label>
			<element-citation>El-Ghalayini, Y. (2017). Human Resource Management Practices and Organizational Performance in Public Sector Organization. Journal of Business Studies Quarterly , 8(3), 65-80.</element-citation>
		</ref>
		<ref id="R23">
			<label>23</label>
			<element-citation>Fottler, M. D., Erickson, E., &amp; Rivers, P. A. (2006). Bringing Human Resources To the Table: Utilization of An HR Balanced Scorecard At Mayo Clinic. Health Care Management Review, 31(1), 64-72.</element-citation>
		</ref>
		<ref id="R24">
			<label>24</label>
			<element-citation>Grigoroudis, E., Orfanoudaki, E., &amp; Zopounidis, C. (2012). Strategic performance measurement in a healthcare organisation criteria approach based on balanced scorecard. Omega, 40(1), 104-119.</element-citation>
		</ref>
		<ref id="R25">
			<label>25</label>
			<element-citation>Guo, C., Brown, W. A., Ashcraft, R. F., Yoshioka, C. F. &amp; Dennis Dong, H.-K .(2011). Strategic Human Resources Management in Nonprofit Organizations. Review of Public Personnel Administration, 31 (3),248-269.</element-citation>
		</ref>
		<ref id="R26">
			<label>26</label>
			<element-citation>Hansen, E., &amp; Schaltegger, S. (2016). The Sustainability Balanced Scorecard: A Systematic Review of Architectures. Journal of Business Ethics, 133(2), 193–221. DOI: 10.1007/s10551-014-2340-3.</element-citation>
		</ref>
		<ref id="R27">
			<label>27</label>
			<element-citation>Hood, C. (1995). The “New Public Management” in the 1980s: Variation on a Theme. Accounting Organizations and Society, 20(2-3), 93-109.</element-citation>
		</ref>
		<ref id="R28">
			<label>28</label>
			<element-citation>Hoque, Z. (2014). 20 years of studies on the balanced scorecard: trends, accomplishments, gaps and opportunities for future research. The British Accounting Review, 46(1), 33-59.</element-citation>
		</ref>
		<ref id="R29">
			<label>29</label>
			<element-citation>Irwin, D. (2002). Strategy mapping in the public sector. Long Range Planning, 35(6), 637–647.</element-citation>
		</ref>
		<ref id="R30">
			<label>30</label>
			<element-citation>Iveta, G. (2012). Human Resources Key Performance Indicators. Journal of Competitiveness, 4 (1), 117-128.</element-citation>
		</ref>
		<ref id="R31">
			<label>31</label>
			<element-citation>Jarvalt, J., &amp; Randma-Liiv, T. (2010). Public sector HRM: the case of no central human resource strategy. Baltic Journal of Management, 5(2), 242-256.</element-citation>
		</ref>
		<ref id="R32">
			<label>32</label>
			<element-citation>Kaplan, R. S., &amp; Norton , D. P. (2001). The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston, MA: Harvard Business Press.</element-citation>
		</ref>
		<ref id="R33">
			<label>33</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 74(1), 75-85.</element-citation>
		</ref>
		<ref id="R34">
			<label>34</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: part I. Accounting Horizons, 15(1), 87-104.</element-citation>
		</ref>
		<ref id="R35">
			<label>35</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. P. (2006). How to implement a new strategy without disrupting your organization. Strategic Direction, 22(8). DOI:10.1108/sd.2006.05622had.002.</element-citation>
		</ref>
		<ref id="R36">
			<label>36</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. P. (2008). The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard: Harvard Business Press.</element-citation>
		</ref>
		<ref id="R37">
			<label>37</label>
			<element-citation>Kaplan, R., &amp; Norton, D. (1996). Linking the Balanced Scorecard to Strategy. California Management, 39(1), 53-79.</element-citation>
		</ref>
		<ref id="R38">
			<label>38</label>
			<element-citation>Kaplan, R., &amp; Norton, D. (2000). Having Trouble with Your Strategy? Then Map It. Harvard Business Review, 78(5), 167-176.</element-citation>
		</ref>
		<ref id="R39">
			<label>39</label>
			<element-citation>Knies, E., Boselie, P., Gould-Williams, J., &amp; Vandenabeele, W. (2018). Strategic human resource management and public sector performance: context matters. The International Journal of Human Resource Management. DOI: 10.1080/09585192.2017.1407088.</element-citation>
		</ref>
		<ref id="R40">
			<label>40</label>
			<element-citation>Lapsley, I., &amp; Wright, E. (2004). The diffusion of management accounting innovations in the public sector: a research agenda. Management Accounting Research, 15(3), 355-374.</element-citation>
		</ref>
		<ref id="R41">
			<label>41</label>
			<element-citation>Lim, S., K. Wang, T., &amp; Lee, S.-Y. (2017). Shedding New Light on Strategic Human Resource Management: The Impact of Human Resource Management Practices and Human Resources on the Perception of Federal Agency Mission Accomplishment. Public Personnel Management , 46(2), 91-117.</element-citation>
		</ref>
		<ref id="R42">
			<label>42</label>
			<element-citation>Malina, M.A., &amp; Selto, F.H. (2001). Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard. Journal of Management Accounting Research, 13(1), 47-91.</element-citation>
		</ref>
		<ref id="R43">
			<label>43</label>
			<element-citation>Mendes, P., Santos, A. C., Perna, F., &amp; Teixeira, M. R. (2012). The balanced scorecard as an integrated model applied to the Portuguese public service: a case study in the waste sector. Journal of Cleaner Production Volume 24, 20-29.</element-citation>
		</ref>
		<ref id="R44">
			<label>44</label>
			<element-citation>Mathys, N. J &amp; Thompson, K. (2006). Using the Balanced Scorecard: Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service. Washington, D.C: IBM Center for the Business of Government.</element-citation>
		</ref>
		<ref id="R45">
			<label>45</label>
			<element-citation>McAdam, R., Hazlett, S., &amp; Casey, C. (2005). Performance Management in the UK Public Sector: addressing multiple stakeholder complexity. International Journal of Public Sector Management, 18(3), 256-273.</element-citation>
		</ref>
		<ref id="R46">
			<label>46</label>
			<element-citation>Modell, S. (2004). Performance Measurement Myths in the Public Sector: A Research Note. Financial Accountability &amp; Management, 20 (1), 39-55.</element-citation>
		</ref>
		<ref id="R47">
			<label>47</label>
			<element-citation>Moullin, M. (2017). Improving and evaluating performance with the Public Sector Scorecard. International Journal of Productivity and Performance Management, 66(4), 442-458.</element-citation>
		</ref>
		<ref id="R48">
			<label>48</label>
			<element-citation>Moullin, M., Soady, J., Skinner, J., Price, C., Cullen, J., &amp; Gilligan, C. (2007). Using the Public Sector Scorecard in public health. International journal of health care quality assurance, 20(4), 281-289.</element-citation>
		</ref>
		<ref id="R49">
			<label>49</label>
			<element-citation>Newcomer, K. E. (2007). Measuring government performance. International Journal of Public Administration, 30(3), 307-329.</element-citation>
		</ref>
		<ref id="R50">
			<label>50</label>
			<element-citation>Niven, P. R. (2006). Balanced scorecard Step-by-Step Maximizing Performance and Maintaining Results Second Edition.New Jersey: John Wiley &amp; Sons.</element-citation>
		</ref>
		<ref id="R51">
			<label>51</label>
			<element-citation>Qingwei, F. (2012). Research on Evaluation Index System of Management Effectiveness on Hospital Human Resource Based on Balanced Scorecard. 2011 International Conference on Environmental Science and Engineering (pp. 1040-1044), Indonesia Bali Island, 2011. Netherlands: Procedia Environmental Sciences 12.</element-citation>
		</ref>
		<ref id="R52">
			<label>52</label>
			<element-citation>Rainey, H. G. (2009). Understanding and managing public organizations. San Francisco: Jossey-Bass.</element-citation>
		</ref>
		<ref id="R53">
			<label>53</label>
			<element-citation>Shankari, L., &amp; Suja, S. (2008). Benchmarking on HR Scorecard in the Hospitality Industry. Management and Labour Studies, 33(1), 80-102.</element-citation>
		</ref>
		<ref id="R54">
			<label>54</label>
			<element-citation>Verbeeten, F. H. (2008). Performance management practices in public sector organizations Impact on performance. Accounting, Auditing &amp; Accountability Journal, 21(3), 427-454.</element-citation>
		</ref>
		<ref id="R55">
			<label>55</label>
			<element-citation>Walker, G., &amp; MacDonald, J. R. (2001). Designing and Implementing an HR Scorecard. Human Resource Management, 40(4), 365–377.</element-citation>
		</ref>
		<ref id="R56">
			<label>56</label>
			<element-citation>Wilson, J. P. (2006). Human Resource development: Learning &amp; training for individuals and organisations (2nd ed.). London: Kogan Page.</element-citation>
		</ref>
		<ref id="R57">
			<label>57</label>
			<element-citation>Zheng, Y., Wang, W., Liu, W., &amp; Mingers, J. (2018). A performance management framework for the public sector: The balanced stakeholder model. ournal of the Operational Research Society, DOI: 10.1080/01605682.2018.1448247._||_</element-citation>
		</ref>
		<ref id="R58">
			<label>58</label>
			<element-citation>Ahn, H. (2001). Applying the Balanced Scorecard Concept: An Experience Report. Long Range Planning, 34(4), 441-461.</element-citation>
		</ref>
		<ref id="R59">
			<label>59</label>
			<element-citation>Aidemark, L. (2001). The Meaning of Balanced Scorecard in the Health Care Organization. Financial Accountability and Management ,17 (1), 23-40.</element-citation>
		</ref>
		<ref id="R60">
			<label>60</label>
			<element-citation>Anwar, M. R., Djakfar, L., &amp; Abdulhafidha, A. K. (2012). Human Resources Performance and Competency of Management by Using a Method of Balanced Scorecard. (Case Study: The Experience of The Tanjung Perak Port-Surabaya). International Journal of Civil &amp; Environmental Engineering,12(4), 01-05.</element-citation>
		</ref>
		<ref id="R61">
			<label>61</label>
			<element-citation>Armstrong, M. (2000). Performance Management—Key Strategies and Practical Guidelines 2nd ed. London: Kogan Page.</element-citation>
		</ref>
		<ref id="R62">
			<label>62</label>
			<element-citation>Armstrong, M. (2006). Strategic human resource management: a guide to action. London and Philadelphia: Kogan Page.</element-citation>
		</ref>
		<ref id="R63">
			<label>63</label>
			<element-citation>Armstrong, M. (2008). Strategic Human Resource Management: A Guide to Action 4th edition. London and Philadelphia: Kogan Page.</element-citation>
		</ref>
		<ref id="R64">
			<label>64</label>
			<element-citation>Armstrong, M. (2009). Armstrong’s handbook of human resource management practice. London and Philadelphia: Kogan Page.</element-citation>
		</ref>
		<ref id="R65">
			<label>65</label>
			<element-citation>Arnaboldi, M., Lapsley, I., &amp; Steccolini, I. (2015). Performance Management in the Public Sector: The Ultimate Challenge. Financial Accountability &amp; Management, 31(1), 01-22.</element-citation>
		</ref>
		<ref id="R66">
			<label>66</label>
			<element-citation>Attride-Stirling, J. (2001). Thematic networks: an analytic tool for qualitative research. Qualitative Research, 1(3), 385-405.</element-citation>
		</ref>
		<ref id="R67">
			<label>67</label>
			<element-citation>Balogh, P., &amp; Golea, P. (2015). Balanced Scorecard in Human Resource Management. Quality - Access to Success, 3(16), 157-161.</element-citation>
		</ref>
		<ref id="R68">
			<label>68</label>
			<element-citation>Becker, B. E., &amp; Huselid, M. A. (2006). Strategic Human Resource Management: Where Do We Go from Here? Journal of Management,32(6), 898-925.</element-citation>
		</ref>
		<ref id="R69">
			<label>69</label>
			<element-citation>Becker, B.E., Huselid, M.A., &amp; Ulrich, D. (2001). The HR Scorecard Linking People, Strategy, and Performance. Harvard: Harvard Business School Press.</element-citation>
		</ref>
		<ref id="R70">
			<label>70</label>
			<element-citation>Berman, E., Bowman, J., West, J., &amp; Van Wart, M. (2010). Human Resource Management in Public Service: Paradoxes, Processes, and Problems 3rd edition. London: sage publication Inc.</element-citation>
		</ref>
		<ref id="R71">
			<label>71</label>
			<element-citation>Boada-Grau, J., &amp; Gil-Ripoll, C. (2009). Strategic Management of Human Resources as Antecedents to the Balanced Scorecard. Revista de Psicología del Trabajo y de las Organizaciones, 25(2), 123-134.</element-citation>
		</ref>
		<ref id="R72">
			<label>72</label>
			<element-citation>Bobe, B. J., Mihret, D. G. &amp; Obo, D.D. (2017). Public-sector reforms and balanced scorecard adoption: an Ethiopian case study. Accounting, Auditing &amp; Accountability Journal,30(6), 1230-1256.</element-citation>
		</ref>
		<ref id="R73">
			<label>73</label>
			<element-citation>Braun, V., &amp; Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3 (2), 77-101.</element-citation>
		</ref>
		<ref id="R74">
			<label>74</label>
			<element-citation>Brignall, S., &amp; Modell, S. (2000). An institutional perspective on performance measurement and management in the ‘new public sector’. Management Accounting Research, 11(3), 281-306.</element-citation>
		</ref>
		<ref id="R75">
			<label>75</label>
			<element-citation>Brown, K. (2004). Human resource management in the public sector. Public Management Review, 6(3), 303-309.</element-citation>
		</ref>
		<ref id="R76">
			<label>76</label>
			<element-citation>Buick, F., Blackman, D., O'Donnell, M. E., O'Flynn, J. L., &amp; West, D. (2015). Can enhanced performance management support public sector change? Journal of Organizational Change Management , 28(2), 271-289.</element-citation>
		</ref>
		<ref id="R77">
			<label>77</label>
			<element-citation>Conaty, F., &amp; Robbins, G. (2018). A stakeholder salience perspective on performance and management control systems in non-profit organisations. Critical Perspectives on Accounting. DOI: 10.1016/j.cpa.2018.07.001.</element-citation>
		</ref>
		<ref id="R78">
			<label>78</label>
			<element-citation>Cunningham, J. B., &amp; Kempling, J. (2011). Promoting Organizational Fit in the HR Scorecard in Public Service Organizations. Public Personnel Management, 40(3), 193-213.</element-citation>
		</ref>
		<ref id="R79">
			<label>79</label>
			<element-citation>El-Ghalayini, Y. (2017). Human Resource Management Practices and Organizational Performance in Public Sector Organization. Journal of Business Studies Quarterly , 8(3), 65-80.</element-citation>
		</ref>
		<ref id="R80">
			<label>80</label>
			<element-citation>Fottler, M. D., Erickson, E., &amp; Rivers, P. A. (2006). Bringing Human Resources To the Table: Utilization of An HR Balanced Scorecard At Mayo Clinic. Health Care Management Review, 31(1), 64-72.</element-citation>
		</ref>
		<ref id="R81">
			<label>81</label>
			<element-citation>Grigoroudis, E., Orfanoudaki, E., &amp; Zopounidis, C. (2012). Strategic performance measurement in a healthcare organisation criteria approach based on balanced scorecard. Omega, 40(1), 104-119.</element-citation>
		</ref>
		<ref id="R82">
			<label>82</label>
			<element-citation>Guo, C., Brown, W. A., Ashcraft, R. F., Yoshioka, C. F. &amp; Dennis Dong, H.-K .(2011). Strategic Human Resources Management in Nonprofit Organizations. Review of Public Personnel Administration, 31 (3),248-269.</element-citation>
		</ref>
		<ref id="R83">
			<label>83</label>
			<element-citation>Hansen, E., &amp; Schaltegger, S. (2016). The Sustainability Balanced Scorecard: A Systematic Review of Architectures. Journal of Business Ethics, 133(2), 193–221. DOI: 10.1007/s10551-014-2340-3.</element-citation>
		</ref>
		<ref id="R84">
			<label>84</label>
			<element-citation>Hood, C. (1995). The “New Public Management” in the 1980s: Variation on a Theme. Accounting Organizations and Society, 20(2-3), 93-109.</element-citation>
		</ref>
		<ref id="R85">
			<label>85</label>
			<element-citation>Hoque, Z. (2014). 20 years of studies on the balanced scorecard: trends, accomplishments, gaps and opportunities for future research. The British Accounting Review, 46(1), 33-59.</element-citation>
		</ref>
		<ref id="R86">
			<label>86</label>
			<element-citation>Irwin, D. (2002). Strategy mapping in the public sector. Long Range Planning, 35(6), 637–647.</element-citation>
		</ref>
		<ref id="R87">
			<label>87</label>
			<element-citation>Iveta, G. (2012). Human Resources Key Performance Indicators. Journal of Competitiveness, 4 (1), 117-128.</element-citation>
		</ref>
		<ref id="R88">
			<label>88</label>
			<element-citation>Jarvalt, J., &amp; Randma-Liiv, T. (2010). Public sector HRM: the case of no central human resource strategy. Baltic Journal of Management, 5(2), 242-256.</element-citation>
		</ref>
		<ref id="R89">
			<label>89</label>
			<element-citation>Kaplan, R. S., &amp; Norton , D. P. (2001). The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston, MA: Harvard Business Press.</element-citation>
		</ref>
		<ref id="R90">
			<label>90</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 74(1), 75-85.</element-citation>
		</ref>
		<ref id="R91">
			<label>91</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: part I. Accounting Horizons, 15(1), 87-104.</element-citation>
		</ref>
		<ref id="R92">
			<label>92</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. P. (2006). How to implement a new strategy without disrupting your organization. Strategic Direction, 22(8). DOI:10.1108/sd.2006.05622had.002.</element-citation>
		</ref>
		<ref id="R93">
			<label>93</label>
			<element-citation>Kaplan, R. S., &amp; Norton, D. P. (2008). The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard: Harvard Business Press.</element-citation>
		</ref>
		<ref id="R94">
			<label>94</label>
			<element-citation>Kaplan, R., &amp; Norton, D. (1996). Linking the Balanced Scorecard to Strategy. California Management, 39(1), 53-79.</element-citation>
		</ref>
		<ref id="R95">
			<label>95</label>
			<element-citation>Kaplan, R., &amp; Norton, D. (2000). Having Trouble with Your Strategy? Then Map It. Harvard Business Review, 78(5), 167-176.</element-citation>
		</ref>
		<ref id="R96">
			<label>96</label>
			<element-citation>Knies, E., Boselie, P., Gould-Williams, J., &amp; Vandenabeele, W. (2018). Strategic human resource management and public sector performance: context matters. The International Journal of Human Resource Management. DOI: 10.1080/09585192.2017.1407088.</element-citation>
		</ref>
		<ref id="R97">
			<label>97</label>
			<element-citation>Lapsley, I., &amp; Wright, E. (2004). The diffusion of management accounting innovations in the public sector: a research agenda. Management Accounting Research, 15(3), 355-374.</element-citation>
		</ref>
		<ref id="R98">
			<label>98</label>
			<element-citation>Lim, S., K. Wang, T., &amp; Lee, S.-Y. (2017). Shedding New Light on Strategic Human Resource Management: The Impact of Human Resource Management Practices and Human Resources on the Perception of Federal Agency Mission Accomplishment. Public Personnel Management , 46(2), 91-117.</element-citation>
		</ref>
		<ref id="R99">
			<label>99</label>
			<element-citation>Malina, M.A., &amp; Selto, F.H. (2001). Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard. Journal of Management Accounting Research, 13(1), 47-91.</element-citation>
		</ref>
		<ref id="R100">
			<label>100</label>
			<element-citation>Mendes, P., Santos, A. C., Perna, F., &amp; Teixeira, M. R. (2012). The balanced scorecard as an integrated model applied to the Portuguese public service: a case study in the waste sector. Journal of Cleaner Production Volume 24, 20-29.</element-citation>
		</ref>
		<ref id="R101">
			<label>101</label>
			<element-citation>Mathys, N. J &amp; Thompson, K. (2006). Using the Balanced Scorecard: Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service. Washington, D.C: IBM Center for the Business of Government.</element-citation>
		</ref>
		<ref id="R102">
			<label>102</label>
			<element-citation>McAdam, R., Hazlett, S., &amp; Casey, C. (2005). Performance Management in the UK Public Sector: addressing multiple stakeholder complexity. International Journal of Public Sector Management, 18(3), 256-273.</element-citation>
		</ref>
		<ref id="R103">
			<label>103</label>
			<element-citation>Modell, S. (2004). Performance Measurement Myths in the Public Sector: A Research Note. Financial Accountability &amp; Management, 20 (1), 39-55.</element-citation>
		</ref>
		<ref id="R104">
			<label>104</label>
			<element-citation>Moullin, M. (2017). Improving and evaluating performance with the Public Sector Scorecard. International Journal of Productivity and Performance Management, 66(4), 442-458.</element-citation>
		</ref>
		<ref id="R105">
			<label>105</label>
			<element-citation>Moullin, M., Soady, J., Skinner, J., Price, C., Cullen, J., &amp; Gilligan, C. (2007). Using the Public Sector Scorecard in public health. International journal of health care quality assurance, 20(4), 281-289.</element-citation>
		</ref>
		<ref id="R106">
			<label>106</label>
			<element-citation>Newcomer, K. E. (2007). Measuring government performance. International Journal of Public Administration, 30(3), 307-329.</element-citation>
		</ref>
		<ref id="R107">
			<label>107</label>
			<element-citation>Niven, P. R. (2006). Balanced scorecard Step-by-Step Maximizing Performance and Maintaining Results Second Edition.New Jersey: John Wiley &amp; Sons.</element-citation>
		</ref>
		<ref id="R108">
			<label>108</label>
			<element-citation>Qingwei, F. (2012). Research on Evaluation Index System of Management Effectiveness on Hospital Human Resource Based on Balanced Scorecard. 2011 International Conference on Environmental Science and Engineering (pp. 1040-1044), Indonesia Bali Island, 2011. Netherlands: Procedia Environmental Sciences 12.</element-citation>
		</ref>
		<ref id="R109">
			<label>109</label>
			<element-citation>Rainey, H. G. (2009). Understanding and managing public organizations. San Francisco: Jossey-Bass.</element-citation>
		</ref>
		<ref id="R110">
			<label>110</label>
			<element-citation>Shankari, L., &amp; Suja, S. (2008). Benchmarking on HR Scorecard in the Hospitality Industry. Management and Labour Studies, 33(1), 80-102.</element-citation>
		</ref>
		<ref id="R111">
			<label>111</label>
			<element-citation>Verbeeten, F. H. (2008). Performance management practices in public sector organizations Impact on performance. Accounting, Auditing &amp; Accountability Journal, 21(3), 427-454.</element-citation>
		</ref>
		<ref id="R112">
			<label>112</label>
			<element-citation>Walker, G., &amp; MacDonald, J. R. (2001). Designing and Implementing an HR Scorecard. Human Resource Management, 40(4), 365–377.</element-citation>
		</ref>
		<ref id="R113">
			<label>113</label>
			<element-citation>Wilson, J. P. (2006). Human Resource development: Learning &amp; training for individuals and organisations (2nd ed.). London: Kogan Page.</element-citation>
		</ref>
		<ref id="R114">
			<label>114</label>
			<element-citation>Zheng, Y., Wang, W., Liu, W., &amp; Mingers, J. (2018). A performance management framework for the public sector: The balanced stakeholder model. ournal of the Operational Research Society, DOI: 10.1080/01605682.2018.1448247.</element-citation>
		</ref>
	</ref-list>
		</back>
</article>
<article article-type="Research Paper" dtd-version="3.0" xml:lang="en">
			  <front>
			    <journal-meta>
			      <journal-id journal-id-type="pmc">JPA</journal-id>
			      <journal-id journal-id-type="publisher-id">دانشکده مدیریت دانشگاه تهران</journal-id>
			    	<journal-title-group>
				      <journal-title>Journal of Public Administration</journal-title>
			    	</journal-title-group>
			      <issn pub-type="ppub">2008-5877</issn>
			      <publisher>
			        <publisher-name>دانشکده مدیریت دانشگاه تهران</publisher-name>
			      </publisher>
			    </journal-meta>
			    <article-meta>
 			      <article-id pub-id-type="publisher-id">93</article-id>
			      <article-id pub-id-type="doi">10.22059/jipa.2019.286704.2605</article-id>		
			      <ext-link xlink:href="https://jipa.ut.ac.ir/article_72946_4e82b178b813ad1f9c8bdbfaf98e3b8e.pdf"/>		
			      <article-categories>
			        <subj-group subj-group-type="heading">
					          		<subject>3. دموکراسی</subject>
			        	</subj-group>
			      </article-categories>
			      <title-group>
			        <article-title>The Essence of Sectarianism in Public Organizations: A Study in Afghanistan</article-title>
			        <subtitle>The Essence of Sectarianism in Public Organizations: A Study in Afghanistan</subtitle>
			      </title-group>
			      
			       <contrib-group>
			       <contrib contrib-type="author" id="c1">
			          <name>
			            <surname>Alkouzehi</surname>
			            <given-names>Adeleh</given-names>
			          </name>
					  <aff>MSc., Department of Public Administration, Faculty of Administrative Sciences and Economy, Vali-e-Asr University, Rafsanjan, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c2" corresp="yes">
			          <name>
			            <surname>Hadavinejad</surname>
			            <given-names>Mostafa</given-names>
			          </name>
					  <aff>Department of Management, Faculty of Administrative Sciences and Economy, Vali-e-Asr University, Rafsanjan, Iran.</aff>
			        </contrib>
			       </contrib-group>
			      <pub-date pub-type="ppub">
			        <day>20</day>
			        <month>02</month>
			        <year>2020</year>
			      </pub-date>
			      <volume>11</volume>
			      <issue>4</issue>
			      <fpage>608</fpage>
			      <lpage>628</lpage>
			      <history>
			        <date date-type="received">
			          <day>04</day>
			          <month>08</month>
			          <year>2019</year>
			        </date>
			        <date date-type="accepted">
			          <day>01</day>
			          <month>10</month>
			          <year>2019</year>
			        </date>
			      </history>
			      <permissions>
			      	<copyright-statement>Copyright &#x000a9; 2020, دانشکده مدیریت دانشگاه تهران. </copyright-statement>	
			        <copyright-year>2020</copyright-year>
			      </permissions>
			       <self-uri xlink:href="https://jipa.ut.ac.ir/article_72946.html">https://jipa.ut.ac.ir/article_72946.html</self-uri> 		
			      <abstract>
			        <p>Objective: Sectarianism in a workplace is a dysfunctional phenomenon that is disruptive in the process of organizational democracy. The purpose of this study is to discover the essence of this phenomenon in public organizations in Herat province of Afghanistan.
Methods: The research strategy was descriptive phenomenology and participants were 24 employees from 16 public organizations in Herat province of Afghanistan, selected through a typical sampling to theoretical saturation. Maxqda software was used to analyze the interviews.
Results: The findings of the study showed that the essence of sectarianism in the studied organizations include four categories of sectarian behavioral artifacts as organizing building blocks of this phenomenon: sectarian political behaviors, precedence of sectarian relationships to regulations, discrimination sectarian and leader-member sectarian exchange.
Conclusion: Organizational sectarian behaviors in the domain of research are sectarian political behaviors that are favorable for members of the sect, but to the detriment of public interests, which emerge as sectarian and gender-based discrimination. In this phenomenon, through the leader-member sectarian exchange, members of the sect are regarded by the management as in-group and the others as out-group persons, and thus the in-groups enjoy special interests over other members. For this reason, sectarian relationships are preferred over the regulations.</p>
			      </abstract>
					<kwd-group kwd-group-type="author">
						<kwd>Sectarianism</kwd>
						<kwd>Behavioral Artifacts</kwd>
						<kwd>phenomenology</kwd>
						<kwd>Descriptive Phenomenology</kwd>
					</kwd-group>
			    </article-meta>
			  </front>
<back>
	<ref-list>
		<ref id="R1">
			<label>1</label>
			<element-citation>منابع</element-citation>
		</ref>
		<ref id="R2">
			<label>2</label>
			<element-citation>ایمانی، حسن؛ قلی‌پور، آرین؛ آذر، عادل؛ پورعزت، علی اصغر (1398). شناسایی مؤلفه‌های سیستم تأمین منابع انسانی در راستای ارتقای سلامت نظام اداری. مدیریت دولتی، 11(2)، 251- 284.</element-citation>
		</ref>
		<ref id="R3">
			<label>3</label>
			<element-citation>توسلی، غلام­عباس (1388).  نظریه‌های جامعه‌شناسی. تهران. انتشارات سمت.</element-citation>
		</ref>
		<ref id="R4">
			<label>4</label>
			<element-citation>جهانگیر، کیامرث؛ حسینی، سیده صدیقه (1391). دولت‌سازی در افغانستان و رهیافت واقع‌گرایی ساختارگرا. فصلنامه سیاست، 44(3)، 547-564.</element-citation>
		</ref>
		<ref id="R5">
			<label>5</label>
			<element-citation>دهشیار، حسین (1391). پارادوکس آمریکا در افغانستان: هویت چندگانه و حاکمیت تقسیم‌پذیر. فصلنامه روابط خارجی، 4(3)، 59- 86.</element-citation>
		</ref>
		<ref id="R6">
			<label>6</label>
			<element-citation>رهنورد، فرج­الله؛ علی­پور، حسین؛ دهدار، فرزین؛ خلیلی، حیدر (1398). چارچوب رابطه حکومت و مردم در ایران: رویکرد نهادی.  مدیریت دولتی، 11(1)، 27- 46.</element-citation>
		</ref>
		<ref id="R7">
			<label>7</label>
			<element-citation>سردارنیا، خلیل­الله؛ حسینی، سیدمهدی (1393). چالش‌های اجتماعی دولت‌سازی مدرن در افغانستان. فصلنامه سیاست جهانی، 3(3)، 37- 63.</element-citation>
		</ref>
		<ref id="R8">
			<label>8</label>
			<element-citation>شفیعی، نوذر؛ اقبال، اقدس (1388). معمای دموکراسی در افغانستان. فصلنامه تحقیقات سیاسی و بین‌المللی، 1(3)، 197- 222.</element-citation>
		</ref>
		<ref id="R9">
			<label>9</label>
			<element-citation>محبوب­خواه، فرهاد؛ بیگ­زاده، یوسف (1397). بررسی تأثیر منابع قدرت مدیران بر تعهد عاطفی کارکنان با نقش میانجی ویژگی‌های شخصیتی کارآفرینی. مدیریت دولتی، 10(1)، 161- 185.</element-citation>
		</ref>
		<ref id="R10">
			<label>10</label>
			<element-citation>محمدی، حامد؛ الوانی، سیدمهدی؛ معمارزاده طهران، غلام­رضا؛ حمیدی، ناصر (1395). طراحی و تبیین الگوی اثربخش نظام اداری ایران. مدیریت دولتی، 8(4)، 591- 616.</element-citation>
		</ref>
		<ref id="R11">
			<label>11</label>
			<element-citation>مقصودی، مجتبی؛ غله‌دار، ساحره (1390). مشارکت زنان افغانستان در ساختار جدید قدرت پس از حادثه 11 سپتامبر. فصلنامه مطالعات روابط بین‌الملل، 4(17)، 179- 210.</element-citation>
		</ref>
		<ref id="R12">
			<label>12</label>
			<element-citation>منوچهری، عباس؛ مزاری، صفورا (1387). سنجش نظری قانون اساسی جدید افغانستان با دموکراسی. فصلنامه سیاست، 39(4)، 307- 322.</element-citation>
		</ref>
		<ref id="R13">
			<label>13</label>
			<element-citation>هادیان، حمید (1388). ضعف ساختاری دولت ـ ملت‌سازی در افغانستان: جغرافیا و قومیت. راهبرد، 18(51)، 152-133.</element-citation>
		</ref>
		<ref id="R14">
			<label>14</label>
			<element-citation>References</element-citation>
		</ref>
		<ref id="R15">
			<label>15</label>
			<element-citation>Afzalur Rahim, M. (2002). Toward a theory of managing organizational conflict.‎ International Journal of Conflict Management,‎ 13(3), 206-235.</element-citation>
		</ref>
		<ref id="R16">
			<label>16</label>
			<element-citation>Al Wekhian, J. (2015). Conflict Management Styles in the Workplace: A Study of First Generation Arab Muslim Immigrants in the United States.‎ International Journal of Business and Management,‎ 10(11), 24-42.‏</element-citation>
		</ref>
		<ref id="R17">
			<label>17</label>
			<element-citation>Ashforth, B.E., &amp; Mael, F. (1989). Social identity theory and the organization.‎ Academy of Management Review,‎ 14(1), 20-39.‏</element-citation>
		</ref>
		<ref id="R18">
			<label>18</label>
			<element-citation>Barki, H., &amp; Hartwick, J. (2004). Conceptualizing the construct of interpersonal conflict.‎ International Journal of Conflict Management,‎ 15(3), 216-244.‏</element-citation>
		</ref>
		<ref id="R19">
			<label>19</label>
			<element-citation>Beigzadeh, Y., &amp; Mahbobkah, F. (2018).Investigating the effect of managers’ power resources on emotional commitment of employees considering the mediating role of personality characteristics on enrepreneurship. Journal of Public Administration, 10(1), 161-185.</element-citation>
		</ref>
		<ref id="R20">
			<label>20</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R21">
			<label>21</label>
			<element-citation>Bergami, M., &amp; Bagozzi, R.P. (2000). Self-categorization, affective commitment and group self-esteem as distinct aspectes of social identity in the organization. British Journal of Social Psychology, 4(4), 555-577.</element-citation>
		</ref>
		<ref id="R22">
			<label>22</label>
			<element-citation>Brewer, J. (1992). Sectarianism and racism, and their parallels and differences. Ethnic and Racial Studies, 15(3), 352-364.</element-citation>
		</ref>
		<ref id="R23">
			<label>23</label>
			<element-citation>Broad, G.M., Gonzalez, C., &amp; Ball-Rokeach, S.J. (2014). Intergroup relations in South Los Angeles- Combining communication infrastructure and contact hypothesis approaches.‎ International Journal of Intercultural Relations,‎ 38, 47-59.‏</element-citation>
		</ref>
		<ref id="R24">
			<label>24</label>
			<element-citation>Butcher, D., &amp; Clarke, M. (2002). Organizational polotics: The cornerstone for organizational democracy, Organizational Dynamics, 31(1), 35-46.</element-citation>
		</ref>
		<ref id="R25">
			<label>25</label>
			<element-citation>‏Cao, B., &amp; Lin, W.Y. (2017). Revisiting the contact hypothesis: Effects of different modes of computer-mediated communication on intergroup relationships.‎ International Journal of Intercultural Relations,‎ 58, 23-30.‏</element-citation>
		</ref>
		<ref id="R26">
			<label>26</label>
			<element-citation>Colaizzi, P.F. (1978). Psychological research as a phenomenologist views it. In R.S., Valle &amp; M., King (Eds.), Existential-phenomenological alternatives for psychology, New York: Oxford University Press, 48-71.</element-citation>
		</ref>
		<ref id="R27">
			<label>27</label>
			<element-citation>Cook, S.W. (1985). Experimenting on social issues: The case of school desegregation.‎ American Psychologist,‎ 40(4), 452-460.‏</element-citation>
		</ref>
		<ref id="R28">
			<label>28</label>
			<element-citation>Creswell, J.W. (2007(. Qualitative inquiry and research design: Choosing among five approaches. London: Sage.</element-citation>
		</ref>
		<ref id="R29">
			<label>29</label>
			<element-citation>Daheshiar, H. (2012). Paradox of America in Afghanistan: Multipple identity and devidable sovereignty. Foreign Relations, 4(3), 59-86. (in Persian)</element-citation>
		</ref>
		<ref id="R30">
			<label>30</label>
			<element-citation>Dawes, C.T., &amp; Fowler, J.H. (2009). Partisanship, voting, and the dopamine D2 receptor gene, The Journal of Politics, 71(3), 1157–1171.</element-citation>
		</ref>
		<ref id="R31">
			<label>31</label>
			<element-citation>De Dreu, C.K., Van Dierendonck, D., &amp; Dijkstra, M.T. (2004). Conflict at work and individual well-being.‎ International Journal of Conflict Management,‎ 15(1), 6-26.</element-citation>
		</ref>
		<ref id="R32">
			<label>32</label>
			<element-citation>‏Dickson, D., &amp; Hargie, O. (2006). Sectarianism in the Northern Ireland workplace. International Journal of Conflict Management, 17(1), 45-65.</element-citation>
		</ref>
		<ref id="R33">
			<label>33</label>
			<element-citation>Dickson, D., Hargie, O., &amp; Nelson, S. (2004). Cross-community communication and relationships in the workplace: A case study of a large Northern Ireland organization. In O. Hargie, &amp; D. Dickson (Eds.), Researching the Troubles: Social Science Perspectives on the Northern Ireland Conflict, Edinburgh: Mainstream Publishing, 183-207.</element-citation>
		</ref>
		<ref id="R34">
			<label>34</label>
			<element-citation>Dixon, J.A., &amp; Durrheim, K. (2003). Contact and the ecology of racial division: Some varieties of informal segregation. British Journal of Social Psychology, 42, 1-23.</element-citation>
		</ref>
		<ref id="R35">
			<label>35</label>
			<element-citation>Dovidio, J.F., Gaertner, S.L., Kawakami, K., &amp; Hodson, G. (2002). Why can’t we just get along? Interpersonal biases and interracial distrust. Cultural Diversity and Ethnic Minority Psychology, 8(2), 88-102.</element-citation>
		</ref>
		<ref id="R36">
			<label>36</label>
			<element-citation>Edwards, L.M. (2010). State-building in Afghanistan: A case showing the limits?‎ International Review of the Red Cross,‎ 92(880), 967-991.‏</element-citation>
		</ref>
		<ref id="R37">
			<label>37</label>
			<element-citation>Ellison, C.G., Shin, H., &amp; Leal, D.L. (2011). The contact hypothesis and attitudes toward Latinos in the United States.‎ Social Science Quarterly,‎ 92(4), 938-958.‏</element-citation>
		</ref>
		<ref id="R38">
			<label>38</label>
			<element-citation>‏Finlay, A. (1993). Sectarianism in the Workplace: the case of the Derry shirt industry 1868–1968.‎ Irish Journal of Sociology,‎ 3(1), 79-94.‏</element-citation>
		</ref>
		<ref id="R39">
			<label>39</label>
			<element-citation>Frølund Thomsen, J.P. (2012). How does intergroup contact generate ethnic tolerance? The contact hypothesis in a Scandinavian context.‎ Scandinavian Political Studies,‎ 35(2), 159-178.‏</element-citation>
		</ref>
		<ref id="R40">
			<label>40</label>
			<element-citation>Gaertner, S.L., Rust, M.C., Dovidio, J.F., Bachman, B.A., Anastasio, P.A. (1996). The contact hypothesis: The role of a common ingroup identity on reducing intergroup bias among majority and minority group members. In J.L. Nye, &amp; A.M. Brower (Eds.),‎ What's social about social cognition? Research on socially shared cognition in small groups, Thousand Oaks, CA: Sage Publications, Inc, 230-260.</element-citation>
		</ref>
		<ref id="R41">
			<label>41</label>
			<element-citation>Geckil, T., Tikici, M. (2016). Hospital employees’ organizational democracy perceptions and its effects on organizational citizenship behaviors. Asian Pacific Journal of Health Science, 3(2), 123-136.</element-citation>
		</ref>
		<ref id="R42">
			<label>42</label>
			<element-citation>‏Graham, P., Walsh, D., &amp; McCartney, G. (2012). Shipyards and sectarianism: How do mortality and deprivation compare in Glasgow and Belfast?, Public Health, 126(5), 378-385.</element-citation>
		</ref>
		<ref id="R43">
			<label>43</label>
			<element-citation>‏Guo, T.C., &amp; Li, X. (2016). Positive relationship between individuality and social identity in virtual communities: Self-categorization and social identification as distinct forms of social identity.‎ Cyberpsychology, Behavior, and Social Networking,‎ 19(11), 680-685.‏</element-citation>
		</ref>
		<ref id="R44">
			<label>44</label>
			<element-citation>Hadian, H. (2009). Structural weakness of nation-state building in Afghanistan. Strategy, 18(51), 133-152. (in Persian)</element-citation>
		</ref>
		<ref id="R45">
			<label>45</label>
			<element-citation>Harrison, J.S., &amp; Freeman, R.E. (2004). Democracy in and around organizations: Is organizational democracy worth the effort?.‎ The Academy of Management Executive,‎ 18(3), 49-53.‏</element-citation>
		</ref>
		<ref id="R46">
			<label>46</label>
			<element-citation>Haslam, S. A., Eggins, R. A., &amp; Reynolds, K. J. (2003). The ASPIRe model: Actualizing social and personal identity resources to enhance organizational outcomes. Journal of Occupational and Organizational Psychology, 76(1), 83-113.</element-citation>
		</ref>
		<ref id="R47">
			<label>47</label>
			<element-citation>Hewstone, M. (2003). Panacea for prejudice.‎ Psychologist,‎ 16(7), 352-355.‏</element-citation>
		</ref>
		<ref id="R48">
			<label>48</label>
			<element-citation>Hewstone, M., Rubin, M., &amp; Willis, H. (2002). Intergroup bias. Annual Review of Psychology, 53, 575-604.</element-citation>
		</ref>
		<ref id="R49">
			<label>49</label>
			<element-citation>Hogg, M.A., &amp; Reid, S.A. (2006). Social identity, self‐categorization, and the communication of group norms.‎ Communication Theory,‎ 16(1), 7-30.‏</element-citation>
		</ref>
		<ref id="R50">
			<label>50</label>
			<element-citation>Hogg, M.A., &amp; Terry, D.I. (2000). Social identity and self-categorization processes in organizational contexts.‎ Academy of Management Review,‎ 25(1), 121-140.‏</element-citation>
		</ref>
		<ref id="R51">
			<label>51</label>
			<element-citation>Hornsey, M.J. (2008). Social identity theory and self-categorization theory: A historical review. Social and Personality Psychology Compass, 2(1), 204-222.</element-citation>
		</ref>
		<ref id="R52">
			<label>52</label>
			<element-citation>Howard, J. (2000). Social psychology of identities. Annual Review of Sociology, 26, 367-393.</element-citation>
		</ref>
		<ref id="R53">
			<label>53</label>
			<element-citation>Imani, H., Gholipour, A., Azar, A., &amp; Pourezzat, A.A. (2019).Identifying components of staffing system to develop administrative integrity. Journal of Public Administration, 11(2), 251-284. (in Persian)</element-citation>
		</ref>
		<ref id="R54">
			<label>54</label>
			<element-citation>Jahangir, K., &amp; Hosseini, S. (2014). Government establishment at Afghanistan in framework of structuralist realism. Politic Quarterly, 44(3), 547-564. (in Persian)</element-citation>
		</ref>
		<ref id="R55">
			<label>55</label>
			<element-citation>Kanas, A., Scheepers, P., &amp; Sterkens, C. (2017). Positive and negative contact and attitudes towards the religious out-group: Testing the contact hypothesis in conflict and non-conflict regions of Indonesia and the Philippines.‎ Social Science Research,‎ 63, 95-110.‏</element-citation>
		</ref>
		<ref id="R56">
			<label>56</label>
			<element-citation>Korostelina, K. (2014). Intergroup identity insults: A social identity theory perspective.‎ Identity,‎ 14(3), 214-229.‏</element-citation>
		</ref>
		<ref id="R57">
			<label>57</label>
			<element-citation>Landells, E., &amp; Albrecht, S. L. (2013). Organizational political climate: Shared perceptions about the building and use of power bases. Human Resource Management Review, 23(4), 357–365.</element-citation>
		</ref>
		<ref id="R58">
			<label>58</label>
			<element-citation>Leonardelli, G.J., &amp; Toh, S.M. (2015). Social categorization in intergroup contexts: Three kinds of self‐categorization.‎ Social and Personality Psychology Compass,‎ 9(2), 69-87.‏</element-citation>
		</ref>
		<ref id="R59">
			<label>59</label>
			<element-citation>Liechty, J., &amp; Clegg, C. (2001). Moving beyond sectarianism: Religion, conﬂict, and reconciliation in Northern Ireland. Dublin: The Columba Press.</element-citation>
		</ref>
		<ref id="R60">
			<label>60</label>
			<element-citation>Macrae, C. N., &amp; Bodenhausen, G. V. (2000). Social cognition: Thinking categorically about others. Annual Review of Psychology, 51, 93-120.</element-citation>
		</ref>
		<ref id="R61">
			<label>61</label>
			<element-citation>Maghsudi, M., &amp; Ghallehdar, S. (2011). Political participation of Afghanistan women in the new structure of power in post 11 September event. Studies of International Relations Journal, 4(17), 179-210. (in Persian)</element-citation>
		</ref>
		<ref id="R62">
			<label>62</label>
			<element-citation>Manoochehri, A., &amp; Mazari, S. (2010). Afghanistan’s new constitution and democracy: A theoretical evaluation. Politic Quarterly, 39(4), 307-322. (in Persian)</element-citation>
		</ref>
		<ref id="R63">
			<label>63</label>
			<element-citation>McKeown, S., &amp; Dixon, J. (2017). The “contact hypothesis”: Critical reflections and future directions.‎ Social and Personality Psychology Compass,‎ 11(1), 1-13.‏</element-citation>
		</ref>
		<ref id="R64">
			<label>64</label>
			<element-citation>McVeigh, R. (1995). Cherishing the children of the nation unequally: sectarianism in Ireland. In P. Clancy, S. Drudy, K. Lynch, and L. O’Dowd (Eds.), Irish Society: Sociological Perspectives, Dublin: Institute of Public Administration, 620-52.</element-citation>
		</ref>
		<ref id="R65">
			<label>65</label>
			<element-citation>Mohammdi, H., Alvani, S.M., Memarzadehtehran, G., &amp; Hamidi, N. (2016).Designing and developing Iran administrative system effectiveness model. Journal of Public Administration, 8(4), 591-616. (in Persian)</element-citation>
		</ref>
		<ref id="R66">
			<label>66</label>
			<element-citation>Mozes, M., Josman, Z., &amp; Yaniv, E. (2011). Corporate social responsibility organizational identification and motivation.‎ Social Responsibility Journal,‎ 7(2), 310-325.‏</element-citation>
		</ref>
		<ref id="R67">
			<label>67</label>
			<element-citation>Nielsen, I., &amp; Smyth, R. (2011). The contact hypothesis in urban china: the perspective of minority-status migrant workers.‎ Journal of Urban Affairs,‎ 33(4), 469-481.‏</element-citation>
		</ref>
		<ref id="R68">
			<label>68</label>
			<element-citation>Onorato, R.S., &amp; Turner, J.C. (2004). Fluidity in the self‐concept: the shift from personal to social identity.‎ European Journal of Social Psychology,‎ 34(3), 257-278.‏</element-citation>
		</ref>
		<ref id="R69">
			<label>69</label>
			<element-citation>Paolini, S., Hewstone, M., Cairns, E., &amp; Voci, A. (2004). Effects of direct and indirect cross-group friendships on judgments of Catholics and Protestants in Northern Ireland: The mediating role of an anxiety-reduction mechanism.‎ Personality and Social Psychology Bulletin,‎ 30(6), 770-786.‏</element-citation>
		</ref>
		<ref id="R70">
			<label>70</label>
			<element-citation>Pausch, M. (2014). Workplace democracy: From a democratic ideal to a managerial tool and back.‎ The Innovation Journal,‎ 19(1), 1-14.‏</element-citation>
		</ref>
		<ref id="R71">
			<label>71</label>
			<element-citation>Pearson, A.W., Ensley, M.D., &amp; Amason, A.C. (2002). An assessment and refinement of Jehn's intragroup conflict scale.‎ International Journal of Conflict Management,‎ 13(2), 110-126.‏</element-citation>
		</ref>
		<ref id="R72">
			<label>72</label>
			<element-citation>Pettigrew, T.F., &amp; Tropp, L.R. (2006). A meta-analytic test of intergroup contact theory.‎ Journal of Personality and Social Psychology,‎ 90(5), 751-783.‏</element-citation>
		</ref>
		<ref id="R73">
			<label>73</label>
			<element-citation>Rahnavard, F., Alipour, H., Dehdar, F., &amp; Khalili, H. (2019).The framework of government-citizen relationship in Iran: An institutional approach. Journal of Public Administration, 11(1), 27-46. (in Persian)</element-citation>
		</ref>
		<ref id="R74">
			<label>74</label>
			<element-citation>Roberson, L., Deich, E.A., Brief, A.P., &amp; Block, C.J. (2003). Stereotype threat and feedback seeking in the workplace. Journal of Vocational Behavior, 62(1), 176-188.</element-citation>
		</ref>
		<ref id="R75">
			<label>75</label>
			<element-citation>Russell, R.D. (1957). The consequences of sectarianism for social participation. Social Forces, 35(4), 331-334.</element-citation>
		</ref>
		<ref id="R76">
			<label>76</label>
			<element-citation>Sardarnia, K., &amp; Hosseini, M. (2014). Social challenges of modern government establishment in Afghanistan. World Politics, 3(3), 37-63. (in Persian)</element-citation>
		</ref>
		<ref id="R77">
			<label>77</label>
			<element-citation>Shafiee, N., &amp; Eqbal, A. (2009). The puzzle of democracy in Afghanistan. Political and International Researches Quarterly, 1(3), 197-222. (in Persian)</element-citation>
		</ref>
		<ref id="R78">
			<label>78</label>
			<element-citation>Sherman, J.W., Klein, S.B., Laskey, A., &amp; Wyer, N.A. (1998). Intergroup bias in group judgment processes: The role of behavioral memories. Journal of Experimental Social Psychology, 34(1), 51-65.</element-citation>
		</ref>
		<ref id="R79">
			<label>79</label>
			<element-citation>Simon, B., &amp; Hastedt, C. (1999). Self-aspects as social categories: The role of personal importance and valence. European Journal of Social Psychology, 29(4), 479-487.</element-citation>
		</ref>
		<ref id="R80">
			<label>80</label>
			<element-citation>Sinclair, L., &amp; Kunda, Z. (2000). Motivated stereotyping of women: She’s fine if she praised me but incompetent if she criticized me. Personality and Social Psychology Bulletin, 26(11), 1329-1342.</element-citation>
		</ref>
		<ref id="R81">
			<label>81</label>
			<element-citation>Stangor, C., Lynch, L., Duan, C., &amp; Glass, B. (1992). Categorization of individuals on the basis of multiple social features. Journal of Personality ans Social Psychology, 62(2), 207-218.</element-citation>
		</ref>
		<ref id="R82">
			<label>82</label>
			<element-citation>Tavassoli, G. (2009). The theories of sociology. Tehran: Samt. (in Persian)</element-citation>
		</ref>
		<ref id="R83">
			<label>83</label>
			<element-citation>‏Teng, C. I. (2017). Impact of avatar identification on online gamer loyalty: Perspectives of social identity and social capital theories.‎ International Journal of Information Management,‎ 37(6), 601-610.‏</element-citation>
		</ref>
		<ref id="R84">
			<label>84</label>
			<element-citation>Voci, A., &amp; Hewstone, M. (2003). Intergroup contact and prejudice toward immigrants in Italy: The mediational role of anxiety and the moderational role of group salience.‎ Group Processes &amp; Intergroup Relations,‎ 6(1), 37-54.‏</element-citation>
		</ref>
		<ref id="R85">
			<label>85</label>
			<element-citation>Ward, C., &amp; Masgoret, A.M. (2006). An integrative model of attitudes toward immigrants.‎ International Journal of Intercultural Relations,‎ 30(6), 671-682.‏</element-citation>
		</ref>
		<ref id="R86">
			<label>86</label>
			<element-citation>Wyer, N.A. (2010). Selective self-categorization: Meaningful categorization and the in-group persuasion effect.‎ The Journal of Social Psychology,‎ 150(5), 452-470.‏</element-citation>
		</ref>
		<ref id="R87">
			<label>87</label>
			<element-citation>Yazdani, N. (2010). Organizational democracy and organization structure link: Role of strategic leadership &amp; environmental uncertainty.‎ IBA Business Review,‎ 5(2), 51-74‏</element-citation>
		</ref>
		<ref id="R88">
			<label>88</label>
			<element-citation>Zhao, H., Kessel, M., &amp; Kratzer, J. (2014). Supervisor–subordinate relationship, differentiation, and employee creativity: A self‐categorization perspective.‎ The Journal of Creative Behavior,‎ 48(3), 165-184.‏_||_</element-citation>
		</ref>
		<ref id="R89">
			<label>89</label>
			<element-citation>Afzalur Rahim, M. (2002). Toward a theory of managing organizational conflict.‎ International Journal of Conflict Management,‎ 13(3), 206-235.</element-citation>
		</ref>
		<ref id="R90">
			<label>90</label>
			<element-citation>Al Wekhian, J. (2015). Conflict Management Styles in the Workplace: A Study of First Generation Arab Muslim Immigrants in the United States.‎ International Journal of Business and Management,‎ 10(11), 24-42.‏</element-citation>
		</ref>
		<ref id="R91">
			<label>91</label>
			<element-citation>Ashforth, B.E., &amp; Mael, F. (1989). Social identity theory and the organization.‎ Academy of Management Review,‎ 14(1), 20-39.‏</element-citation>
		</ref>
		<ref id="R92">
			<label>92</label>
			<element-citation>Barki, H., &amp; Hartwick, J. (2004). Conceptualizing the construct of interpersonal conflict.‎ International Journal of Conflict Management,‎ 15(3), 216-244.‏</element-citation>
		</ref>
		<ref id="R93">
			<label>93</label>
			<element-citation>Beigzadeh, Y., &amp; Mahbobkah, F. (2018).Investigating the effect of managers’ power resources on emotional commitment of employees considering the mediating role of personality characteristics on enrepreneurship. Journal of Public Administration, 10(1), 161-185. </element-citation>
		</ref>
		<ref id="R94">
			<label>94</label>
			<element-citation>(in Persian)</element-citation>
		</ref>
		<ref id="R95">
			<label>95</label>
			<element-citation>Bergami, M., &amp; Bagozzi, R.P. (2000). Self-categorization, affective commitment and group self-esteem as distinct aspectes of social identity in the organization. British Journal of Social Psychology, 4(4), 555-577.</element-citation>
		</ref>
		<ref id="R96">
			<label>96</label>
			<element-citation>Brewer, J. (1992). Sectarianism and racism, and their parallels and differences. Ethnic and Racial Studies, 15(3), 352-364.</element-citation>
		</ref>
		<ref id="R97">
			<label>97</label>
			<element-citation>Broad, G.M., Gonzalez, C., &amp; Ball-Rokeach, S.J. (2014). Intergroup relations in South Los Angeles- Combining communication infrastructure and contact hypothesis approaches.‎ International Journal of Intercultural Relations,‎ 38, 47-59.‏</element-citation>
		</ref>
		<ref id="R98">
			<label>98</label>
			<element-citation>Butcher, D., &amp; Clarke, M. (2002). Organizational polotics: The cornerstone for organizational democracy, Organizational Dynamics, 31(1), 35-46.</element-citation>
		</ref>
		<ref id="R99">
			<label>99</label>
			<element-citation>‏Cao, B., &amp; Lin, W.Y. (2017). Revisiting the contact hypothesis: Effects of different modes of computer-mediated communication on intergroup relationships.‎ International Journal of Intercultural Relations,‎ 58, 23-30.‏</element-citation>
		</ref>
		<ref id="R100">
			<label>100</label>
			<element-citation>Colaizzi, P.F. (1978). Psychological research as a phenomenologist views it. In R.S., Valle &amp; M., King (Eds.), Existential-phenomenological alternatives for psychology, New York: Oxford University Press, 48-71.</element-citation>
		</ref>
		<ref id="R101">
			<label>101</label>
			<element-citation>Cook, S.W. (1985). Experimenting on social issues: The case of school desegregation.‎ American Psychologist,‎ 40(4), 452-460.‏</element-citation>
		</ref>
		<ref id="R102">
			<label>102</label>
			<element-citation>Creswell, J.W. (2007(. Qualitative inquiry and research design: Choosing among five approaches. London: Sage.</element-citation>
		</ref>
		<ref id="R103">
			<label>103</label>
			<element-citation>Daheshiar, H. (2012). Paradox of America in Afghanistan: Multipple identity and devidable sovereignty. Foreign Relations, 4(3), 59-86. (in Persian)</element-citation>
		</ref>
		<ref id="R104">
			<label>104</label>
			<element-citation>Dawes, C.T., &amp; Fowler, J.H. (2009). Partisanship, voting, and the dopamine D2 receptor gene, The Journal of Politics, 71(3), 1157–1171.</element-citation>
		</ref>
		<ref id="R105">
			<label>105</label>
			<element-citation>De Dreu, C.K., Van Dierendonck, D., &amp; Dijkstra, M.T. (2004). Conflict at work and individual well-being.‎ International Journal of Conflict Management,‎ 15(1), 6-26.</element-citation>
		</ref>
		<ref id="R106">
			<label>106</label>
			<element-citation>‏Dickson, D., &amp; Hargie, O. (2006). Sectarianism in the Northern Ireland workplace. International Journal of Conflict Management, 17(1), 45-65.</element-citation>
		</ref>
		<ref id="R107">
			<label>107</label>
			<element-citation>Dickson, D., Hargie, O., &amp; Nelson, S. (2004). Cross-community communication and relationships in the workplace: A case study of a large Northern Ireland organization. In O. Hargie, &amp; D. Dickson (Eds.), Researching the Troubles: Social Science Perspectives on the Northern Ireland Conflict, Edinburgh: Mainstream Publishing, 183-207.</element-citation>
		</ref>
		<ref id="R108">
			<label>108</label>
			<element-citation>Dixon, J.A., &amp; Durrheim, K. (2003). Contact and the ecology of racial division: Some varieties of informal segregation. British Journal of Social Psychology, 42, 1-23.</element-citation>
		</ref>
		<ref id="R109">
			<label>109</label>
			<element-citation>Dovidio, J.F., Gaertner, S.L., Kawakami, K., &amp; Hodson, G. (2002). Why can’t we just get along? Interpersonal biases and interracial distrust. Cultural Diversity and Ethnic Minority Psychology, 8(2), 88-102.</element-citation>
		</ref>
		<ref id="R110">
			<label>110</label>
			<element-citation>Edwards, L.M. (2010). State-building in Afghanistan: A case showing the limits?‎ International Review of the Red Cross,‎ 92(880), 967-991.‏</element-citation>
		</ref>
		<ref id="R111">
			<label>111</label>
			<element-citation>Ellison, C.G., Shin, H., &amp; Leal, D.L. (2011). The contact hypothesis and attitudes toward Latinos in the United States.‎ Social Science Quarterly,‎ 92(4), 938-958.‏</element-citation>
		</ref>
		<ref id="R112">
			<label>112</label>
			<element-citation>‏Finlay, A. (1993). Sectarianism in the Workplace: the case of the Derry shirt industry 1868–1968.‎ Irish Journal of Sociology,‎ 3(1), 79-94.‏</element-citation>
		</ref>
		<ref id="R113">
			<label>113</label>
			<element-citation>Frølund Thomsen, J.P. (2012). How does intergroup contact generate ethnic tolerance? The contact hypothesis in a Scandinavian context.‎ Scandinavian Political Studies,‎ 35(2), 159-178.‏</element-citation>
		</ref>
		<ref id="R114">
			<label>114</label>
			<element-citation>Gaertner, S.L., Rust, M.C., Dovidio, J.F., Bachman, B.A., Anastasio, P.A. (1996). The contact hypothesis: The role of a common ingroup identity on reducing intergroup bias among majority and minority group members. In J.L. Nye, &amp; A.M. Brower (Eds.),‎ What's social about social cognition? Research on socially shared cognition in small groups, Thousand Oaks, CA: Sage Publications, Inc, 230-260.</element-citation>
		</ref>
		<ref id="R115">
			<label>115</label>
			<element-citation>Geckil, T., Tikici, M. (2016). Hospital employees’ organizational democracy perceptions and its effects on organizational citizenship behaviors. Asian Pacific Journal of Health Science, 3(2), 123-136.</element-citation>
		</ref>
		<ref id="R116">
			<label>116</label>
			<element-citation>‏Graham, P., Walsh, D., &amp; McCartney, G. (2012). Shipyards and sectarianism: How do mortality and deprivation compare in Glasgow and Belfast?, Public Health, 126(5), 378-385.</element-citation>
		</ref>
		<ref id="R117">
			<label>117</label>
			<element-citation>‏Guo, T.C., &amp; Li, X. (2016). Positive relationship between individuality and social identity in virtual communities: Self-categorization and social identification as distinct forms of social identity.‎ Cyberpsychology, Behavior, and Social Networking,‎ 19(11), 680-685.‏</element-citation>
		</ref>
		<ref id="R118">
			<label>118</label>
			<element-citation>Hadian, H. (2009). Structural weakness of nation-state building in Afghanistan. Strategy, 18(51), 133-152. (in Persian)</element-citation>
		</ref>
		<ref id="R119">
			<label>119</label>
			<element-citation>Harrison, J.S., &amp; Freeman, R.E. (2004). Democracy in and around organizations: Is organizational democracy worth the effort?.‎ The Academy of Management Executive,‎ 18(3), 49-53.‏</element-citation>
		</ref>
		<ref id="R120">
			<label>120</label>
			<element-citation>Haslam, S. A., Eggins, R. A., &amp; Reynolds, K. J. (2003). The ASPIRe model: Actualizing social and personal identity resources to enhance organizational outcomes. Journal of Occupational and Organizational Psychology, 76(1), 83-113.</element-citation>
		</ref>
		<ref id="R121">
			<label>121</label>
			<element-citation>Hewstone, M. (2003). Panacea for prejudice.‎ Psychologist,‎ 16(7), 352-355.‏</element-citation>
		</ref>
		<ref id="R122">
			<label>122</label>
			<element-citation>Hewstone, M., Rubin, M., &amp; Willis, H. (2002). Intergroup bias. Annual Review of Psychology, 53, 575-604.</element-citation>
		</ref>
		<ref id="R123">
			<label>123</label>
			<element-citation>Hogg, M.A., &amp; Reid, S.A. (2006). Social identity, self‐categorization, and the communication of group norms.‎ Communication Theory,‎ 16(1), 7-30.‏</element-citation>
		</ref>
		<ref id="R124">
			<label>124</label>
			<element-citation>Hogg, M.A., &amp; Terry, D.I. (2000). Social identity and self-categorization processes in organizational contexts.‎ Academy of Management Review,‎ 25(1), 121-140.‏</element-citation>
		</ref>
		<ref id="R125">
			<label>125</label>
			<element-citation>Hornsey, M.J. (2008). Social identity theory and self-categorization theory: A historical review. Social and Personality Psychology Compass, 2(1), 204-222.</element-citation>
		</ref>
		<ref id="R126">
			<label>126</label>
			<element-citation>Howard, J. (2000). Social psychology of identities. Annual Review of Sociology, 26, 367-393.</element-citation>
		</ref>
		<ref id="R127">
			<label>127</label>
			<element-citation>Imani, H., Gholipour, A., Azar, A., &amp; Pourezzat, A.A. (2019).Identifying components of staffing system to develop administrative integrity. Journal of Public Administration, 11(2), 251-284. (in Persian)</element-citation>
		</ref>
		<ref id="R128">
			<label>128</label>
			<element-citation>Jahangir, K., &amp; Hosseini, S. (2014). Government establishment at Afghanistan in framework of structuralist realism. Politic Quarterly, 44(3), 547-564. (in Persian)</element-citation>
		</ref>
		<ref id="R129">
			<label>129</label>
			<element-citation>Kanas, A., Scheepers, P., &amp; Sterkens, C. (2017). Positive and negative contact and attitudes towards the religious out-group: Testing the contact hypothesis in conflict and non-conflict regions of Indonesia and the Philippines.‎ Social Science Research,‎ 63, 95-110.‏</element-citation>
		</ref>
		<ref id="R130">
			<label>130</label>
			<element-citation>Korostelina, K. (2014). Intergroup identity insults: A social identity theory perspective.‎ Identity,‎ 14(3), 214-229.‏</element-citation>
		</ref>
		<ref id="R131">
			<label>131</label>
			<element-citation>Landells, E., &amp; Albrecht, S. L. (2013). Organizational political climate: Shared perceptions about the building and use of power bases. Human Resource Management Review, 23(4), 357–365.</element-citation>
		</ref>
		<ref id="R132">
			<label>132</label>
			<element-citation>Leonardelli, G.J., &amp; Toh, S.M. (2015). Social categorization in intergroup contexts: Three kinds of self‐categorization.‎ Social and Personality Psychology Compass,‎ 9(2), 69-87.‏</element-citation>
		</ref>
		<ref id="R133">
			<label>133</label>
			<element-citation>Liechty, J., &amp; Clegg, C. (2001). Moving beyond sectarianism: Religion, conﬂict, and reconciliation in Northern Ireland. Dublin: The Columba Press.</element-citation>
		</ref>
		<ref id="R134">
			<label>134</label>
			<element-citation>Macrae, C. N., &amp; Bodenhausen, G. V. (2000). Social cognition: Thinking categorically about others. Annual Review of Psychology, 51, 93-120.</element-citation>
		</ref>
		<ref id="R135">
			<label>135</label>
			<element-citation>Maghsudi, M., &amp; Ghallehdar, S. (2011). Political participation of Afghanistan women in the new structure of power in post 11 September event. Studies of International Relations Journal, 4(17), 179-210. (in Persian)</element-citation>
		</ref>
		<ref id="R136">
			<label>136</label>
			<element-citation>Manoochehri, A., &amp; Mazari, S. (2010). Afghanistan’s new constitution and democracy: A theoretical evaluation. Politic Quarterly, 39(4), 307-322. (in Persian)</element-citation>
		</ref>
		<ref id="R137">
			<label>137</label>
			<element-citation>McKeown, S., &amp; Dixon, J. (2017). The “contact hypothesis”: Critical reflections and future directions.‎ Social and Personality Psychology Compass,‎ 11(1), 1-13.‏</element-citation>
		</ref>
		<ref id="R138">
			<label>138</label>
			<element-citation>McVeigh, R. (1995). Cherishing the children of the nation unequally: sectarianism in Ireland. In P. Clancy, S. Drudy, K. Lynch, and L. O’Dowd (Eds.), Irish Society: Sociological Perspectives, Dublin: Institute of Public Administration, 620-52.</element-citation>
		</ref>
		<ref id="R139">
			<label>139</label>
			<element-citation>Mohammdi, H., Alvani, S.M., Memarzadehtehran, G., &amp; Hamidi, N. (2016).Designing and developing Iran administrative system effectiveness model. Journal of Public Administration, 8(4), 591-616. (in Persian)</element-citation>
		</ref>
		<ref id="R140">
			<label>140</label>
			<element-citation>Mozes, M., Josman, Z., &amp; Yaniv, E. (2011). Corporate social responsibility organizational identification and motivation.‎ Social Responsibility Journal,‎ 7(2), 310-325.‏</element-citation>
		</ref>
		<ref id="R141">
			<label>141</label>
			<element-citation>Nielsen, I., &amp; Smyth, R. (2011). The contact hypothesis in urban china: the perspective of minority-status migrant workers.‎ Journal of Urban Affairs,‎ 33(4), 469-481.‏</element-citation>
		</ref>
		<ref id="R142">
			<label>142</label>
			<element-citation>Onorato, R.S., &amp; Turner, J.C. (2004). Fluidity in the self‐concept: the shift from personal to social identity.‎ European Journal of Social Psychology,‎ 34(3), 257-278.‏</element-citation>
		</ref>
		<ref id="R143">
			<label>143</label>
			<element-citation>Paolini, S., Hewstone, M., Cairns, E., &amp; Voci, A. (2004). Effects of direct and indirect cross-group friendships on judgments of Catholics and Protestants in Northern Ireland: The mediating role of an anxiety-reduction mechanism.‎ Personality and Social Psychology Bulletin,‎ 30(6), 770-786.‏</element-citation>
		</ref>
		<ref id="R144">
			<label>144</label>
			<element-citation>Pausch, M. (2014). Workplace democracy: From a democratic ideal to a managerial tool and back.‎ The Innovation Journal,‎ 19(1), 1-14.‏</element-citation>
		</ref>
		<ref id="R145">
			<label>145</label>
			<element-citation>Pearson, A.W., Ensley, M.D., &amp; Amason, A.C. (2002). An assessment and refinement of Jehn's intragroup conflict scale.‎ International Journal of Conflict Management,‎ 13(2), 110-126.‏</element-citation>
		</ref>
		<ref id="R146">
			<label>146</label>
			<element-citation>Pettigrew, T.F., &amp; Tropp, L.R. (2006). A meta-analytic test of intergroup contact theory.‎ Journal of Personality and Social Psychology,‎ 90(5), 751-783.‏</element-citation>
		</ref>
		<ref id="R147">
			<label>147</label>
			<element-citation>Rahnavard, F., Alipour, H., Dehdar, F., &amp; Khalili, H. (2019).The framework of government-citizen relationship in Iran: An institutional approach. Journal of Public Administration, 11(1), 27-46. (in Persian)</element-citation>
		</ref>
		<ref id="R148">
			<label>148</label>
			<element-citation>Roberson, L., Deich, E.A., Brief, A.P., &amp; Block, C.J. (2003). Stereotype threat and feedback seeking in the workplace. Journal of Vocational Behavior, 62(1), 176-188.</element-citation>
		</ref>
		<ref id="R149">
			<label>149</label>
			<element-citation>Russell, R.D. (1957). The consequences of sectarianism for social participation. Social Forces, 35(4), 331-334.</element-citation>
		</ref>
		<ref id="R150">
			<label>150</label>
			<element-citation>Sardarnia, K., &amp; Hosseini, M. (2014). Social challenges of modern government establishment in Afghanistan. World Politics, 3(3), 37-63. (in Persian)</element-citation>
		</ref>
		<ref id="R151">
			<label>151</label>
			<element-citation>Shafiee, N., &amp; Eqbal, A. (2009). The puzzle of democracy in Afghanistan. Political and International Researches Quarterly, 1(3), 197-222. (in Persian)</element-citation>
		</ref>
		<ref id="R152">
			<label>152</label>
			<element-citation>Sherman, J.W., Klein, S.B., Laskey, A., &amp; Wyer, N.A. (1998). Intergroup bias in group judgment processes: The role of behavioral memories. Journal of Experimental Social Psychology, 34(1), 51-65.</element-citation>
		</ref>
		<ref id="R153">
			<label>153</label>
			<element-citation>Simon, B., &amp; Hastedt, C. (1999). Self-aspects as social categories: The role of personal importance and valence. European Journal of Social Psychology, 29(4), 479-487.</element-citation>
		</ref>
		<ref id="R154">
			<label>154</label>
			<element-citation>Sinclair, L., &amp; Kunda, Z. (2000). Motivated stereotyping of women: She’s fine if she praised me but incompetent if she criticized me. Personality and Social Psychology Bulletin, 26(11), 1329-1342.</element-citation>
		</ref>
		<ref id="R155">
			<label>155</label>
			<element-citation>Stangor, C., Lynch, L., Duan, C., &amp; Glass, B. (1992). Categorization of individuals on the basis of multiple social features. Journal of Personality ans Social Psychology, 62(2), 207-218.</element-citation>
		</ref>
		<ref id="R156">
			<label>156</label>
			<element-citation>Tavassoli, G. (2009). The theories of sociology. Tehran: Samt. (in Persian)</element-citation>
		</ref>
		<ref id="R157">
			<label>157</label>
			<element-citation>‏Teng, C. I. (2017). Impact of avatar identification on online gamer loyalty: Perspectives of social identity and social capital theories.‎ International Journal of Information Management,‎ 37(6), 601-610.‏</element-citation>
		</ref>
		<ref id="R158">
			<label>158</label>
			<element-citation>Voci, A., &amp; Hewstone, M. (2003). Intergroup contact and prejudice toward immigrants in Italy: The mediational role of anxiety and the moderational role of group salience.‎ Group Processes &amp; Intergroup Relations,‎ 6(1), 37-54.‏</element-citation>
		</ref>
		<ref id="R159">
			<label>159</label>
			<element-citation>Ward, C., &amp; Masgoret, A.M. (2006). An integrative model of attitudes toward immigrants.‎ International Journal of Intercultural Relations,‎ 30(6), 671-682.‏</element-citation>
		</ref>
		<ref id="R160">
			<label>160</label>
			<element-citation>Wyer, N.A. (2010). Selective self-categorization: Meaningful categorization and the in-group persuasion effect.‎ The Journal of Social Psychology,‎ 150(5), 452-470.‏</element-citation>
		</ref>
		<ref id="R161">
			<label>161</label>
			<element-citation>Yazdani, N. (2010). Organizational democracy and organization structure link: Role of strategic leadership &amp; environmental uncertainty.‎ IBA Business Review,‎ 5(2), 51-74‏</element-citation>
		</ref>
		<ref id="R162">
			<label>162</label>
			<element-citation>Zhao, H., Kessel, M., &amp; Kratzer, J. (2014). Supervisor–subordinate relationship, differentiation, and employee creativity: A self‐categorization perspective.‎ The Journal of Creative Behavior,‎ 48(3), 165-184.‏</element-citation>
		</ref>
	</ref-list>
		</back>
</article>
<article article-type="Research Paper" dtd-version="3.0" xml:lang="en">
			  <front>
			    <journal-meta>
			      <journal-id journal-id-type="pmc">JPA</journal-id>
			      <journal-id journal-id-type="publisher-id">دانشکده مدیریت دانشگاه تهران</journal-id>
			    	<journal-title-group>
				      <journal-title>Journal of Public Administration</journal-title>
			    	</journal-title-group>
			      <issn pub-type="ppub">2008-5877</issn>
			      <publisher>
			        <publisher-name>دانشکده مدیریت دانشگاه تهران</publisher-name>
			      </publisher>
			    </journal-meta>
			    <article-meta>
 			      <article-id pub-id-type="publisher-id">93</article-id>
			      <article-id pub-id-type="doi">10.22059/jipa.2019.285839.2595</article-id>		
			      <ext-link xlink:href="https://jipa.ut.ac.ir/article_72739_ece62357106e6451f4c8a99c14f991c8.pdf"/>		
			      <article-categories>
			        <subj-group subj-group-type="heading">
					          		<subject>01. مدیریت دولتی - معیارهای محوری مدیریت دولتی</subject>
			        	</subj-group>
			      </article-categories>
			      <title-group>
			        <article-title>Providing a Pattern for Character Assassination in Organization (Case Study: Governmental Organizations in Khorramabad)</article-title>
			        <subtitle>Providing a Pattern for Character Assassination in Organization (Case Study: Governmental Organizations in Khorramabad)</subtitle>
			      </title-group>
			      
			       <contrib-group>
			       <contrib contrib-type="author" id="c1">
			          <name>
			            <surname>Akbriyani</surname>
			            <given-names>Saeed</given-names>
			          </name>
					  <aff>Ph.D Candidate, Department of Business Management, Faculty of Economics and Administrative Sciences, University of Isfahan, Isfahan, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c2" corresp="yes">
			          <name>
			            <surname>Nasr Isfahani</surname>
			            <given-names>Ali</given-names>
			          </name>
					  <aff>Department of Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c3">
			          <name>
			            <surname>Shaemi Barzoki</surname>
			            <given-names>Ali</given-names>
			          </name>
					  <aff>Associate Prof., Department of Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan, Iran.</aff>
			        </contrib>
			       </contrib-group>
			      <pub-date pub-type="ppub">
			        <day>20</day>
			        <month>02</month>
			        <year>2020</year>
			      </pub-date>
			      <volume>11</volume>
			      <issue>4</issue>
			      <fpage>629</fpage>
			      <lpage>660</lpage>
			      <history>
			        <date date-type="received">
			          <day>21</day>
			          <month>07</month>
			          <year>2019</year>
			        </date>
			        <date date-type="accepted">
			          <day>20</day>
			          <month>09</month>
			          <year>2019</year>
			        </date>
			      </history>
			      <permissions>
			      	<copyright-statement>Copyright &#x000a9; 2020, دانشکده مدیریت دانشگاه تهران. </copyright-statement>	
			        <copyright-year>2020</copyright-year>
			      </permissions>
			       <self-uri xlink:href="https://jipa.ut.ac.ir/article_72739.html">https://jipa.ut.ac.ir/article_72739.html</self-uri> 		
			      <abstract>
			        <p>Objective: This research is aimed at investigating the causes and origins of character assassination in organizations in the city of Khorramabad in Iran. Methods: The research is applied in terms of its purpose and in terms of the method it is both qualitative and quantitative. In the qualitative section, the statistical population were senior managers, middle managers, experienced experts and three university professors. Snowball sampling method was used for sampling in qualitative section. The interview method was used to collect information and 25 interviews were conducted based on theoretical saturation rule. In the quantitative part, the aim was to test the quality model designed in a larger society. A researcher-made questionnaire was used for data collection. The statistical population in this section was staff and managers aware of the research topic. Results: According to the results of the qualitative part, the causal conditions of personality assassination were individual factors, organizational and group factors. The pivotal phenomenon of spite was small. The underlying factors of power networks were the perception of injustice and the fear of losing the position. Speech mismatch variables with behavior and reaching higher managers were identified as confounding factors. Behind each other are psychological warfare, destruction of facts, slander and defamation, and attempts to distrust private terror strategies. Consequences of such acts have been divided into three dimensions: individual, organizational and group. Conclusion: In the emergence of character assassination, a collection of personal and personality factors is involved. In order to eliminate this phenomenon, there should be a reformation in both individual and organization personality.</p>
			      </abstract>
					<kwd-group kwd-group-type="author">
						<kwd>personality assassination</kwd>
						<kwd>fundamentals method</kwd>
						<kwd>government agencies</kwd>
						<kwd>Khorramabad city</kwd>
					</kwd-group>
			    </article-meta>
			  </front>
<back>
	<ref-list>
		<ref id="R1">
			<label>1</label>
			<element-citation>آغاز، عسل؛ ضیایی، مهیار؛ فرزاد، گلناز (1395). بررسی رفتارهای مخرب کاری و رفتارهای شهروندی سازمانی از منظر تفاوت‌های فردی کارکنان. مدیریت فرهنگ سازمانی، 14(1)، 155- 179.</element-citation>
		</ref>
		<ref id="R2">
			<label>2</label>
			<element-citation>امیری، زهرا (1396). ارائه الگوی آنتروپی رفتاری در سازمان (مورد مطالعه: شهرداری اصفهان). رساله دکتری، دانشگاه لرستان.</element-citation>
		</ref>
		<ref id="R3">
			<label>3</label>
			<element-citation>بازرگان، عباس (1387). مقدمه‎ای بر روش‎های تحقیق کیفی و آمیخته، رویکردهای متداول در علوم رفتاری. تهران: دیدار.</element-citation>
		</ref>
		<ref id="R4">
			<label>4</label>
			<element-citation>شیرودی، مرتضی (1388). نقدی بر ترور از نگاه اسلام. اندیشه حوزه، 15(2)، 143- 168.</element-citation>
		</ref>
		<ref id="R5">
			<label>5</label>
			<element-citation>نصر اصفهانی، علی (1398). مدیریت رفتار سازمانی پیشرفته: رفتار سازمانی بومی با تأکید بر دیدگاه سعدی. دانشگاه اصفهان، جهاد دانشگاهی.</element-citation>
		</ref>
		<ref id="R6">
			<label>6</label>
			<element-citation>References</element-citation>
		</ref>
		<ref id="R7">
			<label>7</label>
			<element-citation>Aghaz, A, Ziyaae, M. &amp; Farzad, G. (2016). Investigating the destructive behaviors and organizational citizenship behaviors from the perspective of individual employee differences. Organizational Culture Management, 1, 157-179. (in Persian)</element-citation>
		</ref>
		<ref id="R8">
			<label>8</label>
			<element-citation>Amiri, Z. (2018). The Entropy of Organizational Behavior Pattern, P.HD, thesis, field Management. Organizational Behavior, Lorestan University. (in Persian)</element-citation>
		</ref>
		<ref id="R9">
			<label>9</label>
			<element-citation>Bazargan, A. (2009). Introduction to Qualitative and Mixed Research Methods, Conventional Approaches in Behavioral Sciences. Tehran: Didar. (in Persian)</element-citation>
		</ref>
		<ref id="R10">
			<label>10</label>
			<element-citation>Benoit, W. L. (2017). Criticism of Actions and Character: Strategies for Persuasive Attack Extended. School of Communication Studies Scripps College of Communication Ohio University, Relevant Rhetoric, 8, 1-17.</element-citation>
		</ref>
		<ref id="R11">
			<label>11</label>
			<element-citation>Darbyshire, P. (2014). Character assassination? Response to John Paley. social psychology and the compassion deficit, Nurse Education Today, 34(6), 887-889.</element-citation>
		</ref>
		<ref id="R12">
			<label>12</label>
			<element-citation>Fansen, H. (2009). Do videogames need a character assassination? New Scientist, 203(23), 21-30.</element-citation>
		</ref>
		<ref id="R13">
			<label>13</label>
			<element-citation>Icks, M. (2019). Character Assassination, Reputation and Social Judgment. Political Science. American History. Special Issue of the Journal of Applied Social Theory. Hnet Humanities and Social sciences online.</element-citation>
		</ref>
		<ref id="R14">
			<label>14</label>
			<element-citation>Icks, M. Keohane, J. Samoilenko, S &amp; Shiraev, E. (2017). Character Assassination in Theory and Practice. Conference Report, Carp Research Lab, George Mason University, 1-22.</element-citation>
		</ref>
		<ref id="R15">
			<label>15</label>
			<element-citation>Ilya, B., Vassil, A. (2016). Psychological warfare analysis using Network Science approach. Procedia Computer Science, 80, 1856-1864.</element-citation>
		</ref>
		<ref id="R16">
			<label>16</label>
			<element-citation>Jay, S. J. (2019). Character Assassination as Tool in International politics (A Case Study of the United States-Russian Federation’s Relations). Theory and Methodology of International Ralations and Diplomacy, 1-183.</element-citation>
		</ref>
		<ref id="R17">
			<label>17</label>
			<element-citation>Jeffry, W. (2018). A New geography of defense: The birth of psychological warfare, Political Geography, 67, 32-45.</element-citation>
		</ref>
		<ref id="R18">
			<label>18</label>
			<element-citation>Kathleen, A., Hazlewood, P.D., Brouse, W., Pitcher, H. (2010). Vancomycin-Associated Nephrotoxicity: Grave Concern or Death by Character Assassination. The American Journal of Medicine, 123(2), 182-195.</element-citation>
		</ref>
		<ref id="R19">
			<label>19</label>
			<element-citation>Nasr Isfahani, A. (2015). Management of Advanced Organizational Behavior from Sa'di's Point of View. Isfahan: Academic Jihad. (in Persian)</element-citation>
		</ref>
		<ref id="R20">
			<label>20</label>
			<element-citation>Penney, L. M., &amp; Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderation role of negative affectivity. Journal of Organizational Behavior, 26, 777-796.</element-citation>
		</ref>
		<ref id="R21">
			<label>21</label>
			<element-citation>Sackett, P. R. (2002). The Structure of counterproductive work behaviors: dimensionality and relationships with facets of job performance, International Journal of Selection and Assessment, 10(1-2), 5-11.</element-citation>
		</ref>
		<ref id="R22">
			<label>22</label>
			<element-citation>Samoilenko, S. (2016). Character assassination. In: The SAGE Encyclopedia of Corporate Reputation, ed. C. Carroll. Thousand Oaks, CA: SAGE Publications, Inc, 1: 115-118.</element-citation>
		</ref>
		<ref id="R23">
			<label>23</label>
			<element-citation>Samoilenko, S. (2018). The Tetris Model of Character Assassination. Character Assassination and Reputation Politics Research Lab, 1-4.</element-citation>
		</ref>
		<ref id="R24">
			<label>24</label>
			<element-citation>Samoilenko, S., Icks, M., Shiraev, E., &amp; Keohane, J. (2018). Character assassination. In A. V. Ledeneva and International Board, the Global Encyclopaedia of Informality. London, UK: UCL University Press. 441-446.</element-citation>
		</ref>
		<ref id="R25">
			<label>25</label>
			<element-citation>Schultz, D. P., Sydney E. S. (2017). Theories of Personality. Boston, Ma Cengage Learning,</element-citation>
		</ref>
		<ref id="R26">
			<label>26</label>
			<element-citation>Shiroodi, M. (2009). A critique of terror from the viewpoint of Islam. Andishe Hozeh, 15(2), 143-168. (in Persian)</element-citation>
		</ref>
		<ref id="R27">
			<label>27</label>
			<element-citation>Silverman, D. (Ed.). (2016). Qualitative research. Sage.</element-citation>
		</ref>
		<ref id="R28">
			<label>28</label>
			<element-citation>Standen, P, Omari, M. (2016). Psychological Warfare at work: the Destructive cycle of Reciprocal Bullying Peter. International perspectives in research and practice, London: Taylor &amp; Francis.</element-citation>
		</ref>
		<ref id="R29">
			<label>29</label>
			<element-citation>Taghva, M. R. &amp; Abdolahi, H. (2013). Investigating the Impact of Big Five Personality Factors on Emotional Intelligence and Organizational Improvement. Quarterly Journal of Management Studies, 72, 23-48. (in Persian)</element-citation>
		</ref>
		<ref id="R30">
			<label>30</label>
			<element-citation>Yammarino, F. J., Mumford, M. D., Serban, A., &amp; Shirreffs, K. (3013). Assassination and Leadership: Traditional Approaches and Historiometric methods. The Leadership Quarterly, 24(6), 822-841._||_</element-citation>
		</ref>
		<ref id="R31">
			<label>31</label>
			<element-citation>Aghaz, A, Ziyaae, M. &amp; Farzad, G. (2016). Investigating the destructive behaviors and organizational citizenship behaviors from the perspective of individual employee differences. Organizational Culture Management, 1, 157-179. (in Persian)</element-citation>
		</ref>
		<ref id="R32">
			<label>32</label>
			<element-citation>Amiri, Z. (2018). The Entropy of Organizational Behavior Pattern, P.HD, thesis, field Management. Organizational Behavior, Lorestan University. (in Persian)</element-citation>
		</ref>
		<ref id="R33">
			<label>33</label>
			<element-citation>Bazargan, A. (2009). Introduction to Qualitative and Mixed Research Methods, Conventional Approaches in Behavioral Sciences. Tehran: Didar. (in Persian)</element-citation>
		</ref>
		<ref id="R34">
			<label>34</label>
			<element-citation>Benoit, W. L. (2017). Criticism of Actions and Character: Strategies for Persuasive Attack Extended. School of Communication Studies Scripps College of Communication Ohio University, Relevant Rhetoric, 8, 1-17.</element-citation>
		</ref>
		<ref id="R35">
			<label>35</label>
			<element-citation>Darbyshire, P. (2014). Character assassination? Response to John Paley. social psychology and the compassion deficit, Nurse Education Today, 34(6), 887-889.</element-citation>
		</ref>
		<ref id="R36">
			<label>36</label>
			<element-citation>Fansen, H. (2009). Do videogames need a character assassination? New Scientist, 203(23), 21-30.</element-citation>
		</ref>
		<ref id="R37">
			<label>37</label>
			<element-citation>Icks, M. (2019). Character Assassination, Reputation and Social Judgment. Political Science. American History. Special Issue of the Journal of Applied Social Theory. Hnet Humanities and Social sciences online.</element-citation>
		</ref>
		<ref id="R38">
			<label>38</label>
			<element-citation>Icks, M. Keohane, J. Samoilenko, S &amp; Shiraev, E. (2017). Character Assassination in Theory and Practice. Conference Report, Carp Research Lab, George Mason University, 1-22.</element-citation>
		</ref>
		<ref id="R39">
			<label>39</label>
			<element-citation>Ilya, B., Vassil, A. (2016). Psychological warfare analysis using Network Science approach. Procedia Computer Science, 80, 1856-1864.</element-citation>
		</ref>
		<ref id="R40">
			<label>40</label>
			<element-citation>Jay, S. J. (2019). Character Assassination as Tool in International politics (A Case Study of the United States-Russian Federation’s Relations). Theory and Methodology of International Ralations and Diplomacy, 1-183.</element-citation>
		</ref>
		<ref id="R41">
			<label>41</label>
			<element-citation>Jeffry, W. (2018). A New geography of defense: The birth of psychological warfare, Political Geography, 67, 32-45.</element-citation>
		</ref>
		<ref id="R42">
			<label>42</label>
			<element-citation>Kathleen, A., Hazlewood, P.D., Brouse, W., Pitcher, H. (2010). Vancomycin-Associated Nephrotoxicity: Grave Concern or Death by Character Assassination. The American Journal of Medicine, 123(2), 182-195.</element-citation>
		</ref>
		<ref id="R43">
			<label>43</label>
			<element-citation>Nasr Isfahani, A. (2015). Management of Advanced Organizational Behavior from Sa'di's Point of View. Isfahan: Academic Jihad. (in Persian)</element-citation>
		</ref>
		<ref id="R44">
			<label>44</label>
			<element-citation>Penney, L. M., &amp; Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderation role of negative affectivity. Journal of Organizational Behavior, 26, 777-796.</element-citation>
		</ref>
		<ref id="R45">
			<label>45</label>
			<element-citation>Sackett, P. R. (2002). The Structure of counterproductive work behaviors: dimensionality and relationships with facets of job performance, International Journal of Selection and Assessment, 10(1-2), 5-11.</element-citation>
		</ref>
		<ref id="R46">
			<label>46</label>
			<element-citation>Samoilenko, S. (2016). Character assassination. In: The SAGE Encyclopedia of Corporate Reputation, ed. C. Carroll. Thousand Oaks, CA: SAGE Publications, Inc, 1: 115-118.</element-citation>
		</ref>
		<ref id="R47">
			<label>47</label>
			<element-citation>Samoilenko, S. (2018). The Tetris Model of Character Assassination. Character Assassination and Reputation Politics Research Lab, 1-4.</element-citation>
		</ref>
		<ref id="R48">
			<label>48</label>
			<element-citation>Samoilenko, S., Icks, M., Shiraev, E., &amp; Keohane, J. (2018). Character assassination. In A. V. Ledeneva and International Board, the Global Encyclopaedia of Informality. London, UK: UCL University Press. 441-446.</element-citation>
		</ref>
		<ref id="R49">
			<label>49</label>
			<element-citation>Schultz, D. P., Sydney E. S. (2017). Theories of Personality. Boston, Ma Cengage Learning,</element-citation>
		</ref>
		<ref id="R50">
			<label>50</label>
			<element-citation>Shiroodi, M. (2009). A critique of terror from the viewpoint of Islam. Andishe Hozeh, 15(2), 143-168. (in Persian)</element-citation>
		</ref>
		<ref id="R51">
			<label>51</label>
			<element-citation>Silverman, D. (Ed.). (2016). Qualitative research. Sage.</element-citation>
		</ref>
		<ref id="R52">
			<label>52</label>
			<element-citation>Standen, P, Omari, M. (2016). Psychological Warfare at work: the Destructive cycle of Reciprocal Bullying Peter. International perspectives in research and practice, London: Taylor &amp; Francis.</element-citation>
		</ref>
		<ref id="R53">
			<label>53</label>
			<element-citation>Taghva, M. R. &amp; Abdolahi, H. (2013). Investigating the Impact of Big Five Personality Factors on Emotional Intelligence and Organizational Improvement. Quarterly Journal of Management Studies, 72, 23-48. (in Persian)</element-citation>
		</ref>
		<ref id="R54">
			<label>54</label>
			<element-citation>Yammarino, F. J., Mumford, M. D., Serban, A., &amp; Shirreffs, K. (3013). Assassination and Leadership: Traditional Approaches and Historiometric methods. The Leadership Quarterly, 24(6), 822-841.</element-citation>
		</ref>
	</ref-list>
		</back>
</article>
<article article-type="Research Paper" dtd-version="3.0" xml:lang="en">
			  <front>
			    <journal-meta>
			      <journal-id journal-id-type="pmc">JPA</journal-id>
			      <journal-id journal-id-type="publisher-id">دانشکده مدیریت دانشگاه تهران</journal-id>
			    	<journal-title-group>
				      <journal-title>Journal of Public Administration</journal-title>
			    	</journal-title-group>
			      <issn pub-type="ppub">2008-5877</issn>
			      <publisher>
			        <publisher-name>دانشکده مدیریت دانشگاه تهران</publisher-name>
			      </publisher>
			    </journal-meta>
			    <article-meta>
 			      <article-id pub-id-type="publisher-id">93</article-id>
			      <article-id pub-id-type="doi">10.22059/jipa.2019.286882.2607</article-id>		
			      <ext-link xlink:href="https://jipa.ut.ac.ir/article_73161_c22d49a0af7242ec08eed8930cabd16f.pdf"/>		
			      <article-categories>
			        <subj-group subj-group-type="heading">
					          		<subject>4. پاسخگویی عمومی</subject>
			        	</subj-group>
			      </article-categories>
			      <title-group>
			        <article-title>Studying the Relationship between Voice of Employees and Organizational Consequences: The Moderating Role of Leader Member Exchange (LMX)</article-title>
			        <subtitle>Studying the Relationship between Voice of Employees and Organizational Consequences: The Moderating Role of Leader Member Exchange (LMX)</subtitle>
			      </title-group>
			      
			       <contrib-group>
			       <contrib contrib-type="author" id="c1">
			          <name>
			            <surname>Tabarsa</surname>
			            <given-names>Gholam Ali</given-names>
			          </name>
					  <aff>Prof., Department of Public Administration, Faculty of Management and Accounting, Shahid Beheshti University, Tehran, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c2">
			          <name>
			            <surname>Rezaian</surname>
			            <given-names>Ali</given-names>
			          </name>
					  <aff>Prof., Department of Public Administration, Faculty of Management and Accounting, Shahid Beheshti University, Tehran, Iran.</aff>
			        </contrib>
			       </contrib-group>
			       <contrib-group>
			       <contrib contrib-type="author" id="c3" corresp="yes">
			          <name>
			            <surname>Falaki</surname>
			            <given-names>Parisa</given-names>
			          </name>
					  <aff>Department of Management, Faculty of Management and Accounting, Shahid Beheshti University, Tehran, Iran.</aff>
			        </contrib>
			       </contrib-group>
			      <pub-date pub-type="ppub">
			        <day>20</day>
			        <month>02</month>
			        <year>2020</year>
			      </pub-date>
			      <volume>11</volume>
			      <issue>4</issue>
			      <fpage>661</fpage>
			      <lpage>681</lpage>
			      <history>
			        <date date-type="received">
			          <day>13</day>
			          <month>08</month>
			          <year>2019</year>
			        </date>
			        <date date-type="accepted">
			          <day>18</day>
			          <month>10</month>
			          <year>2019</year>
			        </date>
			      </history>
			      <permissions>
			      	<copyright-statement>Copyright &#x000a9; 2020, دانشکده مدیریت دانشگاه تهران. </copyright-statement>	
			        <copyright-year>2020</copyright-year>
			      </permissions>
			       <self-uri xlink:href="https://jipa.ut.ac.ir/article_73161.html">https://jipa.ut.ac.ir/article_73161.html</self-uri> 		
			      <abstract>
			        <p>Objective: Although research has been conducted on the impact of employee voices on organizational outcomes such as job satisfaction, organizational commitment, burnout, and quitting, few studies have examined the impact of other variables on the relationship between these variables. Given the high impact of employee voices on organizational outcomes, it is important to recognize such variables. Therefore, the present study investigates the moderating role of leader-member exchange in the relationship between employee voices and organizational outcomes. Methods: The statistical population includes all managers and non-managers of Central Bank of Saderat Bank with 2063 employees. The sample size at the level of 0.05 error was estimated to be 330 and the statistical sample members were selected by stratified random sampling. The data were collected using a researcher-made questionnaire with 23 items whose content and structure validity were confirmed with reliability of 0.947. The hypotheses were tested using structural equation modeling with the help of SmartLess software. Results: Findings showed that leader-member exchange increased the positive effect of employee voices on organizational commitment and job satisfaction and its negative impact on organizational exit and organizational burnout. Also, employees &#039;voices have a positive effect on organizational commitment and job satisfaction, and a negative impact on leaving the organization and analyzing the employees&#039; psychological burnout. Conclusion: This research demonstrates the need for employee voices and their impact on organizational outcomes through improving the relationships between leaders and employees reinforces.</p>
			      </abstract>
					<kwd-group kwd-group-type="author">
						<kwd>Leader-member exchange</kwd>
						<kwd>organizational Consequences</kwd>
						<kwd>Voice of Employees</kwd>
						<kwd>Saderat Bank central organization</kwd>
					</kwd-group>
			    </article-meta>
			  </front>
<back>
	<ref-list>
		<ref id="R1">
			<label>1</label>
			<element-citation>اسلامی، جواد؛ قره‎خانی، داوود (1392). رضایت شغلی و تعهد سازمانی، مجله علم و فناوری، 7(2)، 85-91.</element-citation>
		</ref>
		<ref id="R2">
			<label>2</label>
			<element-citation>دانایی فرد، حسن؛ خائف الهی، احمد؛ حسینی، سید مجتبی (1390). تأملی بر ارتقای تسهیم دانش در پرتوی رفتار شهروندی سازمانی (مورد مطالعه: وزارتخانه مسکن و شهرسازی و وزارتخانه راه و ترابری). پژوهش‌های مدیریت عمومی، 4(14)، 63-84.</element-citation>
		</ref>
		<ref id="R3">
			<label>3</label>
			<element-citation>طبرسا، غلامعلی؛ شکوهیار، سجاد؛ الفت، محمد (1397). تأثیر متناقض رضایت شغلی بر آوای مخرب کارکنان با توجه به نقش میانجی‌گری شبکه‌های اجتماعی و تعهد سازمانی. مدیریت دولتی، 10(2)، 311-332.</element-citation>
		</ref>
		<ref id="R4">
			<label>4</label>
			<element-citation>میرزایی، زینب؛ آذر، عادل؛ خداداد حسینی، سید حمید؛ جواهری، محمد مهدی (1396). آوای کارمند: بمب ساعتی یا سفیران برند؟ بررسی اثر آوا بر تعهد کارمندان. مجله چشم‌انداز مدیریت بازرگانی، 9(31)، 65-82.</element-citation>
		</ref>
		<ref id="R5">
			<label>5</label>
			<element-citation>References</element-citation>
		</ref>
		<ref id="R6">
			<label>6</label>
			<element-citation>Afsar, B., &amp; Shahjehan, A. (2018). Linking ethical leadership and moral voice: The effects of moral efficacy, trust in leader, and leader-follower value congruence. Leadership &amp; Organization Development Journal, 39(6), 775-793.</element-citation>
		</ref>
		<ref id="R7">
			<label>7</label>
			<element-citation>Ahmad, A. (2018). The relationship among job characteristics organizational commitment and employee turnover intentions: A reciprocation perspective. Journal of Work-Applied Management, 10(1), 74-92.</element-citation>
		</ref>
		<ref id="R8">
			<label>8</label>
			<element-citation>Akin, U., &amp; Ulusoy, T. (2016). The Relationship between Organizational Silence and Burnout among Academicians: A Research on Universities in Turkey. International Journal of Higher Education, 5(2), 46-58.</element-citation>
		</ref>
		<ref id="R9">
			<label>9</label>
			<element-citation>Avey, J. B., Wernsing, T. S., &amp; Palanski, M. E. (2012). Exploring the process of ethical leadership: The mediating role of employee voice and psychological ownership. Journal of Business Ethics, 107(1), 21-34.</element-citation>
		</ref>
		<ref id="R10">
			<label>10</label>
			<element-citation>Beugre, C. D. (2010). Organizational conditions fostering employee engagement: The role of “voice”. In S. L. Albrecht (Ed.), Handbook of employee engagement: Perspectives, issues, research and practice (pp. 174–181). Northampton, MA: Edward Elgar Publishing.</element-citation>
		</ref>
		<ref id="R11">
			<label>11</label>
			<element-citation>Bryson, A., Gomez, R., Kretschmer, T., &amp; Willman, P. (2007). The diffusion of workplace voice and high commitment management practices in Britain, 1984–1998. Industrial and Corporate Change, 16, 395–426.</element-citation>
		</ref>
		<ref id="R12">
			<label>12</label>
			<element-citation>Cheng, J. W., Lu, K. M., Chang, Y. Y., &amp; Johnstone, S. (2013). Voice behavior and work engagement: the moderating role of supervisor‐attributed motives. Asia Pacific Journal of Human Resources, 51(1), 81-102.</element-citation>
		</ref>
		<ref id="R13">
			<label>13</label>
			<element-citation>Cheung Yu-Ha , Cheng Jen-Wei , Chang Shu-Ching , Kuo Jyh-Huei , (2014) "Ethical leadership, work engagement, and voice behavior", Industrial Management &amp; Data Systems, 114, 817-831.</element-citation>
		</ref>
		<ref id="R14">
			<label>14</label>
			<element-citation>Christian, M. S., Garza, A. S., &amp; Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel psychology, 64(1), 89-136</element-citation>
		</ref>
		<ref id="R15">
			<label>15</label>
			<element-citation>Conway, E., Fu, N., Monks, K., Alfes, K., &amp; Bailey, C. (2016). Demands or resources? The relationship between HR practices, employee engagement, and emotional exhaustion within a hybrid model of employment relations. Human Resource Management, 55(5), 901-917.</element-citation>
		</ref>
		<ref id="R16">
			<label>16</label>
			<element-citation>Da Camara, N., Dulewicz, V., &amp; Higgs, M. (2015). Exploring the relationship between perceptions of organizational emotional intelligence and turnover intentions amongst employees: the mediating role of organizational commitment and job satisfaction. In New Ways of Studying Emotions in Organizations (pp. 295-339). Emerald Group Publishing Limited.</element-citation>
		</ref>
		<ref id="R17">
			<label>17</label>
			<element-citation>Danayei Fard, H, Khaef Elahi, A, Hosseini , M, (2011), knowledge sharing enhancement according to organizational citizenship behavior, General management studies Journal, 4 (14), 84-63.</element-citation>
		</ref>
		<ref id="R18">
			<label>18</label>
			<element-citation>Demirtas, Z. (2018). The Relationships between Organizational Values, Job Satisfaction, Organizational Silence and Affective Commitment. Online Submission, 4(11), 108-125.</element-citation>
		</ref>
		<ref id="R19">
			<label>19</label>
			<element-citation>Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., &amp; Ferris, G. R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange: Integrating the past with an eye toward the future. Journal of management, 38(6), 1715-1759.</element-citation>
		</ref>
		<ref id="R20">
			<label>20</label>
			<element-citation>Eslami, J. &amp; Gharekhani, D. (2013). Job satisfaction and organizational commitment. Science &amp; technology Journal, 7(2), 85-91. (in Persian)</element-citation>
		</ref>
		<ref id="R21">
			<label>21</label>
			<element-citation>Farndale, E., Van Ruiten, J., Kelliher, C., &amp; Hope‐Hailey, V. (2011). The influence of perceived employee voice on organizational commitment: An exchange perspective. Human Resource Management, 50(1), 113-129.</element-citation>
		</ref>
		<ref id="R22">
			<label>22</label>
			<element-citation>Franca, V., &amp; Pahor, M. (2014). Influence of management attitudes on the implementation of employee participation. Economic and Industrial Democracy, 35(1), 115-142.</element-citation>
		</ref>
		<ref id="R23">
			<label>23</label>
			<element-citation>Grant, A. M. (2013). Rocking the boat but keeping it steady: The role of emotion regulation in employee voice. Academy of Management Journal, 56(6), 1703-1723.</element-citation>
		</ref>
		<ref id="R24">
			<label>24</label>
			<element-citation>Guest, D. (2015). Voice and employee engagement. In S. Johnstone, &amp; P. Ackers (Eds.), Finding a voice at work? New perspectives on employment relations (pp. 44–66).Oxford, UK: Oxford University Press.</element-citation>
		</ref>
		<ref id="R25">
			<label>25</label>
			<element-citation>Holland, P., Pyman, A., Cooper, B. K., &amp; Teicher, J. (2011). Employee voice and job satisfaction in Australia: The centrality of direct voice. Human Resource Management, 50(1), 95-111.</element-citation>
		</ref>
		<ref id="R26">
			<label>26</label>
			<element-citation>Jada, U. R., &amp; Mukhopadhyay, S. (2019). Empowering leadership and LMX as the mediators between leader’s personality traits and constructive voice behavior. International Journal of Organizational Analysis, 27(1), 74-93.</element-citation>
		</ref>
		<ref id="R27">
			<label>27</label>
			<element-citation>Kassing, J. W., Piemonte, N. M., Goman, C. C., &amp; Mitchell, C. A. (2012). Dissent expression as an indicator of work engagement and intention to leave. The Journal of Business Communication, 49(3), 237-253.</element-citation>
		</ref>
		<ref id="R28">
			<label>28</label>
			<element-citation>Kaufman, B. E. (2015). Theorising determinants of employee voice: An integrative model across disciplines and levels of analysis. Human Resource Management Journal, 25(1), 19-40.</element-citation>
		</ref>
		<ref id="R29">
			<label>29</label>
			<element-citation>Kim, M., Choi, L., Borchgrevink, C. P., Knutson, B., &amp; Cha, J. (2018). Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the US and China. International Journal of Contemporary Hospitality Management, 30(5), 2230-2248.</element-citation>
		</ref>
		<ref id="R30">
			<label>30</label>
			<element-citation>Kwon, B., Farndale, E., &amp; Park, J. G. (2016). Employee voice and work engagement: Macro, meso, and micro-level drivers of convergence? Human Resource Management Review, 26(4), 327-337.</element-citation>
		</ref>
		<ref id="R31">
			<label>31</label>
			<element-citation>Lam, L. W., Loi, R., Chan, K. W., &amp; Liu, Y. (2016). Voice more and stay longer: How ethical leaders influence employee voice and exit intentions. Business Ethics Quarterly, 26(3), 277-300.</element-citation>
		</ref>
		<ref id="R32">
			<label>32</label>
			<element-citation>Lewin, D. (2018). Employee voice and mutual gains. Members-only http://lerachapters.org /OJS/ojs-2.4.4-1/index.php/PFL/article/view/597/593.</element-citation>
		</ref>
		<ref id="R33">
			<label>33</label>
			<element-citation>Lin, X., Lam, L. W., &amp; Zhang, L. L. (2018). The curvilinear relationship between job satisfaction and employee voice: Speaking up for the organization and the self. Asia Pacific Journal of Management, 10(3), 1-21.</element-citation>
		</ref>
		<ref id="R34">
			<label>34</label>
			<element-citation>Long, C. S., &amp; Thean, L. Y. (2011). Relationship between leadership style, job satisfaction and employees’ turnover intention: A literature review. Research journal of business management, 5(3), 91-100.</element-citation>
		</ref>
		<ref id="R35">
			<label>35</label>
			<element-citation>Long, C., Li, Z., &amp; Ning, Z. (2015). Exploring the nonlinear relationship between challenge stressors and employee voice: The effects of leader–member exchange and organisation-based self-esteem. Personality and Individual Differences, 83, 24-30.</element-citation>
		</ref>
		<ref id="R36">
			<label>36</label>
			<element-citation>Lu, L., Lu, A. C. C., Gursoy, D., &amp; Neale, N. R. (2016). Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees. International Journal of Contemporary Hospitality Management, 28(4), 737-761.</element-citation>
		</ref>
		<ref id="R37">
			<label>37</label>
			<element-citation>Mellahi, K., Budhwar, P. S., &amp; Li, B. (2010). A study of the relationship between exit, voice, loyalty and neglect and commitment in India. Human Relations, 63(3), 349-369.</element-citation>
		</ref>
		<ref id="R38">
			<label>38</label>
			<element-citation>Mirzaee, Z, Azar, A, Khodadad-Hosseini, H, Javaheri, M.M (2017), Voice of employees and organizational commitment, Management vision Journal, 9 (31), 82-65</element-citation>
		</ref>
		<ref id="R39">
			<label>39</label>
			<element-citation>Morrison, E. W., &amp; Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy ofManagement Review, 25, 706–725.</element-citation>
		</ref>
		<ref id="R40">
			<label>40</label>
			<element-citation>Ng, T. W., &amp; Feldman, D. C. (2012). Employee voice behavior: A meta‐analytic test of the conservation of resources framework. Journal of Organizational Behavior, 33(2), 216-234.</element-citation>
		</ref>
		<ref id="R41">
			<label>41</label>
			<element-citation>Ocen, E., Francis, K., &amp; Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742-757.</element-citation>
		</ref>
		<ref id="R42">
			<label>42</label>
			<element-citation>Ramalho Luz, C. M. D., Luiz de Paula, S., &amp; de Oliveira, L. M. B. (2018). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84-101.</element-citation>
		</ref>
		<ref id="R43">
			<label>43</label>
			<element-citation>Raub, S., &amp; Robert, C. (2013). Empowerment, organizational commitment, and voice behavior in the hospitality industry: Evidence from a multinational sample. Cornell Hospitality Quarterly, 54(2), 136-148.</element-citation>
		</ref>
		<ref id="R44">
			<label>44</label>
			<element-citation>Rees, C., Alfes, K., &amp; Gatenby, M. (2013). Employee voice and engagement: connections and consequences. The International Journal of Human Resource Management, 24(14), 2780-2798.</element-citation>
		</ref>
		<ref id="R45">
			<label>45</label>
			<element-citation>Rich, B. L., Lepine, J. A., &amp; Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of management journal, 53(3), 617-635.</element-citation>
		</ref>
		<ref id="R46">
			<label>46</label>
			<element-citation>Ruck, K., Welch, M., &amp; Menara, B. (2017). Employee voice: an antecedent to organisational engagement? Public Relations Review, 43(5), 904-914.</element-citation>
		</ref>
		<ref id="R47">
			<label>47</label>
			<element-citation>Salanova Soria, M., &amp; Schaufeli, W. B. (2008). A cross-national study of work engagement as a mediator between job resources and proactive behaviour. The International Journal of Human Resource Management, 19 (1), 116–131</element-citation>
		</ref>
		<ref id="R48">
			<label>48</label>
			<element-citation>Schulte, M., Ostroff, C., &amp; Kinicki, A. J. (2006). Organizational climate systems and psychological climate perceptions: A cross-level study of climate–satisfaction relationships. Journal of Occupational and Organizational Psychology, 79, 645–671.</element-citation>
		</ref>
		<ref id="R49">
			<label>49</label>
			<element-citation>Shojaiea, S., Zaree Matin, H. &amp; Baranic, G. (2011). Analyzing the Infrastructures of Organizational Silence and Ways to Get Rid of it. Procedia - Social and Behavioral Sciences, 30(1), 1731-1735</element-citation>
		</ref>
		<ref id="R50">
			<label>50</label>
			<element-citation>Song, J., He, C., Wu, W., &amp; Zhai, X. (2018). Roles of self-efficacy and transformational leadership in explaining voice-job satisfaction relationship. Current Psychology, 6(2), 1-12.</element-citation>
		</ref>
		<ref id="R51">
			<label>51</label>
			<element-citation>Subhakaran, S. E., &amp; Dyaram, L. (2018). Interpersonal antecedents to employee upward voice: mediating role of psychological safety. International Journal of Productivity and Performance Management, 67(9), 1510-1525.</element-citation>
		</ref>
		<ref id="R52">
			<label>52</label>
			<element-citation>Tabarsa, Gh, Shokuhyar, S, Olfat, M.M., (2018), the effect of job satisfaction on voice of emlpoyees with moderating role of social media and organizational commitment, Administrative management Journal, 10 (2), 322-311.</element-citation>
		</ref>
		<ref id="R53">
			<label>53</label>
			<element-citation>Usman, M., &amp; Raja, N. S. (2013). Impact of job burnout on organizational commitment of public and private sectors: A comparative study. Middle-East Journal of Scientific Research, 18(11), 1584-1591.</element-citation>
		</ref>
		<ref id="R54">
			<label>54</label>
			<element-citation>Valaei, N., &amp; Rezaei, S. (2016). Job satisfaction and organizational commitment: An empirical investigation among ICT-SMEs. Management Research Review, 39(12), 1663-1694.</element-citation>
		</ref>
		<ref id="R55">
			<label>55</label>
			<element-citation>Wang, D., Gan, C., &amp; Wu, C. (2016). LMX and employee voice: A moderated mediation model of psychological empowerment and role clarity. Personnel Review, 45(3), 605-615.</element-citation>
		</ref>
		<ref id="R56">
			<label>56</label>
			<element-citation>Zhao, H. (2014). Relative leader-member exchange and employee voice: mediating role of affective commitment and moderating role of Chinese traditionality. Chinese Management Studies, 8(1), 27-40._||_</element-citation>
		</ref>
		<ref id="R57">
			<label>57</label>
			<element-citation>Afsar, B., &amp; Shahjehan, A. (2018). Linking ethical leadership and moral voice: The effects of moral efficacy, trust in leader, and leader-follower value congruence. Leadership &amp; Organization Development Journal, 39(6), 775-793.</element-citation>
		</ref>
		<ref id="R58">
			<label>58</label>
			<element-citation>Ahmad, A. (2018). The relationship among job characteristics organizational commitment and employee turnover intentions: A reciprocation perspective. Journal of Work-Applied Management, 10(1), 74-92.</element-citation>
		</ref>
		<ref id="R59">
			<label>59</label>
			<element-citation>Akin, U., &amp; Ulusoy, T. (2016). The Relationship between Organizational Silence and Burnout among Academicians: A Research on Universities in Turkey. International Journal of Higher Education, 5(2), 46-58.</element-citation>
		</ref>
		<ref id="R60">
			<label>60</label>
			<element-citation>Avey, J. B., Wernsing, T. S., &amp; Palanski, M. E. (2012). Exploring the process of ethical leadership: The mediating role of employee voice and psychological ownership. Journal of Business Ethics, 107(1), 21-34.</element-citation>
		</ref>
		<ref id="R61">
			<label>61</label>
			<element-citation>Beugre, C. D. (2010). Organizational conditions fostering employee engagement: The role of “voice”. In S. L. Albrecht (Ed.), Handbook of employee engagement: Perspectives, issues, research and practice (pp. 174–181). Northampton, MA: Edward Elgar Publishing.</element-citation>
		</ref>
		<ref id="R62">
			<label>62</label>
			<element-citation>Bryson, A., Gomez, R., Kretschmer, T., &amp; Willman, P. (2007). The diffusion of workplace voice and high commitment management practices in Britain, 1984–1998. Industrial and Corporate Change, 16, 395–426.</element-citation>
		</ref>
		<ref id="R63">
			<label>63</label>
			<element-citation>Cheng, J. W., Lu, K. M., Chang, Y. Y., &amp; Johnstone, S. (2013). Voice behavior and work engagement: the moderating role of supervisor‐attributed motives. Asia Pacific Journal of Human Resources, 51(1), 81-102.</element-citation>
		</ref>
		<ref id="R64">
			<label>64</label>
			<element-citation>Cheung Yu-Ha , Cheng Jen-Wei , Chang Shu-Ching , Kuo Jyh-Huei , (2014) "Ethical leadership, work engagement, and voice behavior", Industrial Management &amp; Data Systems, 114, 817-831.</element-citation>
		</ref>
		<ref id="R65">
			<label>65</label>
			<element-citation>Christian, M. S., Garza, A. S., &amp; Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel psychology, 64(1), 89-136</element-citation>
		</ref>
		<ref id="R66">
			<label>66</label>
			<element-citation>Conway, E., Fu, N., Monks, K., Alfes, K., &amp; Bailey, C. (2016). Demands or resources? The relationship between HR practices, employee engagement, and emotional exhaustion within a hybrid model of employment relations. Human Resource Management, 55(5), 901-917.</element-citation>
		</ref>
		<ref id="R67">
			<label>67</label>
			<element-citation>Da Camara, N., Dulewicz, V., &amp; Higgs, M. (2015). Exploring the relationship between perceptions of organizational emotional intelligence and turnover intentions amongst employees: the mediating role of organizational commitment and job satisfaction. In New Ways of Studying Emotions in Organizations (pp. 295-339). Emerald Group Publishing Limited.</element-citation>
		</ref>
		<ref id="R68">
			<label>68</label>
			<element-citation>Danayei Fard, H, Khaef Elahi, A, Hosseini , M, (2011), knowledge sharing enhancement according to organizational citizenship behavior, General management studies Journal, 4 (14), 84-63.</element-citation>
		</ref>
		<ref id="R69">
			<label>69</label>
			<element-citation>Demirtas, Z. (2018). The Relationships between Organizational Values, Job Satisfaction, Organizational Silence and Affective Commitment. Online Submission, 4(11), 108-125.</element-citation>
		</ref>
		<ref id="R70">
			<label>70</label>
			<element-citation>Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., &amp; Ferris, G. R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange: Integrating the past with an eye toward the future. Journal of management, 38(6), 1715-1759.</element-citation>
		</ref>
		<ref id="R71">
			<label>71</label>
			<element-citation>Eslami, J. &amp; Gharekhani, D. (2013). Job satisfaction and organizational commitment. Science &amp; technology Journal, 7(2), 85-91. (in Persian)</element-citation>
		</ref>
		<ref id="R72">
			<label>72</label>
			<element-citation>Farndale, E., Van Ruiten, J., Kelliher, C., &amp; Hope‐Hailey, V. (2011). The influence of perceived employee voice on organizational commitment: An exchange perspective. Human Resource Management, 50(1), 113-129.</element-citation>
		</ref>
		<ref id="R73">
			<label>73</label>
			<element-citation>Franca, V., &amp; Pahor, M. (2014). Influence of management attitudes on the implementation of employee participation. Economic and Industrial Democracy, 35(1), 115-142.</element-citation>
		</ref>
		<ref id="R74">
			<label>74</label>
			<element-citation>Grant, A. M. (2013). Rocking the boat but keeping it steady: The role of emotion regulation in employee voice. Academy of Management Journal, 56(6), 1703-1723.</element-citation>
		</ref>
		<ref id="R75">
			<label>75</label>
			<element-citation>Guest, D. (2015). Voice and employee engagement. In S. Johnstone, &amp; P. Ackers (Eds.), Finding a voice at work? New perspectives on employment relations (pp. 44–66).Oxford, UK: Oxford University Press.</element-citation>
		</ref>
		<ref id="R76">
			<label>76</label>
			<element-citation>Holland, P., Pyman, A., Cooper, B. K., &amp; Teicher, J. (2011). Employee voice and job satisfaction in Australia: The centrality of direct voice. Human Resource Management, 50(1), 95-111.</element-citation>
		</ref>
		<ref id="R77">
			<label>77</label>
			<element-citation>Jada, U. R., &amp; Mukhopadhyay, S. (2019). Empowering leadership and LMX as the mediators between leader’s personality traits and constructive voice behavior. International Journal of Organizational Analysis, 27(1), 74-93.</element-citation>
		</ref>
		<ref id="R78">
			<label>78</label>
			<element-citation>Kassing, J. W., Piemonte, N. M., Goman, C. C., &amp; Mitchell, C. A. (2012). Dissent expression as an indicator of work engagement and intention to leave. The Journal of Business Communication, 49(3), 237-253.</element-citation>
		</ref>
		<ref id="R79">
			<label>79</label>
			<element-citation>Kaufman, B. E. (2015). Theorising determinants of employee voice: An integrative model across disciplines and levels of analysis. Human Resource Management Journal, 25(1), 19-40.</element-citation>
		</ref>
		<ref id="R80">
			<label>80</label>
			<element-citation>Kim, M., Choi, L., Borchgrevink, C. P., Knutson, B., &amp; Cha, J. (2018). Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the US and China. International Journal of Contemporary Hospitality Management, 30(5), 2230-2248.</element-citation>
		</ref>
		<ref id="R81">
			<label>81</label>
			<element-citation>Kwon, B., Farndale, E., &amp; Park, J. G. (2016). Employee voice and work engagement: Macro, meso, and micro-level drivers of convergence? Human Resource Management Review, 26(4), 327-337.</element-citation>
		</ref>
		<ref id="R82">
			<label>82</label>
			<element-citation>Lam, L. W., Loi, R., Chan, K. W., &amp; Liu, Y. (2016). Voice more and stay longer: How ethical leaders influence employee voice and exit intentions. Business Ethics Quarterly, 26(3), 277-300.</element-citation>
		</ref>
		<ref id="R83">
			<label>83</label>
			<element-citation>Lewin, D. (2018). Employee voice and mutual gains. Members-only http://lerachapters.org /OJS/ojs-2.4.4-1/index.php/PFL/article/view/597/593.</element-citation>
		</ref>
		<ref id="R84">
			<label>84</label>
			<element-citation>Lin, X., Lam, L. W., &amp; Zhang, L. L. (2018). The curvilinear relationship between job satisfaction and employee voice: Speaking up for the organization and the self. Asia Pacific Journal of Management, 10(3), 1-21.</element-citation>
		</ref>
		<ref id="R85">
			<label>85</label>
			<element-citation>Long, C. S., &amp; Thean, L. Y. (2011). Relationship between leadership style, job satisfaction and employees’ turnover intention: A literature review. Research journal of business management, 5(3), 91-100.</element-citation>
		</ref>
		<ref id="R86">
			<label>86</label>
			<element-citation>Long, C., Li, Z., &amp; Ning, Z. (2015). Exploring the nonlinear relationship between challenge stressors and employee voice: The effects of leader–member exchange and organisation-based self-esteem. Personality and Individual Differences, 83, 24-30.</element-citation>
		</ref>
		<ref id="R87">
			<label>87</label>
			<element-citation>Lu, L., Lu, A. C. C., Gursoy, D., &amp; Neale, N. R. (2016). Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees. International Journal of Contemporary Hospitality Management, 28(4), 737-761.</element-citation>
		</ref>
		<ref id="R88">
			<label>88</label>
			<element-citation>Mellahi, K., Budhwar, P. S., &amp; Li, B. (2010). A study of the relationship between exit, voice, loyalty and neglect and commitment in India. Human Relations, 63(3), 349-369.</element-citation>
		</ref>
		<ref id="R89">
			<label>89</label>
			<element-citation>Mirzaee, Z, Azar, A, Khodadad-Hosseini, H, Javaheri, M.M (2017), Voice of employees and organizational commitment, Management vision Journal, 9 (31), 82-65</element-citation>
		</ref>
		<ref id="R90">
			<label>90</label>
			<element-citation>Morrison, E. W., &amp; Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy ofManagement Review, 25, 706–725.</element-citation>
		</ref>
		<ref id="R91">
			<label>91</label>
			<element-citation>Ng, T. W., &amp; Feldman, D. C. (2012). Employee voice behavior: A meta‐analytic test of the conservation of resources framework. Journal of Organizational Behavior, 33(2), 216-234.</element-citation>
		</ref>
		<ref id="R92">
			<label>92</label>
			<element-citation>Ocen, E., Francis, K., &amp; Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742-757.</element-citation>
		</ref>
		<ref id="R93">
			<label>93</label>
			<element-citation>Ramalho Luz, C. M. D., Luiz de Paula, S., &amp; de Oliveira, L. M. B. (2018). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84-101.</element-citation>
		</ref>
		<ref id="R94">
			<label>94</label>
			<element-citation>Raub, S., &amp; Robert, C. (2013). Empowerment, organizational commitment, and voice behavior in the hospitality industry: Evidence from a multinational sample. Cornell Hospitality Quarterly, 54(2), 136-148.</element-citation>
		</ref>
		<ref id="R95">
			<label>95</label>
			<element-citation>Rees, C., Alfes, K., &amp; Gatenby, M. (2013). Employee voice and engagement: connections and consequences. The International Journal of Human Resource Management, 24(14), 2780-2798.</element-citation>
		</ref>
		<ref id="R96">
			<label>96</label>
			<element-citation>Rich, B. L., Lepine, J. A., &amp; Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of management journal, 53(3), 617-635.</element-citation>
		</ref>
		<ref id="R97">
			<label>97</label>
			<element-citation>Ruck, K., Welch, M., &amp; Menara, B. (2017). Employee voice: an antecedent to organisational engagement? Public Relations Review, 43(5), 904-914.</element-citation>
		</ref>
		<ref id="R98">
			<label>98</label>
			<element-citation>Salanova Soria, M., &amp; Schaufeli, W. B. (2008). A cross-national study of work engagement as a mediator between job resources and proactive behaviour. The International Journal of Human Resource Management, 19 (1), 116–131</element-citation>
		</ref>
		<ref id="R99">
			<label>99</label>
			<element-citation>Schulte, M., Ostroff, C., &amp; Kinicki, A. J. (2006). Organizational climate systems and psychological climate perceptions: A cross-level study of climate–satisfaction relationships. Journal of Occupational and Organizational Psychology, 79, 645–671.</element-citation>
		</ref>
		<ref id="R100">
			<label>100</label>
			<element-citation>Shojaiea, S., Zaree Matin, H. &amp; Baranic, G. (2011). Analyzing the Infrastructures of Organizational Silence and Ways to Get Rid of it. Procedia - Social and Behavioral Sciences, 30(1), 1731-1735</element-citation>
		</ref>
		<ref id="R101">
			<label>101</label>
			<element-citation>Song, J., He, C., Wu, W., &amp; Zhai, X. (2018). Roles of self-efficacy and transformational leadership in explaining voice-job satisfaction relationship. Current Psychology, 6(2), 1-12.</element-citation>
		</ref>
		<ref id="R102">
			<label>102</label>
			<element-citation>Subhakaran, S. E., &amp; Dyaram, L. (2018). Interpersonal antecedents to employee upward voice: mediating role of psychological safety. International Journal of Productivity and Performance Management, 67(9), 1510-1525.</element-citation>
		</ref>
		<ref id="R103">
			<label>103</label>
			<element-citation>Tabarsa, Gh, Shokuhyar, S, Olfat, M.M., (2018), the effect of job satisfaction on voice of emlpoyees with moderating role of social media and organizational commitment, Administrative management Journal, 10 (2), 322-311.</element-citation>
		</ref>
		<ref id="R104">
			<label>104</label>
			<element-citation>Usman, M., &amp; Raja, N. S. (2013). Impact of job burnout on organizational commitment of public and private sectors: A comparative study. Middle-East Journal of Scientific Research, 18(11), 1584-1591.</element-citation>
		</ref>
		<ref id="R105">
			<label>105</label>
			<element-citation>Valaei, N., &amp; Rezaei, S. (2016). Job satisfaction and organizational commitment: An empirical investigation among ICT-SMEs. Management Research Review, 39(12), 1663-1694.</element-citation>
		</ref>
		<ref id="R106">
			<label>106</label>
			<element-citation>Wang, D., Gan, C., &amp; Wu, C. (2016). LMX and employee voice: A moderated mediation model of psychological empowerment and role clarity. Personnel Review, 45(3), 605-615.</element-citation>
		</ref>
		<ref id="R107">
			<label>107</label>
			<element-citation>Zhao, H. (2014). Relative leader-member exchange and employee voice: mediating role of affective commitment and moderating role of Chinese traditionality. Chinese Management Studies, 8(1), 27-40.</element-citation>
		</ref>
	</ref-list>
		</back>
</article>